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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,686 reviews · View Statistics
Listing monitored by OZ Design Furniture

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Stephen
StephenSouth East Queensland, QLD
  • 2 reviews

Poor sales tactic. Beware

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Product Quality
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Damaged unit, manager not interested

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Customer Service
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0.0
(1,234)

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
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Amber
Amber Sydney, NSW
  • 2 reviews

Customer service

published

I happened to call in to your Caringbah store after I have water 4 weeks for my order with no communication. I happened to call past the store to see if there were any further updates only to be advised that “no 4 weeks after order! And that is been advised my order was coming in on 31 July… I did make the order in May.. no communication… rude customer service except for one lovely lady

Product Quality
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Shillo
ShilloMetropolitan Adelaide, SA
  • 3 reviews

Faulty

published

The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks

Product Quality
Customer Service

Dreadful Customer service -again

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Product Quality
Customer Service
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Bad quality ad customer service

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We bought Ashton Sofa.the fabric quality is really bad and is peeling within a year. When we reached out to the customer service they said they can't do anything about peeling and its not part of warranty. Really disappointed with product and the service.

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Incentivised Review No
Gene
GeneGreater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

Be prepared to wait.

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Product Quality
Customer Service

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0.0
(1,234)

No Exchange - very disappointed

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Sadly the chairs I purchased and paid for 100% in advance don’t blend in as well as I hoped with my decor.
The very next day after collecting them I requested a simple exchange of leg timber colour and it was denied.
I had not even asked for them to be assembled (as claimed on pick up) as it would have been easier to transport them unassembled and we found an Allen key wedged in the leather seat and one leg is incorrectly attached.
Oz Design management I spent over $3000 that day and will never spent $1 more ever again.

Customer Service
Incentivised Review No
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AnciE
AnciEGreater Melbourne (Inner), VIC

Not worth the money!!

published

We have had the couch for about three four weeks now and it already looks like it's two years old. The cushions lost their shape the mid part cushion is not full as the rest of them so it actually hurts when you want to lie down. Also the cushions get lint I will post a photo. And mind this is after a about a month. Don't know what will happen later on. 3,500 dollars not worth it at all. And go figure did so many pics says can only put 10 MB so if anyone wants picks just text me on messenger.p

Product Quality
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Bridgita
BridgitaMid North Coast, NSW

Dreadful customer service

published

After not hearing about my delivery I called the store. The woman I spoke to was highly unprofessional, rude and dismissive. She deliberately tried to create an argument which I had to diffuse. She told me she didn’t have to pick up the phone as it was 8.50 am. That she’s busy doing other things and can I wait. She then had conversations with her colleagues about the cold weather. It was a complete joke. Then blamed me for missing a text about the delivery. Beyond words to describe the interaction.

Product Quality
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Amit
Amit Metropolitan Adelaide, SA

poor and pathetic service

published
Product Quality
Customer Service

Poor service levels

published

Good product. However service was well below that of competitors. No greeting or acknowledgement to long waiting customers. Had to negotiate to get the online price, treated like they were doing me a great favour.

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Garreth T.
Garreth T.Hunter Region, NSW

COMPLETE JOKE OF A COMPANY

published

Ordered a lounge it came damaged, dirty and falling apart and abused by delivery driver. Still waiting 2 months with no lounge for them to fix it, waited 20 days and still not even at the repair location only 2 hours away. Complete joke of a company that sells the worst quality furniture I have ever seen.

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0.0
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BavM
BavMSydney, NSW

Disappointing!

published

I purchased furnitures (i.e dining table, entertainment unit and chairs) in February 2021. It has been more than 4 months and still no sign of these furnitures. No notice about the delay and when contacted the customer service blames it on the supplier. Such crappy experience!!

Product Quality
Incentivised Review No
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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Janenem
Janenemasked
VIC, Northland

Why are the products expensive and soooo badly made

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture Physical store

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(86)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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