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4.4
4,821 reviews
PositivevsNegative
87% · 4,210444 · 9%
Reviews
Page 2
Impressed with product 2 posts
Verified VIC, GeelongMore
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Annoyed and disappointed with their response
Ordered 2 x 2 seat couches in NOV 2021. Arrived and delivered in June, however during the period of waiting I moved from a unit to a house, so the 2 couches were far too small for the new area. I immediately asked OZ Design if I could swap 1 of the couches and order a 3 seat to replace it, as the furniture was to small for the new area, as per the pic, I didn't unwrap the couch, and it had been in my home for 1 day. I was told they were unable to take it back, as it was now deemed to be second hand. I asked why they couldn't deliver it to someo... Read morene who's waiting, and was told they all arrived with mine, and the store doesnt have any room to store it. Possible option to return to manufacturer, but OZ Design will take 30% to do that. So now I have a surplus couch, and have had to spend further to buy a 3 seat. To add salt to the wound when I rang the store to order the new one, it was pointed out to me that I already had that named couch. Was annoyed and very disappointed with the stores response, as I shop quite a bit at OZ Design, but am going to rethink that. When I told another OZ Design store what happened they said it shouldn't be a problem to swap, as its still wrapped and new.Product QualityCustomer Service
Gab Southwest, VIC 2 posts
Verified VIC, GeelongMore
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Regrets
The store and staff are great, the couches that I bought I am really disappointed in them. You really need to spend a day in store actually sitting on the couch as you would at home. The fabric is like sandpaper and months later is hasn’t softened. Don’t be afraid to sit on the couch in store as you would at home! Show detailsProduct QualityCustomer Service
Peter Langford Sydney, NSW 10 posts
Verified NSW, Moore ParkMore
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Poor quality mango range of furniture
The table surface is highly scratched. It was either like this when delivered, or occurred after a wipe down with a damp cotton tea towel immediately after delivery. Either way, it's a poor quality product that was either damaged before delivery or can't cope with the mildest form of cleaning.
Justin C 2 posts
Verified NSW, KotaraMore
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Good products, delivery delays & hassles
We spent a large sum on a dining suite and lounge suite. At the time of the sale we were advised that the items would be available for delivery in 3-5 weeks. Actual delivery was 8 weeks and only after many phone calls to chase them. When finally delivered I had to use a hammer to bend the leg bracket into shape to be able to bolt the legs to the top. Show detailsProduct QualityCustomer Service
Brett
Verified QLD, BundallMore
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Still waiting on some furniture to be delivered
2 chairs weren’t delivered with the table as they didn’t make it on the truck, a week later and still waiting on chairs that we have paid for. No communication about it this week and had to ring the store and couldn’t confirm when I would get the chairs. Show details
BMW
Verified SA, Gepps CrossMore
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Love the product, but service was rude
Our initial thoughts were absolutely awesome, couldn't fault anything! Products and service were great!Then we had a challenge with our delivery and organising it and it unfortunately was not handled in a very competent manner, communication was not good, and there after we were met with rudeness and hostility. Such a shame......this was furniture we have been deciding on for a very long time and to have the whole thing tarnished over this is such a shame. Show details
Product QualityCustomer Service
Bondy L. Sydney, NSW
Verified NSW, AuburnMore
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Poor customer service
Auburn store service was great but when it comes to delivery.The warehouse team packed the wrong colour cabinet for delivery
If you try to contact Customer support, you can only contact them via EMAIL.
They DONT take customer calls
They require you to take a photo of a furniture that you don't have.
They only respond email once a day at 12:45 pm.
Lesson learnt: call Wearhouse ensure they are delivering the right colour a day before they deliver Show details
Product QualityCustomer Service
allan 2 posts
NSW, BelroseMore
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quality not as good as the one on display in store
the round mango dining table in store looked a lot better than the one which was delivered to me..was disappointed as the table top has some large grey dull patches, not the deep rich orange/yellow tones like the one instore..I guess they would say imperfections in wood are to be expected somewhere in the fine print..chairs are fine and like ones on display. Show details
Sue Greater Melbourne (Inner), VIC 2 posts
VIC, NunawadingMore
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Poor service
Staff very obliging to get a sale but very poor once after deposit for items that taken months to arrive. Show detailsProduct QualityCustomer Service
Margareta Sydney, NSW
NSW, BelroseMore
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Chairs are perfect, but
Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.Regards
Margaret Show details
Product QualityCustomer Service
Stacim Greater Melbourne (Inner), VIC
Verified VIC, NunawadingMore
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Covid
The store has a fantastic range of furniture. Stephanie at Nunawading was very knowledgable, helpful and friendly. It was always enjoyable dealing with her.The delivery was very easy, even through Covid lockdown.
I was disappointed with the communication with the delayed delivery. I never had any updates on the delay of my products. I visited the store once to enquire and on another occasion called. Staff were helpful when I called but it would have been nice to be informed about the months of delay for delivery. It ‘a all part of the customer service experience.
However, we are very happy with our purchase. We absolutely love it .
Thanks, Staci
Show details
Product QualityCustomer Service
Stephen South East Queensland, QLD 3 posts
Verified QLD, HelensvaleMore
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Poor sales tactic. Beware
Wasn't advised that there is no exchange of the table we bought only found this out in the terms & conditions on the invoice after the sale. They dont tell you this before you hand other the money. Poor sales tactic. We purchased a 2 drawer consult table for our foyer. After unpacking it realized that a 3 drawer would look better. So re-packed the table back in the box called the store asking could we exchange for bigger table which costs more money. Was told no you cant. I explained that there was nothing wrong with it no just would like the 3... Read more drawer bigger would suit our entry better. I asked to speak to the manager, was told he wasnt in and would be back on Tuesday. Sales person said she would get him to call me when he was back in the store. No call was received but I did receive an email stating the same thing once you buy we cant exchange it just because you change your mind. sorry.Product QualityCustomer Service
Billd South East Queensland, QLD
Verified QLD, JindaleeMore
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Mixed
The store is ok, the staff ok, but the product that we purchased was really awkward to build and we were unaware that we would have to pay for delivery. The chair "Turner Reclining Chair' build instructions are confusing, small and without enough clarity. It took at least 2 hours for a product that cost $800. Never Again! Show detailsProduct QualityCustomer Service
Kim - Earlwood Sydney, NSW
Verified NSW, HomebushMore
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Delays & Horrid Customer Service
I purchased the Morington table and chairs from the Homebush store, with an estimated wait of 7 weeks. The worker was not overly friendly and really wasn’t fussed on making a sale. This should have been the hint.13 weeks later no communication and no table. I called the store several times and sent emails without any response. Ghosted.
I noticed the website had a delivery date in July when I brought it in early April.
I was not offered a discount for the delay even an apology.
Finally when they called, the product was available 14 weeks late... Read morer but they couldn’t assemble it. Living solo, I said no I can’t lift it inside and not to send it. Finally I get a call back offering to deliver and assemble as I paid for. The two men who delivered and assembled where lovely. Coming from the locked down LGA wore mask and did not complain when I asked them to do the bulk of assembling outside. I would never shop with oz design again or trust anything they say (or don’t say).
Product QualityCustomer Service
AL D
Verified NSW, BelroseMore
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Great service when selecting item but poor service in delivery
Top service by salesperson when choosing my dining table.The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table. Show details
Shillo Metropolitan Adelaide, SA 3 posts
SA, MarionMore
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Faulty
The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks Show detailsProduct QualityCustomer Service
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Sam 2 posts
Verified VIC, GeelongMore
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Not happy yet but I’m sure it’ll be fixed
Answer to three of the questions Above was everything was good. We purchased two products .The table is beautiful love it. The couch seems to have a repair on the cushions like a patch and maybe something like a Texter Mark maybe. Have sent an email through and photos just waiting for an answer back. I’m sure things will be rapidly fixed up ..Thanks Sam Show detailsProduct QualityCustomer Service
Kylie
Verified NSW, West GosfordMore
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No Exchange - very disappointed
Sadly the chairs I purchased and paid for 100% in advance don’t blend in as well as I hoped with my decor.The very next day after collecting them I requested a simple exchange of leg timber colour and it was denied.
I had not even asked for them to be assembled (as claimed on pick up) as it would have been easier to transport them unassembled and we found an Allen key wedged in the leather seat and one leg is incorrectly attached.
Oz Design management I spent over $3000 that day and will never spent $1 more ever again. Show details
Customer Service
AnciE Greater Melbourne (Inner), VIC
Verified VIC, NorthlandMore
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Not worth the money!!
We have had the couch for about three four weeks now and it already looks like it's two years old. The cushions lost their shape the mid part cushion is not full as the rest of them so it actually hurts when you want to lie down. Also the cushions get lint I will post a photo. And mind this is after a about a month. Don't know what will happen later on. 3,500 dollars not worth it at all. And go figure did so many pics says can only put 10 MB so if anyone wants picks just text me on messenger.p Show detailsProduct QualityCustomer Service
Bridgita Mid North Coast, NSW
Verified NSW, Coffs HarbourMore
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Dreadful customer service
After not hearing about my delivery I called the store. The woman I spoke to was highly unprofessional, rude and dismissive. She deliberately tried to create an argument which I had to diffuse. She told me she didn’t have to pick up the phone as it was 8.50 am. That she’s busy doing other things and can I wait. She then had conversations with her colleagues about the cold weather. It was a complete joke. Then blamed me for missing a text about the delivery. Beyond words to describe the interaction. Show detailsProduct QualityCustomer Service
Leannea Southwest, VIC
VIC, GeelongMore
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Great chair
Was just a little disappointed that there was free delivery at that time but retail assistant told me I wasn’t entitled to it but I thought I should of been . Show details
Jo Greater Melbourne (Metropolitan), VIC 8 posts
Verified VIC, EssendonMore
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Long time waiting
I purchased cabinet in April and was advised 2 weeks delivery.Received a telephone call to say delay in shipment. It would now be end May.
Received further call to say it would be July
Finally had cabinet delivered mid June minus the shelf inserts that hold shelves up.
Was told they would be sent immediately. Still waiting over a week later.
I am happy with the cabinet.
The staff at OZ Furniture were friendly and polite
Delivery of product dismal! I probably wouldn't purchase anything from Oz Furniture again. Show details
Product QualityCustomer Service
Christinal Sydney, NSW
Verified NSW, BelroseMore
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Bungalow Console Table
We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again. Show detailsProduct QualityCustomer Service
Aleks
Verified NSW, WollongongMore
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Okay
Product was great, however the service was terrible. Took 5 and a half months to arrive. No effective communication. I had to constantly call and check up and see 3-4 times to see obtain an update on where the product was and this was due to the fact that the sales reps said it would come a certain day and it didn't. Assembly was fine, however gave me the wrong products which I had to work out how to assemble. Show detailsProduct QualityCustomer Service
KeriBears
Verified VIC, Hoppers CrossingMore
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Friendly staff. Items not good upon Delivery.will not buy again
Easy to navigate in store. Friendly staff. Products are good. But OZ is Not careful delivering items. Items received has a lot of scratches/marks especially the resin part which is its design. The condition of the item is not as is when bought. We love OZ design but Will not buy again and will not recommend to friends. Not a pleasant experience, Show detailsProduct QualityCustomer Service
Alisonl Greater Melbourne (Inner), VIC
Verified VIC, NorthlandMore
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Canvas frames broke
When I hung the artworks both frames cracked and fell off the wall. The section where the metal hook was screwed in was plastic and not strong enough to hold the weight of the artwork. Cheap plastic frames instead of timber. Show detailsProduct QualityCustomer Service
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John Sydney, NSW 2 posts
Verified NSW, BelroseMore
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Middle of the road
Some staff were helpful, others not.Quite a goo range.
Not entirely satisfied with the products I bought.
Please I paid for the unpack and assemble/install option. I think I would have found the assembly quite time consuming and difficult.
Ash C Mid North Coast, NSW 3 posts
Verified NSW, Coffs HarbourMore
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Customer service let the experience down
I'm happy with my product. The style and quality is exactly what i was looking for. Unfortunately i wouldn't shop in the Coffs Harbour store again. I found the owner to be very rude. One staff member went above and beyond to help me and the owner scolded her in front of me. Not appropriate. Also felt some other staff were snobbish, including owner. Not a welcoming vibe at all which is a shame as there are limited furniture stores with good quality products. Show detailsProduct QualityCustomer Service
Sebastian Trovato 2 posts
Verified NSW, AuburnMore
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No screws at all
Great looking table and arrived on time but to put it together with absolutely no screws, Allen key etc is utterly ridiculous Show detailsProduct QualityCustomer Service
Luke 3 posts
Verified VIC, NorthlandMore
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Service was good
The furniture was ok and delivered on time, my TV unit had a scratch on it which was disappointing, It would have been better if they had the furniture feet/ floor protection like nick scali. Show details
Talihat
Verified NSW, KotaraMore
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Good product when finally received
They claimed that I would receive the product after 2 weeks. When I hadn't heard after a month I contacted them and they said it would be another 2 weeks. Just be honest Show detailsProduct QualityCustomer Service
Oscar Greater Melbourne (Outer), VIC 3 posts
Verified VIC, NorthlandMore
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Couches OK But explanation of 5 year warranty for fabric protector did not occur
Sofas are good. No explanation of the 5 year warranty provided by sales staff at time of sale. Had to go the Essendon store lately due to renovations at Preston to enquire / buy the fabric protector. No stock of this in the Essendon store however, issue resolved with pack delivered later in this week. Show detailsProduct QualityCustomer Service
Customer 5 posts
Verified QLD, JindaleeMore
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Awesome furniture. Less than average service
Love the furniture. Dining set and console. Good quality. Terrible service. Ordered early Dec for Jan delivery which finally turned up in April. Lack of communication on behalf of the store throughout. Lack of response to e mails. Mis information given by phone, eg finally given a delivery date, took the day off work and it didn’t turn up. Lack of apologies for this. Would not purchase again from this store Show detailsProduct QualityCustomer Service
Peter Smith 2 posts
VIC, BendigoMore
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Exactly what we needed for our space!
Great service and follow up. Staff knowledgeable and friendly. Store layout was interesting and easy to navigate. Very neat and clean Show detailsProduct QualityCustomer Service
EvanC Greater Melbourne (Metropolitan), VIC
Verified VIC, EssendonMore
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Nice table. But absolutely no customer service
Product range is nice, but I waited 36 weeks for arrival. There was no attempt to expedite or resolve the issue, I just had to wait. 24h before delivery I was told I had to assemble it myself and that I would need someone to assist me given the weight. Show detailsProduct QualityCustomer Service
Esmaeil
Verified NSW, AuburnMore
0
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Auburn branch customer service
We like ozdezine style furniture and it deserve 5 star for that from us but we happen to be around Auburn megamal and thought to order a Hampton coffee table from that branch. The customer service (the Indian background lady) was shockingly rude and selfish. We were surprised by that kind of behavior. The service at the warehouse was great. The coffee table was arrived with a crack and paint marks, we were told to hold on with what we have until the new one is replaced. It took three month but procedure was smooth. Show detailsCustomer Service
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Andrewm Greater Melbourne (Outer), VIC
Verified VIC, NunawadingMore
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Looks really good, unhappy with delivery
I was really with the way the product looks and feels and they are wonderfully comfy. The issue that I had. Was that delivery men didn’t take away the cardboard boxes. They refused. Now I have 3 months worth of recycling cardboard sitting around the house, clogging the hallways and I can’t even appreciate my new furniture because my house is now a mess trying to store boxes and rubbish leftover from the deliverymen. I paid a delivery fee, i bought a lot of items, experienced delivery delays, I expected the cardboard and styrofoam to be taken away. Show detailsProduct QualityCustomer Service
Nicole Sydney, NSW 15 posts
Verified NSW, Moore ParkMore
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Happy with the furniture, the delivery advised isn’t accurate!
I ordered furniture in in early Jan. I was advised delivery date would be mid Jan. When I left the store and was driving out of the shopping Centre I received a call that said it will be late Jan.Late Jan - no delivery. Contacted to follow up. Advised mid Feb. Late Feb still nothing and no contact. Checked on the website which state they had stock for all my items!!!
Emailed customer service and was contacted next day to organise delivery.
Delivery people were friendly and happy with the actual furniture, just won’t buy again due to the above process. Show details
Dylan 2 posts
Verified NSW, Coffs HarbourMore
0
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Good product. Average customer service
Products were due in two months from purchase will ahead of Christmas (our intended time to use). Took five or six months to receive instead. No feedback from team on order updates and never called to tell us it had actually arrived after the six months. Lucky I was calling them once a month. Pickup seemed such a hassle from their warehouse. Can't do weekends, couldn't do Thursday or Friday, had to take a Wednesday off work. Overall it wasn't a great experience. Understand it had been a strange year but some communication wouldn't have gone astray. Show detailsProduct QualityCustomer Service
Jamie W. South East Queensland, QLD
Verified QLD, BundallMore
1
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Waited months for broken product
Ordered two prints. Received them after nearly 10 weeks shipping to find the frame broken in two places on one. Couldn’t be bothered returning and waiting another two months so will have to live with it. Show detailsProduct QualityCustomer Service
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