- QLD, Helensvale
Poor sales tactic. Beware
Wasn't advised that there is no exchange of the table we bought only found this out in the terms & conditions on the invoice after the sale. They dont tell you this before you hand other the money. Poor sales tactic. We purchased a 2 drawer consult table for our foyer. After unpacking it realized that a 3 drawer would look better. So re-packed the table back in the box called the store asking could we exchange for bigger table which costs more money. Was told no you cant. I explained that there was nothing wrong with it no just would like the 3...drawer bigger would suit our entry better. I asked to speak to the manager, was told he wasnt in and would be back on Tuesday. Sales person said she would get him to call me when he was back in the store. No call was received but I did receive an email stating the same thing once you buy we cant exchange it just because you change your mind. sorry.
- NSW, Belrose
Great service when selecting item but poor service in delivery
Top service by salesperson when choosing my dining table.
The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.
The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks
- NSW, West Gosford
No Exchange - very disappointed
Sadly the chairs I purchased and paid for 100% in advance don’t blend in as well as I hoped with my decor.
The very next day after collecting them I requested a simple exchange of leg timber colour and it was denied.
I had not even asked for them to be assembled (as claimed on pick up) as it would have been easier to transport them unassembled and we found an Allen key wedged in the leather seat and one leg is incorrectly attached.
Oz Design management I spent over $3000 that day and will never spent $1 more ever again.
- VIC, Northland
Not worth the money!!
We have had the couch for about three four weeks now and it already looks like it's two years old. The cushions lost their shape the mid part cushion is not full as the rest of them so it actually hurts when you want to lie down. Also the cushions get lint I will post a photo. And mind this is after a about a month. Don't know what will happen later on. 3,500 dollars not worth it at all. And go figure did so many pics says can only put 10 MB so if anyone wants picks just text me on messenger.p
- NSW, Coffs Harbour
Dreadful customer service
After not hearing about my delivery I called the store. The woman I spoke to was highly unprofessional, rude and dismissive. She deliberately tried to create an argument which I had to diffuse. She told me she didn’t have to pick up the phone as it was 8.50 am. That she’s busy doing other things and can I wait. She then had conversations with her colleagues about the cold weather. It was a complete joke. Then blamed me for missing a text about the delivery. Beyond words to describe the interaction.
- NSW, Coffs Harbour
Poor service levels
Good product. However service was well below that of competitors. No greeting or acknowledgement to long waiting customers. Had to negotiate to get the online price, treated like they were doing me a great favour.
- NSW, Belrose
Bungalow Console Table
We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.
- NSW, Wollongong
Product was great, however the service was terrible. Took 5 and a half months to arrive. No effective communication. I had to constantly call and check up and see 3-4 times to see obtain an update on where the product was and this was due to the fact that the sales reps said it would come a certain day and it didn't. Assembly was fine, however gave me the wrong products which I had to work out how to assemble.
- VIC, Northland
Canvas frames broke
When I hung the artworks both frames cracked and fell off the wall. The section where the metal hook was screwed in was plastic and not strong enough to hold the weight of the artwork. Cheap plastic frames instead of timber.
- NSW, Coffs Harbour
Customer service let the experience down
I'm happy with my product. The style and quality is exactly what i was looking for. Unfortunately i wouldn't shop in the Coffs Harbour store again. I found the owner to be very rude. One staff member went above and beyond to help me and the owner scolded her in front of me. Not appropriate. Also felt some other staff were snobbish, including owner. Not a welcoming vibe at all which is a shame as there are limited furniture stores with good quality products.
- VIC, Essendon
Nice table. But absolutely no customer service.
Product range is nice, but I waited 36 weeks for arrival. There was no attempt to expedite or resolve the issue, I just had to wait. 24h before delivery I was told I had to assemble it myself and that I would need someone to assist me given the weight.
- QLD, Bundall
Waited months for broken product.
Ordered two prints. Received them after nearly 10 weeks shipping to find the frame broken in two places on one. Couldn’t be bothered returning and waiting another two months so will have to live with it.
- QLD, Helensvale
Delivery drivers were uncooperative nightmares
Store was great, products great, quality great. Didn’t have to assemble anything. Delivery drivers arrived refused to put couch in lift claimed it wouldn’t fit despite us personally checking this before purchase. After an hour of argument the owner of actual delivery company arrived with another person and managed to put couches in lift within a minute as delivered to apartment. Delivery drivers were going to leave couch in basement carpark without our permission.
- NSW, Port Macquarie
Brand new Australian made lounge - expect perfect quality? - wrong!!!!
Ordered before Christmas and told it would arrive before Christmas, week before Christmas we had to phone and chase up, was told this would now arrive 2nd week of January. Ended up receiving lounge 3rd week of January and then discovered the faults!! After unwrapping the plastic noticed missed stitching - holes in the seams of two cushions and then a stain on the arm. After contacting store was given the solution of buying a store cleaner and cleaning stain out!!! And returning cushion covers for them to be sent to warehouse for repair (turn ar...ound time 2-3 weeks)!!! I find this extremely unacceptable for a NEW almost $2,000 lounge to buy and wait so long, then to have it not be perfect on arrival. How these issues were not noticed in the warehouse prior to being packed and sent is beyond me, and then to be told to clean it ourselves!!!! How rude. We disputed this with the store and they have since sent someone out to clean the stain (if it needs another attempt to completely get rid of it we will then have to get him out again). We also got them to organise a local upholsterer to fix cushions for hopefully a quicker turn around. Not once have we been offered any compensation for this inconvenience and I feel although we have had an apology from the Port store staff, we have not been treated well throughout this experience. You should expect to receive a perfect brand new lounge when purchasing brand new furniture and it's just not good enough that this was overlooked and we have had to have a brand new lounge cleaned and repaired from the day it arrived. I would have thought the warehouse would be held more accountable to send out quality items and not hide behind excuses like 'being under the pump' with Christmas backlog and Covid delays. We are just plan not happy with this company at all!!!! Now that issues have been 'fixed' after much running around dropping off and picking up the cushions and phone calls in between, the staff don't want to know us and are fobbing us off for any kind of compensation. They made it known to us that they the store receives compensation from the manufacturer for the time spent dealing with faults etc and organising resolutions, but nothing is passed on to the customer that is also impacted by this. We were last told that they hadn't had a response back from the supplier as to compensation and we will call you this afternoon, that was over a week ago!! They have their money and we are just nothing now. Disgusting way to treat customers, would have expected better!!
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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