Reviewer Photos & Videos
Very Disappointed with couch
4 years ago we purchased a Kate couch from OZ Design. After less than a year one of the legs started to wobble when you sat on the couch.The fabric was also pilling more than I expected for the amount of wear. When we lifted the couch to check out the leg, it fell off. I initially left a message for the manager, and later had to ring again. He was sceptical but said that he would organise a pick up. The guys who came to collect the couch were rude and disrespectful and suggested that legs never fell off couches. I was glad that I had the fathe...r of a music student in the house as I felt quite intimidated. Of course, as they lifted the couch, the offending leg fell off. They took it and returned it 'fixed' 2 weeks later. Last week the leg fell off again when we changed the loungeroom around. It was obvious that the screw had been glued back on rather than re screwed. My husband screwed it back on from the edges and now it feels more secure. Disappointing as I like to support Australian made, but won't be buying from this company again.
- SA, Gepps Cross
We ordered 6 dining chairs and three do not sit flat to the ground; they rock. We are in the process of arranging replacements but that is proving to be a challenge task. We are also waiting on a sideboard, hopefully that is better quality. Very disappointing.
Disappointed - Poor fabric quality
The staff in store were wonderful! Unfortunately after approx 6 weeks the couch started pilling all over. I contacted them and they said it is not covered under warranty and told me to buy a haberdashery comb. When spending such a large amount of money on a piece of furniture I would expect it to last a little longer. It looks dreadful.
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Know better, choose better.
- VIC, Nunawading
Quality of workmanship on a dinning sweat.
Very easily to navigate store. Very impressed with product range.
Not impressed with quality/workmanship/of a particular items which were 10 dining chairs, different coloured timbers, which had bad knots and grains filled with fillers, very noticeable, on 90% of the items, on another 3 items,coffee table, main dinning table,buffet,with areas not sanded properly "rough feeling" and sprayed, wood grains on table tops/buffet, badly filled with resin, and pre sanding all over a lot of rough grained areas.
Furniture assembled by delivery crew.
- VIC, Nunawading
Wrong promises and incorrect information provided.Dissatisfied with a 3000+dining table and chairs.
We were told that the price includes installation.But when the delivery happened the delivery guys mentioned that installation doesn't include chairs which we were not told while purchasing. Also we wanted a certain way the dining table legs be fitted and we were told that it is possible. But when the guys fitted the table we found out it wasn't possible.
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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