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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,686 reviews · View Statistics
Listing monitored by OZ Design Furniture

Reviews

  • Product Quality
    1.9 (8)
  • Return Claim MadeYes (9) · No
  • Warranty Claim MadeYes (2) · No (6)
  • Product Appearance As advertised (7) · Not as advertised (0)
  • Customer Service
    3.3 (8)
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Stephen
StephenSouth East Queensland, QLD
  • 2 reviews

Poor sales tactic. Beware

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Qld
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Review collected in partnership with OZ Design Furniture

Shillo
ShilloMetropolitan Adelaide, SA
  • 3 reviews

Faulty

published

The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion

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0.0
(1,234)

No Exchange - very disappointed

published

Sadly the chairs I purchased and paid for 100% in advance don’t blend in as well as I hoped with my decor.
The very next day after collecting them I requested a simple exchange of leg timber colour and it was denied.
I had not even asked for them to be assembled (as claimed on pick up) as it would have been easier to transport them unassembled and we found an Allen key wedged in the leather seat and one leg is incorrectly attached.
Oz Design management I spent over $3000 that day and will never spent $1 more ever again.

Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationWest Gosford
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Lyn
Lyn
  • 2 reviews

Very Disappointed

published

Great shop and staff. However very disappointed with the coffee table. With a price tag of over $900 it looked like it hadn't been finished off and was left in a raw timber state. When we assembled it the glass top was chipped around the edge in 5 places and had scratches over most of the surface. Fortunately [name removed] at macgregor replaced it with one off the floor which wasn't quite so bad. We will have to spend some time trying to stain or paint it and at the very least giving it a good sand. I know it is supposed to be raw but not this raw. It's a shame because I have bought quite a bit of furniture from oz design over the years and never had any problems.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMACGREGOR QLD
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Review collected in partnership with OZ Design Furniture

R C
R CGreater Melbourne (Outer), VIC
  • 3 reviews

Very Disappointed with couch

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNunawading VIC
Phil Moore
Phil MooreHunter Region, NSW

Piece from Floor sold faulty

published

We purchased a chair and were able to take the one from store. After checking for no marks or imperfections visible we left with product.
On arrival home a leg fell off which had obviously been damaged previously and reattached with dowel and glue. The other 3 legs were attached by screws.
We returned to store and staff were apologetic but no explanation.
I am still awaiting new chair.
Phil Moore
0435 715 665

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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Review collected in partnership with OZ Design Furniture

R H Feore
R H FeoreGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Quality of workmanship on a dinning sweat.

published

Very easily to navigate store. Very impressed with product range.
Not impressed with quality/workmanship/of a particular items which were 10 dining chairs, different coloured timbers, which had bad knots and grains filled with fillers, very noticeable, on 90% of the items, on another 3 items,coffee table, main dinning table,buffet,with areas not sanded properly "rough feeling" and sprayed, wood grains on table tops/buffet, badly filled with resin, and pre sanding all over a lot of rough grained areas.
Furniture assembled by delivery crew.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNunawading Victoria
R H Feore
R H Feore

Not happy with end result of purchase for what we paid for quality, not inferior workmanship.

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Review collected in partnership with OZ Design Furniture

Fix your return and fault item policies

published

The original lady who sold me the chairs was lovely and went out of her way to ensure I could take them immediately... however when I was not satisfied with my original items as they were faulty with loose parts on the chair. The store manager made it seem like some “huge favour” that she was exchanging them for me.. I played along and I did get a different product but it was made clear I was not able to obtain a refund. I have bought from other stores who exchange for faulty products apologetically or even change of mind on products with no questions asked. I will return to those stores for future purchases when possible for those reasons as I’m unsure of the quality and the ability to obtain a refund when required from this store.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJindalee
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Review collected in partnership with OZ Design Furniture

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0.0
(1,234)
MARTYN
MARTYN Mid North Coast, NSW

Taking a long time to replace damaged chair

published

A damaged chair was delivered, it has been over 2 weeks and nothing has happened. Disappointing that we had to instigate the matter and not the store. Very poor customer service

Product Quality
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Janenem
Janenemasked
VIC, Northland

Why are the products expensive and soooo badly made

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture Physical store

Details

Compare all 40 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(86)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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