- QLD, Helensvale
Poor sales tactic. Beware
Wasn't advised that there is no exchange of the table we bought only found this out in the terms & conditions on the invoice after the sale. They dont tell you this before you hand other the money. Poor sales tactic. We purchased a 2 drawer consult table for our foyer. After unpacking it realized that a 3 drawer would look better. So re-packed the table back in the box called the store asking could we exchange for bigger table which costs more money. Was told no you cant. I explained that there was nothing wrong with it no just would like the 3...drawer bigger would suit our entry better. I asked to speak to the manager, was told he wasnt in and would be back on Tuesday. Sales person said she would get him to call me when he was back in the store. No call was received but I did receive an email stating the same thing once you buy we cant exchange it just because you change your mind. sorry.
The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks
- NSW, West Gosford
No Exchange - very disappointed
Sadly the chairs I purchased and paid for 100% in advance don’t blend in as well as I hoped with my decor.
The very next day after collecting them I requested a simple exchange of leg timber colour and it was denied.
I had not even asked for them to be assembled (as claimed on pick up) as it would have been easier to transport them unassembled and we found an Allen key wedged in the leather seat and one leg is incorrectly attached.
Oz Design management I spent over $3000 that day and will never spent $1 more ever again.
- QLD, Macgregor
Great shop and staff. However very disappointed with the coffee table. With a price tag of over $900 it looked like it hadn't been finished off and was left in a raw timber state. When we assembled it the glass top was chipped around the edge in 5 places and had scratches over most of the surface. Fortunately [name removed] at macgregor replaced it with one off the floor which wasn't quite so bad. We will have to spend some time trying to stain or paint it and at the very least giving it a good sand. I know it is supposed to be raw but not this raw. It's a shame because I have bought quite a bit of furniture from oz design over the years and never had any problems.
Very Disappointed with couch
4 years ago we purchased a Kate couch from OZ Design. After less than a year one of the legs started to wobble when you sat on the couch.The fabric was also pilling more than I expected for the amount of wear. When we lifted the couch to check out the leg, it fell off. I initially left a message for the manager, and later had to ring again. He was sceptical but said that he would organise a pick up. The guys who came to collect the couch were rude and disrespectful and suggested that legs never fell off couches. I was glad that I had the fathe...r of a music student in the house as I felt quite intimidated. Of course, as they lifted the couch, the offending leg fell off. They took it and returned it 'fixed' 2 weeks later. Last week the leg fell off again when we changed the loungeroom around. It was obvious that the screw had been glued back on rather than re screwed. My husband screwed it back on from the edges and now it feels more secure. Disappointing as I like to support Australian made, but won't be buying from this company again.
- NSW, Kotara
Piece from Floor sold faulty
We purchased a chair and were able to take the one from store. After checking for no marks or imperfections visible we left with product.
On arrival home a leg fell off which had obviously been damaged previously and reattached with dowel and glue. The other 3 legs were attached by screws.
We returned to store and staff were apologetic but no explanation.
I am still awaiting new chair.
0435 715 665
- VIC, Nunawading
Quality of workmanship on a dinning sweat.
Very easily to navigate store. Very impressed with product range.
Not impressed with quality/workmanship/of a particular items which were 10 dining chairs, different coloured timbers, which had bad knots and grains filled with fillers, very noticeable, on 90% of the items, on another 3 items,coffee table, main dinning table,buffet,with areas not sanded properly "rough feeling" and sprayed, wood grains on table tops/buffet, badly filled with resin, and pre sanding all over a lot of rough grained areas.
Furniture assembled by delivery crew.
- QLD, Jindalee
Fix your return and fault item policies
The original lady who sold me the chairs was lovely and went out of her way to ensure I could take them immediately... however when I was not satisfied with my original items as they were faulty with loose parts on the chair. The store manager made it seem like some “huge favour” that she was exchanging them for me.. I played along and I did get a different product but it was made clear I was not able to obtain a refund. I have bought from other stores who exchange for faulty products apologetically or even change of mind on products with no questions asked. I will return to those stores for future purchases when possible for those reasons as I’m unsure of the quality and the ability to obtain a refund when required from this store.
- Physical store
Taking a long time to replace damaged chair
A damaged chair was delivered, it has been over 2 weeks and nothing has happened. Disappointing that we had to instigate the matter and not the store. Very poor customer service
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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