Reviewer Photos & Videos
- NSW, West Gosford
Well, well, well.
Bought a nest of tables that were on sale. The second table was missing so had to order them in. Went 3 times to pick up and finally got the tables on the 3rd time. Very surprised when they were round and not square!
- NSW, Belrose
Furniture was amazing.
The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.
- QLD, Fortitude Valley
The initial purchase was a good experience. However then the price dropped significantly on a product that i had on pre order i questioned this with them and their unwillingness to help was very disappointing. Took a few phone calls and emails before i was responded. Only to be told they would not help me. Be wary thats all when making a purchase as you can save yourself quite a bit if you just wait till a sale.
- QLD, Jindalee
Great Decor Bad Customer Service
The store is very easy to navigate and find what I was looking for and the range of items were exceptional which is more than I can say for the staff. No one helped me when I was looking for home decor neither did they help me with styling different pieces together, I did it by myself by moving stuff around to suit.
Disappointed - Poor fabric quality
The staff in store were wonderful! Unfortunately after approx 6 weeks the couch started pilling all over. I contacted them and they said it is not covered under warranty and told me to buy a haberdashery comb. When spending such a large amount of money on a piece of furniture I would expect it to last a little longer. It looks dreadful.
- NSW, Kotara
picture that I had ordered Sold in front of me even though I was 1hr from store & ph to say I was coming to pic it up
New manager had no appreciation for a customer that had spent $10k in the shop, only her sales budget mattered as she was new, poor customer experience, previous manger was great to work with , delivery exp also too expensive for local
- ACT, Fyshwick
Very unhappy with the broken coffee table
I ordered a Celeste coffee table. Waited two weeks. When I went to pick it up from the store the staff told me that the box had been opened by them. I brought it home and even before I was able to fully open the box pieces of tiny shards of mirror were coming out onto my loungeroom floor. I didn't unwrap it as the top of the mirrored table was clearly broken. It was obviously broken by being dropped during the transit to the store. I also noticed the legs of the table were not finished properly. I then had to drive back to the store with the broken table and get a refund. Very unhappy with the quality of the product and that the staff didn't check that table was in good condition and intact before I was asked to pick it up.
- VIC, Richmond
Veey disappointed with the product
Product being a 80cm Di Porto dining table which took 14 weeks to be shipped to Richmond store has turned out to be 'not fit for purpose'.
Table legs are fitted so closely together that a chair cannot be pushed under the table let alone room to accommodate an adult legs.
I am very dissappointed.
The table cost $779.00.
I was informed there is no return/refund offered!.
As your company offers 'custom made' items surely the sales aasistant would ensure the dimensions to be appropriate!
I have a table that is useless to me and I'm out-of-pocket by $799.00!
- ACT, Fyshwick
Friendly staff, disappointed with the delivered product.
Store was great to shop in, plenty of products, staff were really friendly but we are disappointed with the product that was delivered to our house. We ordered a natural looking timber dining table, the one in the showroom has beautiful detail and wood grains. We were told their would be slight variations, we ended up with a light wood that looks nothing like the showroom table, no natural knots down the side, little detail on the top. To be honest, you would think it was from a different supplier all together. Assembly of this table was also d...ifficult because the table top is so heavy, we had to ask neighbours to help lift it (that took three days to organise). While the staff were sympathetic to our complaint when shown photos of our table top, basically we received a short email saying that's just the way it is. Now we have a dining table that is totally the wrong grain colour for all our other furniture and the Fyshwick staff recommended a place to go and have it restained so it would look like the showroom one. Very disappointed, we had planned to order a coffee table and perhaps a matching buffet (if there was one) but what's the point when they may come looking totally different again.
- Physical store
One expensive leather chair arrived unprotected and covered in dust. Both side-tables were unstable and have to be packed-up to level. No facility to dispose of furniture being replaced or packaging.
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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