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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,678 reviews · View Statistics
Listing monitored by OZ Design Furniture

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Sara
SaraSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Well, well, well.

published

Bought a nest of tables that were on sale. The second table was missing so had to order them in. Went 3 times to pick up and finally got the tables on the 3rd time. Very surprised when they were round and not square!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWest Gosford
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Review collected in partnership with OZ Design Furniture

Cassiet
CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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kgordon
kgordonSouth East Queensland, QLD
  • 5 reviews
  • 4 likes

Dissapointment

published

The initial purchase was a good experience. However then the price dropped significantly on a product that i had on pre order i questioned this with them and their unwillingness to help was very disappointing. Took a few phone calls and emails before i was responded. Only to be told they would not help me. Be wary thats all when making a purchase as you can save yourself quite a bit if you just wait till a sale.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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Review collected in partnership with OZ Design Furniture

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Great Decor Bad Customer Service

published

The store is very easy to navigate and find what I was looking for and the range of items were exceptional which is more than I can say for the staff. No one helped me when I was looking for home decor neither did they help me with styling different pieces together, I did it by myself by moving stuff around to suit.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJindalee
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Review collected in partnership with OZ Design Furniture

Annie
AnnieGreater Melbourne (Outer), VIC
  • 2 reviews

Disappointed - Poor fabric quality

published

The staff in store were wonderful! Unfortunately after approx 6 weeks the couch started pilling all over. I contacted them and they said it is not covered under warranty and told me to buy a haberdashery comb. When spending such a large amount of money on a piece of furniture I would expect it to last a little longer. It looks dreadful.

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMornington
Randolph R
Randolph RHunter Region, NSW

picture that I had ordered Sold in front of me even though I was 1hr from store & ph to say I was coming to pic it up

published

New manager had no appreciation for a customer that had spent $10k in the shop, only her sales budget mattered as she was new, poor customer experience, previous manger was great to work with , delivery exp also too expensive for local

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
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Review collected in partnership with OZ Design Furniture

AnneT
AnneTCanberra Central 2601, ACT

Very unhappy with the broken coffee table

published

I ordered a Celeste coffee table. Waited two weeks. When I went to pick it up from the store the staff told me that the box had been opened by them. I brought it home and even before I was able to fully open the box pieces of tiny shards of mirror were coming out onto my loungeroom floor. I didn't unwrap it as the top of the mirrored table was clearly broken. It was obviously broken by being dropped during the transit to the store. I also noticed the legs of the table were not finished properly. I then had to drive back to the store with the broken table and get a refund. Very unhappy with the quality of the product and that the staff didn't check that table was in good condition and intact before I was asked to pick it up.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with OZ Design Furniture

Veey disappointed with the product

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
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Review collected in partnership with OZ Design Furniture

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John
JohnTuggeranong 2620, ACT
  • 2 reviews

Friendly staff, disappointed with the delivered product.

published
Product Quality
Incentivised Review No
Product Appearance Not as advertised
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Review collected in partnership with OZ Design Furniture

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CARLH
CARLHHunter Region, NSW

Dissappointed.

published

One expensive leather chair arrived unprotected and covered in dust. Both side-tables were unstable and have to be packed-up to level. No facility to dispose of furniture being replaced or packaging.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Janenem
Janenemasked
VIC, Northland

Why are the products expensive and soooo badly made

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture Physical store

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(86)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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