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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,678 reviews · View Statistics
Listing monitored by OZ Design Furniture

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Stephen
StephenSouth East Queensland, QLD
  • 2 reviews

Poor sales tactic. Beware

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Qld
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Review collected in partnership with OZ Design Furniture

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design, Belrose
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Review collected in partnership with OZ Design Furniture

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Shillo
ShilloMetropolitan Adelaide, SA
  • 3 reviews

Faulty

published

The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
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Poor service levels

published

Good product. However service was well below that of competitors. No greeting or acknowledgement to long waiting customers. Had to negotiate to get the online price, treated like they were doing me a great favour.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCoffs Harbour
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Review collected in partnership with OZ Design Furniture

Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Okay

published

Product was great, however the service was terrible. Took 5 and a half months to arrive. No effective communication. I had to constantly call and check up and see 3-4 times to see obtain an update on where the product was and this was due to the fact that the sales reps said it would come a certain day and it didn't. Assembly was fine, however gave me the wrong products which I had to work out how to assemble.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWollongong
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Review collected in partnership with OZ Design Furniture

Alisonl
AlisonlGreater Melbourne (Inner), VIC

Canvas frames broke

published

When I hung the artworks both frames cracked and fell off the wall. The section where the metal hook was screwed in was plastic and not strong enough to hold the weight of the artwork. Cheap plastic frames instead of timber.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland
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Review collected in partnership with OZ Design Furniture

Ash C
Ash CMid North Coast, NSW
  • 2 reviews

Customer service let the experience down

published

I'm happy with my product. The style and quality is exactly what i was looking for. Unfortunately i wouldn't shop in the Coffs Harbour store again. I found the owner to be very rude. One staff member went above and beyond to help me and the owner scolded her in front of me. Not appropriate. Also felt some other staff were snobbish, including owner. Not a welcoming vibe at all which is a shame as there are limited furniture stores with good quality products.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCoffs Harbour
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Review collected in partnership with OZ Design Furniture

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EvanC
EvanCGreater Melbourne (Metropolitan), VIC

Nice table. But absolutely no customer service.

published

Product range is nice, but I waited 36 weeks for arrival. There was no attempt to expedite or resolve the issue, I just had to wait. 24h before delivery I was told I had to assemble it myself and that I would need someone to assist me given the weight.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with OZ Design Furniture

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Auburn branch customer service

published

We like ozdezine style furniture and it deserve 5 star for that from us but we happen to be around Auburn megamal and thought to order a Hampton coffee table from that branch. The customer service (the Indian background lady) was shockingly rude and selfish. We were surprised by that kind of behavior. The service at the warehouse was great. The coffee table was arrived with a crack and paint marks, we were told to hold on with what we have until the new one is replaced. It took three month but procedure was smooth.

Customer Service
Incentivised Review No
Product Appearance As advertised
Store LocationAuburn
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Review collected in partnership with OZ Design Furniture

Jamie W.
Jamie W.South East Queensland, QLD

Waited months for broken product.

published

Ordered two prints. Received them after nearly 10 weeks shipping to find the frame broken in two places on one. Couldn’t be bothered returning and waiting another two months so will have to live with it.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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Review collected in partnership with OZ Design Furniture

James M.
James M.South East Queensland, QLD

Delivery drivers were uncooperative nightmares

published

Store was great, products great, quality great. Didn’t have to assemble anything. Delivery drivers arrived refused to put couch in lift claimed it wouldn’t fit despite us personally checking this before purchase. After an hour of argument the owner of actual delivery company arrived with another person and managed to put couches in lift within a minute as delivered to apartment. Delivery drivers were going to leave couch in basement carpark without our permission.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
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Review collected in partnership with OZ Design Furniture

Product delayed and damaged

published

Store was easy to navigate, range of products was really good. Delivery was delayed twice due to COVID 19. Product was packaged beautifully but unfortunately was found to have deep scratches in metal legs when unpacked. Due to delays in having product delivered from overseas I decided I would just have to put up with the poor condition of the product rather than return due to damage

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo Victoria
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Review collected in partnership with OZ Design Furniture

Canary Tyke
Canary Tyke
  • 2 reviews
  • 1 like

Good product poor store cust service

published

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Sabrinal
SabrinalMetropolitan Adelaide, SA

Damaged product delivered

published

Not really satisfied with the fleur side table I purchased as it comes damaged, sides are cracked and splintered. Overall experience is average.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross, SA
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Janenem
Janenemasked
VIC, Northland

Why are the products expensive and soooo badly made

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture Physical store

Details

Compare all 40 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(86)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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