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OZ Design Furniture Physical store

OZ Design Furniture Physical store (page 2 of 4)

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,678 reviews · View Statistics
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Rickj
RickjSouth East Queensland, QLD

Waited 16 weeks

published

Waited 16 weeks for a lounge sweet then sat and waited for delivery it turned up 6.45 at night with no offer or discount never again.

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R C
R CGreater Melbourne (Outer), VIC
  • 3 reviews

Very Disappointed with couch

published
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0.0
(1,234)

Poor !!!

published

Waited three weeks late for collection. Then had a different chair sent to store which had to be returned and an still waiting for the final chair to turn up.

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Drew
DrewFyshwick 2609, ACT

Ash lounge

published

Don't buy the Ash lounge with a chaise, it will almost double the price and it'll be too short and uncomfortable, it'll also make the lounge noisy.

Incentivised Review No
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Madie J.
Madie J.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

13 Weeks turned 6 months and counting

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Dusty of Queensland
Dusty of Queensland
  • 2 reviews
  • 6 likes

Great products let down by chaotic admin & unpleasant delivery arrangements.

published

Items went missing
Delivered to wrong warehouse
Delivery dare/time changed multiple times
Eventual 5pm arrival for am delivery
Delivery guys exhausted & rushed by poor scheduling

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Cassiet
CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

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Melvinm
MelvinmSydney, NSW

Medium quality

published

When trying to connect legs to table , the inserts which the bolts go into were completely rusted and could only get 2 of the 4 bolts in. Had to drill and screw the other 2 legs myself. Maybe use stainless steel hardware next time , I paid more than enough for this table and will not use oz design again.

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0.0
(1,234)

Average quality

published

We ordered 6 dining chairs and three do not sit flat to the ground; they rock. We are in the process of arranging replacements but that is proving to be a challenge task. We are also waiting on a sideboard, hopefully that is better quality. Very disappointing.

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Jade P
Jade PNew South Wales
  • 4 reviews

Chairs great! Service, poor.

published
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Min
MinIllawarra, NSW

Damaged chair

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State of delivered furniture was disgusting

published

My brand new CREAM lounge was delivered unwrapped & covered in dirty marks and scuffs. They offered to refund the delivery fee but that doesn’t even cover the cost of getting it cleaned. Very disappointed

Incentivised Review No
Return Claim MadeNo
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Nice furniture, poor and rude after sales service

published

The furniture we purchased is very nice. Unfortunately the experience has been soured by poor and rude after sales service. The salesman told us that cushions were included with the suite. They were not delivered. When I enquired why not, the staff told me they were not included and that they were not privy to the conversation between the salesman and myself. My word was not good enough. Having spent $5k with this company, it would have made a lot of sense for them to honour their salesman's word and keep me happy for the sake of a couple of cushions. But apparently not. I will not return to Oz Design Furniture and recommend that others have every minor detail of their order recorded in writing.

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Heads Up about Delivery

published

Ordered 5 Mango Creek items. All were delivered ok (some assembly required) but the 96kg Extension Dining Table is still in the box waiting for me to find several people to help me lift it onto its legs (driver warned me not to pivot the table on its legs - they will snap off). Knowing this Oz Design should have their delivery people add this service. Especially after spending many thousands of $ on this order.

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0.0
(1,234)

Initial service in the store was great. However there after was awful, rude and abrupt. Would not recommend to anyone.

published

Love love love the couch. The guardsman spray I got didn’t even cover 2/3rds of the couch with one layer. Nor was I told I had to manual spray the couch. I was lead to think it was a service and would come done. I did not want to spray poison in my house with my pets around

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kgordon
kgordonSouth East Queensland, QLD
  • 5 reviews
  • 4 likes

Dissapointment

published

The initial purchase was a good experience. However then the price dropped significantly on a product that i had on pre order i questioned this with them and their unwillingness to help was very disappointing. Took a few phone calls and emails before i was responded. Only to be told they would not help me. Be wary thats all when making a purchase as you can save yourself quite a bit if you just wait till a sale.

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Shame about the lack of organisation

published

Great product, we love both chairs we brought and super comfy.
Communication, organisation and management of the order needs a lot of improvement!!
We chased and chased for information to be advised finally there was a delay in one of our products, chose to take the floor stock only to be sent several messages and reminders to pick up our chair when it finally arrived!! Team A doesn’t talk to Team B, lucky I’m an honest person otherwise you would have given me a free chair!

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Great Decor Bad Customer Service

published

The store is very easy to navigate and find what I was looking for and the range of items were exceptional which is more than I can say for the staff. No one helped me when I was looking for home decor neither did they help me with styling different pieces together, I did it by myself by moving stuff around to suit.

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Donnaa
DonnaaSouth East Queensland, QLD

returns process is awful

published

I was really happy with the service and the items I purchased (3 prints, a potplant and a rug) I was really unhappy about the returns process. I measured the space for my floor for the rug however I didn't factor in that the door needed to open and the rug was too thick. I feel considering I purchased several items that I would be at least able to return one item as it was a minor mistake. Instead I was left with a credit note and told I would receive it after leaving the stall and then I received an email saying that I have less than 6 months to use this credit. Sadly I wont be returning as your returns process is awful.

Incentivised Review No
Store LocationMaroochydore
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Annie
AnnieGreater Melbourne (Outer), VIC
  • 2 reviews

Disappointed - Poor fabric quality

published

The staff in store were wonderful! Unfortunately after approx 6 weeks the couch started pilling all over. I contacted them and they said it is not covered under warranty and told me to buy a haberdashery comb. When spending such a large amount of money on a piece of furniture I would expect it to last a little longer. It looks dreadful.

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Randolph R
Randolph RHunter Region, NSW

picture that I had ordered Sold in front of me even though I was 1hr from store & ph to say I was coming to pic it up

published

New manager had no appreciation for a customer that had spent $10k in the shop, only her sales budget mattered as she was new, poor customer experience, previous manger was great to work with , delivery exp also too expensive for local

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Never again

published

Poor instructions and not happy with the quality of some of the chairs, as they were not drilled out for screws to go in & are wobbly. If I had known that I could have got someone to assemble for me, I would have. I think that for the trouble we had to assemble our purchase, not worth the $149 each Chair. I also think that the delivery fee is way too high but I had no option.

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Wendy
Wendy
  • 4 reviews
  • 11 likes

Finish substandard

published

Very disappointed at what we received compared to example on showroom floor. The quality and finish, especially the paint work, was very inadequate. Shoddy work resulting in paint work that resembled a finish that looked more like the undercoat with no top coat. All the more disappointing considering the cost of the item.
We will not be returning, nor referring.

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AnneT
AnneTCanberra Central 2601, ACT

Very unhappy with the broken coffee table

published

I ordered a Celeste coffee table. Waited two weeks. When I went to pick it up from the store the staff told me that the box had been opened by them. I brought it home and even before I was able to fully open the box pieces of tiny shards of mirror were coming out onto my loungeroom floor. I didn't unwrap it as the top of the mirrored table was clearly broken. It was obviously broken by being dropped during the transit to the store. I also noticed the legs of the table were not finished properly. I then had to drive back to the store with the broken table and get a refund. Very unhappy with the quality of the product and that the staff didn't check that table was in good condition and intact before I was asked to pick it up.

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Sarah W.
Sarah W.Sydney, NSW
  • 2 reviews

lack of follow through with order and dismissive staff

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Janenem
Janenemasked
VIC, Northland

Why are the products expensive and soooo badly made

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture Physical store

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(86)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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