Ordering and dealing with the people at the store was good, when the delivery driver came he dropped the stuff in the room. We paid for premium to unpack and remove rubbish. Oz Design wouldn't send someone out to complete the works

No issue with store and range of products. I purchased amongst other items a console table off the floor acknowledging as is condition. The unit was fully intact. When it was delivered the console was effectively in three pieces with screws and dowls missing. Not impressed - this was not the condition I purchased it.

We ordered 2 chairs from the manager Fiona and agreed with her to get 2 matching ones from Sydney. Instead she sent us mismatched floor stock and 1 from sydney.

We purchased a product from your listing at your Fortitude Valley store. The product was to be sent from your warehouse interstate. We took delivery on Friday from Macgregor. On opening the box we realised that it was not satisfactory for our need. I rang the store on Saturday and was advised that we were unable to return the goods for credit as it did not comply with your returns policy. I explained the the returns policy on your paperwork stated the change of mind can be applied if they are within 7 days. At this point in time he stated that ...

Sold a sofa lied to customer,price suddenly changed at delivery time, complained and got attitude, go somewhere else save yourself the nasty experience. Plenty of reputable furtniture stores around AVOID this one.

Delivery delayed several weeks, poor communication, then incorrect chairs received, 2 were wrong colour plus 1 damaged chair. Long wait for another delivery. Never again will I shop here.

I recently purchased a “Cosmo 3seater sofa” from ozdesign in Brisbane and I could not regret this purchase more. Within a month of delivery, the cushions on the sofa have ‘sunk’ monumentally and left the fabric loose and lounge really uncomfortable. I live alone and spend most of my time at work - this lounge doesn’t even get used very much.

34 days after receiving it I got some advice of the ACCC and sent them an email with a letter of demand and complaint. They responded asking for photos and then told me QUOTE -
“Please be advised that ...

We purchased a dining table and chairs set, coffee table plus a console wall table, all solid Tasmanian oak Australian made. The coffee table cracked at both ends the same day when delivered. A few days later cracks were 4mm wide. Customer Service got a few subsequent coffee tables in and they all have similar problems, so the manufacturer consistently got them all wrong in consecutive batches. They all split the same way!! It took the store from our purchase in May 2016 to November to not resolve the problem. We finally gave up and will never buy local made furniture again. You pay a premium for local made furniture, you support local manufacturing and turns up rubbish... No wonder people look elsewhere.

1. Delivery driver broke a door and then had a go at me for 'dobbing on him' when he was in my house during a subsequent delivery. Pretty sure its never ok to be made to feel uncomfortable in you own house by someone who has damaged you purchase.

2. Staff stuffed up order for hinge side of cabinet door (which was to have opposite handing to one previously purchased). Management called me a liar and indicated they resented me implying they had made a mistake as they were experts who didn't make mistakes. But when they checked their own recor...

I should have read Product Review before ordering things from this company. I too was mislead with sales staff saying 2-3 weeks for delivery. I actually chose bookshelves from Oz design based on this fact, over their competitors (whom had a 5-6 week leadtime). After 3 weeks I called the company looking for my shelves (no contact from them as promised). To be told the old chestnut of 'there's been a problem, and the container hasn't arrived yet'. If Oz Design are going to import furniture from third world countries and then charge an absolute fo...