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OZ Design Furniture QLD, Helensvale

OZ Design Furniture QLD, Helensvale

4.3 from 77 reviews · View Statistics
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Stephen
StephenSouth East Queensland, QLD
  • 2 reviews

Poor sales tactic. Beware

published
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No fuss no bother, chairs perfect just what we wanted.

published

Chairs easy to assemble - went back and bought picture to go with our chairs. Staff friendly and very helpful indeed.

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Ken m
Ken m
  • 2 reviews
  • 1 like

Poor quality furniture shocking customer service

published

Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company

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Sharon
Sharon South East Queensland, QLD

Excellent customer service.

published

Store manager & Staff all very helpful and went above & beyond to accommodate my request. Great customer service, will definitely be shopping at this store again.

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Carmenb
CarmenbSouth East Queensland, QLD

Would not deal with the staff again

published

The older woman who runs the store is utterly rude and I would drive to a different store to purchase more items .
The products are beautiful just the staff are rude.

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Graemep
GraemepSouth East Queensland, QLD

Oz Design Staff go to extra effort.

published

From the original purchase to final sale there were a number of changes of mind, by ourselves, cancelled changes to order due to communication misunderstandings, and incorrect payment entry.

Over the 4 separate visits to the store and a couple of phone calls, there was never any angry words or enforcement of company policy.
Together, between with the staff, management and ourselves, the issues were addressed amicably and OZ Design have a happy customer who praise their service and new customers buy as a result.
Big wrap to Jeanette for assistance rendered.

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S.Sharp
S.SharpAU
  • 5 reviews
  • 2 likes

tepid

published

Initial visit to store and Jeanette was extremely helpful.
problem came with late delivery and no communication of,
then subsequent phone contact rude, goods arrived, great product, but still boxed, We are in 70's had to unbox it move it? not easy! delivery guy apologetic. we will think about reuse of using this retailer in future.

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This piece is amazing. We love it.

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Staff were supportive and helpful. The shop was well displayed and set out. Delivery drivers set up the piece and explained correct usage.

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James M.
James M.South East Queensland, QLD

Delivery drivers were uncooperative nightmares

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Store was great, products great, quality great. Didn’t have to assemble anything. Delivery drivers arrived refused to put couch in lift claimed it wouldn’t fit despite us personally checking this before purchase. After an hour of argument the owner of actual delivery company arrived with another person and managed to put couches in lift within a minute as delivered to apartment. Delivery drivers were going to leave couch in basement carpark without our permission.

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Beautiful classic furniture pieces. Love them to bits!!

published

Helpful staff. Lively shop. Service with order was excellent even though we had to wait 3 months. Shop kept us in touch.

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Paulr
PaulrSouth East Queensland, QLD

Could have been better

published

Ordering was easy. Within a week we were told oh they will be delays in getting it to us. At least a month. Then not arriving at the same time. Not what is expected to be honest.

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Maree
MareeSouth East Queensland, QLD

Comfortable & Quality Leather Dining Chairs

published

Purchased leather dining chairs on sale in November not delivered until February due to Covid. Extremely happy with the design, quality and comfort of the chairs.

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Worth the wait

published

The staff were very friendly and eager to help,advising me on the expected delay before I chose my product.On the day of pick up I spent 30 mins just trying out different colour cushion options and spoiling their displays but was assured that was ok Thank you Louie
I’m still on the hunt for assessories and spoke to Bev at the Bundall store and she was very very helpful too well done to Oz design

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Bruce Q
Bruce Q
  • 2 reviews

Excellent design & high quality

published

We shopped at Helensvale which is easily found and a well laid out store. Whilst we had our minds on tables, the store layout made it easy to select other furniture that complemented our table purchase. All items were of excellent quality and the delivery service was great with them assembling the table

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Jackie
JackieSouth East Queensland, QLD

Still waiting :-(

published

Sitting on the floor to eat dinner and office equipment on floor too.

Way too long a wait time..... and then I received the news that it would be even longer.....

How do you run a business with no stock....,,

Customer Service
Incentivised Review No
Store LocationHelensvale
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OZ Design Furniture QLD, Helensvale

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
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