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OZ Design Furniture SA, Marion

OZ Design Furniture SA, Marion

4.6 from 117 reviews · View Statistics
Listing monitored by OZ Design Furniture

Reviews

2.3
4 reviews
5
(1)
4
(0)
3
(0)
2
(1)
1
(2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (2) · No
  • Warranty Claim MadeYes · No (2)
  • Product Appearance As advertised (0) · Not as advertised (2)
  • Customer Service
    2.0 (2)
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Damaged Goods

published

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Very unhappy
Very unhappy
  • 2 reviews

DO NOT BUY FURNITURE FROM HERE - terrible service and quality

published

Furniture took twice as long as expected to arrive. No communication. Premium Delivery service was terrible - a waste of $140. Furniture was not what we ordered. Lodged a convoluted complaint process to request return and refund. Given 48 hour timeframe for response. Still no reply eight days later despite following up twice. The only positive in dealing with this company was the in Store service. Once they had our money every aspect of the service was shocking. They have retained over $5,000 of our money for 4 months now and still no acceptable furniture, no money to purchase elsewhere. So disappointed. Will only shop online from now on.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA

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0.0
(1,234)
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OZ Design Furniture SA, Marion

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Release dateApr 2019
Compare all 40 OZ Design Furniture
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