- SA, Marion
My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.
Review collected in partnership with OZ Design Furniture
DO NOT BUY FURNITURE FROM HERE - terrible service and quality
Furniture took twice as long as expected to arrive. No communication. Premium Delivery service was terrible - a waste of $140. Furniture was not what we ordered. Lodged a convoluted complaint process to request return and refund. Given 48 hour timeframe for response. Still no reply eight days later despite following up twice. The only positive in dealing with this company was the in Store service. Once they had our money every aspect of the service was shocking. They have retained over $5,000 of our money for 4 months now and still no acceptable furniture, no money to purchase elsewhere. So disappointed. Will only shop online from now on.
Questions & Answers
Sorry, there are no questions about OZ Design Furniture SA, Marion but you can read 14 questions about OZ Design Furniture.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas|
|Release date||Apr 2019|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.