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OZ Design Furniture SA, Marion

OZ Design Furniture SA, Marion

4.6 from 121 reviews · View Statistics
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Reviews

4.3
18 reviews
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Sallyh
Sallyh
  • 2 reviews

Damaged Goods

published

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with OZ Design Furniture

Kirkd
KirkdMetropolitan Adelaide, SA

Love our new furniture

published

Great range of quality furniture. Staff were helpful and knowledgeable, store layout made it easy to compare and choose between different styles with its open plan layout.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion S.A
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Review collected in partnership with OZ Design Furniture

Brentonp
BrentonpMetropolitan Adelaide, SA

Marion store Adelaide

published

Very informative staff who were extremely helpful with a great knowledge of product and availability. Product type and variants were wide and well presented. Also available quickly. Unlike the opposition which held no stock on hand and then charged a rediculous amount for delivery. (Nick Scali)!!!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion South Australia
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Review collected in partnership with OZ Design Furniture

Robertf
RobertfMetropolitan Adelaide, SA
  • 3 reviews

fantastic pieces of furniture

published

Storeroom sales people were great, quality of products were very good.
Delivery was seamless.
Could not give 5 stars as one piece of furniture had the wrong legs on it and we are now awaiting the replacement legs.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationmarion SA
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Review collected in partnership with OZ Design Furniture

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Nice, but different to what I saw in showroom

published

I bought the Lennon entertainment unit. The timber is quite plain compared to the display unit which had a beautiful dark grain running through it. The unit I received almost looks like a different timber (comparison photo attached) so I’m a little disappointed but I understand the natural variation in timber and it’s still a nice unit overall. Price reasonable. Very long wait time due to COVID-19 but communication was good about this. Delivery arrived when specified and unit came fully assembled. I’ve had mixed customer service in the store in the past but the person who organised this unit was very friendly and helpful. The store has lots of options and is set up well.

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Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA
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Review collected in partnership with OZ Design Furniture

Very unhappy
Very unhappy
  • 2 reviews

DO NOT BUY FURNITURE FROM HERE - terrible service and quality

published

Furniture took twice as long as expected to arrive. No communication. Premium Delivery service was terrible - a waste of $140. Furniture was not what we ordered. Lodged a convoluted complaint process to request return and refund. Given 48 hour timeframe for response. Still no reply eight days later despite following up twice. The only positive in dealing with this company was the in Store service. Once they had our money every aspect of the service was shocking. They have retained over $5,000 of our money for 4 months now and still no acceptable furniture, no money to purchase elsewhere. So disappointed. Will only shop online from now on.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA
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OZ Design Furniture SA, Marion

Details

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Release dateApr 2019
Compare all 42 OZ Design Furniture
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