poor and pathetic service
when it comes to service ,I guess poor and even pathetic is what I should describe for OZ furniture - Marion Store
I almost took all my home furniture from you Marion store in Adelaide .
Initially as promised my Lennon Dinning Table arrived couple of month late ( not weeks months)
When it was deliver the top was damaged and it took them another 4 months to get this replaced
Now being replaced - not only the initial problems remains - top with cracks - we have a new manufacturing error - Dinning chairs and Dinning table stands do not match ( ...
- SA, Marion
I bought a couch from OZ Design at Marion and I was told it would take no longer than 4 weeks to be delivered "but more likely only 2 or 3 weeks", in reality it took almost 12 weeks to arrive. It would've been longer if I hadn't rung to check after 5 or 6 weeks as it was only through my follow up the store discovered that they hadn't actually sent the order through to the manufacturer, Again I was assured that it should be delivered within 2 or 3 weeks as they'd put it through as an urgent order however a further 6 weeks passed before it was de...livered. The "Guardsman" fabric protection I paid $150 for turned out to be a do it yourself process, when I enquired as to why the process wasn't done in the factory as had been the case for every other couch I've ever bought I was told that what I was really paying for wasn't fabric protection so much as it was some sort of insurance product. This was never explained to me when I bought the product and there is no documentation supplied as to what I'm covered for with this "insurance". The Guardsman package I received came with a single spray can of some sort of scotchguard product and this was barely enough to give the couch one light spray and certainly not enough for the 2 applications called for on the can. My whole experience with this store has been very disappointing, processes to ensure that orders are properly processed are clearly non existent or at best amateurish and certain practices like the DIY fabric protection/insurance are bordering on deceptive. I'll never shop at OZ Design again and have told all my family and friends of my experience.
Review collected in partnership with OZ Design Furniture
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas|
|Release date||Apr 2019|
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