We purchased a Nebula Dining table and paid $1800.00. Unfortunately it stains and there is nothing you can do about it other than sand it down. There is suppose to be a coating on the table which I assume would prevent this but there is no coating at all. If you drop any food on it it stains straight away before you can get a cloth to it, its awful. We have been advised by the customer services team that this is our fault and we should be using a table cloth and place mats, which is crazy, who uses table cloths in this day and age. We brought a...

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

Furniture took twice as long as expected to arrive. No communication. Premium Delivery service was terrible - a waste of $140. Furniture was not what we ordered. Lodged a convoluted complaint process to request return and refund. Given 48 hour timeframe for response. Still no reply eight days later despite following up twice. The only positive in dealing with this company was the in Store service. Once they had our money every aspect of the service was shocking. They have retained over $5,000 of our money for 4 months now and still no acceptable furniture, no money to purchase elsewhere. So disappointed. Will only shop online from now on.

I bought a couch from OZ Design at Marion and I was told it would take no longer than 4 weeks to be delivered "but more likely only 2 or 3 weeks", in reality it took almost 12 weeks to arrive. It would've been longer if I hadn't rung to check after 5 or 6 weeks as it was only through my follow up the store discovered that they hadn't actually sent the order through to the manufacturer, Again I was assured that it should be delivered within 2 or 3 weeks as they'd put it through as an urgent order however a further 6 weeks passed before it was de...