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OZ Design Furniture SA
4.5 from 212 reviews · View Statistics
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Reviews

  • Product Quality
    3.9 (12)
  • Return Claim MadeYes · No (12)
  • Warranty Claim MadeYes (0) · No (12)
  • Product Appearance As advertised (6) · Not as advertised (2)
  • Customer Service
    3.5 (12)
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Reviewer Photos & Videos

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Lisa
LisaMetropolitan Adelaide, SA

Kate Sofa

published

Looks great in my home, unfortunately not so comfy as my old sofa. Legs on sofa not a good fit, too loose.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion, South Australia
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Review collected in partnership with OZ Design Furniture

Customer service not great

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
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Review collected in partnership with OZ Design Furniture

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Sarah H
Sarah HMetropolitan Adelaide, SA
  • 2 reviews

Stylish and affordable furniture

published

Great selection of furniture and lovely styling of products in showroom. Good quality furniture and helpful staff. Assembly of bar stools and dining chairs was far more time consuming than expected.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion, SA
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Review collected in partnership with OZ Design Furniture

Neil
NeilMetropolitan Adelaide, SA
  • 3 reviews

You need to be very, very patient.

published

No problem with the store or the staff. Very friendly and helpful. Ordered 2 two seater sofas and a chair, in July. Was told that the sofas were in stock, but we would have to wait 12 weeks for the chair. We were going to wait and get everything at once but after being asked if we wanted the sofas we accepted. Only one arrived. Made a call and was told there had been a stuff up. Waited another four weeks for the second sofa. Also got another call saying the chair would be further delayed to mid December. July to December to get a new suite, in other words, don't buy sofas from Oz Design unless you are very, very patient.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
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Review collected in partnership with OZ Design Furniture

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Heatherj
HeatherjMetropolitan Adelaide, SA

Waited too long

published

purchased a coffee table early June, sales assistant in store was lovely, but wasn't told there wasn't any in stock. was told it would take til late august to arrive while I was paying deposit over the phone, not prior to purchase didnt arrive until October but wasn't told it had been delayed longer until I made the phone call early September asking how far away it was.

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

Nice, but different to what I saw in showroom

published

I bought the Lennon entertainment unit. The timber is quite plain compared to the display unit which had a beautiful dark grain running through it. The unit I received almost looks like a different timber (comparison photo attached) so I’m a little disappointed but I understand the natural variation in timber and it’s still a nice unit overall. Price reasonable. Very long wait time due to COVID-19 but communication was good about this. Delivery arrived when specified and unit came fully assembled. I’ve had mixed customer service in the store in the past but the person who organised this unit was very friendly and helpful. The store has lots of options and is set up well.

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Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA
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Review collected in partnership with OZ Design Furniture

Sales lady was great but when I went back to collect the lounge they made me wait over 20m on the phone at the backdoor

published
Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross SA
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Review collected in partnership with OZ Design Furniture

Tiffdoey
TiffdoeyMetropolitan Adelaide, SA

disappointed

published

We were very disappointed when the furniture arrived and we had to put it together as we did not get told this in the store we love the pieces we picked but it took all afternoon to put it together

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeppscross sa
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Review collected in partnership with OZ Design Furniture

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Geoffn
GeoffnMetropolitan Adelaide, SA
  • 2 reviews

Fits the plan for our house.

published

The product was on display and described as damaged, Price reduced, inspected and found could be repaired. Delivered in a more damaged state. Self repaired with some modification and fits the original plan for our house.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

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Beautiful Furniture

published

I love my new bar stools. They are sturdy and comfortable and look great. They arrived at the store before the expected time for me to pick them up. However I got a surprise that they were RTA. I'm sure the Shop Assistant had told me that the stools were already assembled. I couldn't wait to see how they looked in my living room and then there was a delay. Otherwise I'm really satisfied.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

Jennifero
JenniferoMetropolitan Adelaide, SA

good service but product not up to scratch

published

not satisfied with quality not finished off inside drawers also outside is not what i would actual buy if i was sighting actual item also no instructions on assembly could not locate legs that were underneath and out of sight on heavy piece of furniture

Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmarion sa
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Review collected in partnership with OZ Design Furniture

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Sandyw
SandywMetropolitan Adelaide, SA

finlay ETU

published

We choose the above furniture with a console and a tv unit. Unfortunately the tv unit in store was sold and they had to get another one from NSW. We were told that it would be delivered within two weeks by 16th December however we now have to wait until January which made us very disappointed. [name removed] the store manager has been very helpful but was unable to get our unit delivered within the time frame. Hopefully it will be delivered next week.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross SA
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Review collected in partnership with OZ Design Furniture

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OZ Design Furniture SA

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and Sofas
Release dateApr 2019Sept 2019
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