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OZ Design Furniture SA
4.5 from 211 reviews · View Statistics
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Amit
Amit Metropolitan Adelaide, SA

poor and pathetic service

published
Product Quality
1/5
Customer Service
1/5
Sam
SamMetropolitan Adelaide, SA

Nebula Dining Table - Dont Buy One

published
Product Quality
1/5
Incentivised Review No

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Emilyh
EmilyhMetropolitan Adelaide, SA

Poor quality at huge expense

published
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Product Quality
1/5
Customer Service
1/5
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Damaged Goods

published

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

Product Quality
1/5
Customer Service
3/5
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Review collected in partnership with OZ Design Furniture

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Anna74
Anna74Metropolitan Adelaide, SA
  • 2 reviews

Avoid and shop elsewhere.

published

I bought many items for my new apartment in May. Stitching is coming undone on my hardly used lounge suite, the console table is cracking and the hardly used rattan seat dining chairs are losing the black colour revealing yellow underneath. OzDesign will replace the lounge cover and nothing else. Please shop elsewhere.

Product Quality
1/5
Customer Service
1/5
Serafinam
SerafinamMetropolitan Adelaide, SA

Terrible service!

published

I brought a lounge from them, due to covid, it wasn’t due to be finished anytime soon. The manufacturer gave my deposit back, but oz design refused to refund it. I was made to spend the $700 in there store on things I was no I love not wanting due to having a ‘store credit’. I will definitely not recommend them to anyone! Also will be telling many of my friends who are buying furniture to stay away from the money hungry place!

Product Quality
1/5
Customer Service
1/5
Very unhappy
Very unhappy
  • 2 reviews

DO NOT BUY FURNITURE FROM HERE - terrible service and quality

published

Furniture took twice as long as expected to arrive. No communication. Premium Delivery service was terrible - a waste of $140. Furniture was not what we ordered. Lodged a convoluted complaint process to request return and refund. Given 48 hour timeframe for response. Still no reply eight days later despite following up twice. The only positive in dealing with this company was the in Store service. Once they had our money every aspect of the service was shocking. They have retained over $5,000 of our money for 4 months now and still no acceptable furniture, no money to purchase elsewhere. So disappointed. Will only shop online from now on.

Product Quality
1/5
Customer Service
1/5
Paulr
PaulrMetropolitan Adelaide, SA

Never Again

published
Product Quality
4/5
Customer Service
2/5
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OZ Design Furniture SA

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and Sofas
Release dateApr 2019Sept 2019
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