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OZ Design Furniture VIC, Richmond

OZ Design Furniture VIC, Richmond

4.4 from 54 reviews · View Statistics

Reviews

4.4

54 reviews
  • Product Quality
    4.5 (31)
  • Return Claim MadeYes (0) · No (33)
  • Warranty Claim MadeYes (2) · No (31)
  • Product Appearance As advertised (16) · Not as advertised (9)
  • Customer Service
    4.7 (32)
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Williamw

WilliamwGreater Melbourne (Metropolitan), VIC

Useful and stylish with great price

published

The store location is easy to reach, they have wild of products and we find the one we really like with good price tag, also we didn't need to assemble our furniture by ourself.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Amazingly comfortable couch

published

Staff at the Richmond store were amazing and helpful.... the store it self had plenty of comfortable choices. We were lucky enough to have our order in stock and had it within the week.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationRichmond Victoria
See all answers

Review collected in partnership with OZ Design Furniture

Love my new furniture

published

Very satisfied with product. I did not assemble myself. I went to store for specific product so didn’t look at too many other things

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

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Kathy

Kathy Greater Melbourne (Inner), VIC

Alison is helpful and professional

published

Shop location is preferable.
Furniture items are variety and professional services.

enhancing product quality little bit more will be better..( for example: seater is little bit soft. There is sound from slingshots )

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Great service

published

The salesperson was very helpful. We tried a lot of different chairs and nothing was too much trouble. Our chairs arrived exactly when expected.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

Kimk

KimkGreater Melbourne (Metropolitan), VIC

Love my new couch

published

I knew what couch I wanted when I entered the store, and the sales woman was incredibly helpful and informative. It was delivered at an earlier date than I'd expected, communication was excellent, and I can't be happier. It was easy to assemble, although I did need to readjust the brackets used to connect the chaise to the lounge seats. It's comfy, excellent quality, and looks great. Love it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond Vic
See all answers

Review collected in partnership with OZ Design Furniture

Georgeb

GeorgebGreater Melbourne (Inner), VIC

Top product and service

published

Furniture was displayed in an appropriate fashion that Mae selection easy. Staff we’re extremely personable and polite to my us

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond Vic
See all answers

Review collected in partnership with OZ Design Furniture

Claudia

ClaudiaGreater Melbourne (Inner), VIC

Lovely piece of furniture, great shopping experience

published

Loving our new bookshelf! Staff were helpful and friendly. Had to wait to get this, but that was explained up front. Staff were accommodating with pick-up delays due to covid. Great overall experience, highly recommended place to shop!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

My dining room chairs!

published

The store was easy to navigate and I found what I was after. The service and follow up was very professional. Unfortunately, my first choice of fabrics was discontinued by the suggested alternatives were excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond Vic
See all answers

Review collected in partnership with OZ Design Furniture

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Holly

HollyVictoria

  • 2 reviews

Issue resolved stress free

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationRichmond, VIC
See all answers

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Nozza67

Nozza67Greater Melbourne (Inner), VIC

Love the sofa, not the colour we ordered but we didn't return because the colour still suits our living room

published

We ordered a different colour to the one we got. We decided not to return it because the blue still suited our living room. The middle leg won't screw in so can you arrange for someone to call us to rectify? Naomi Byrne 0410414217

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

NiaS

NiaSGreater Melbourne (Inner), VIC

Fabulous service

published

I purchased a custom made ottoman- the customer service person was patient and helpful when selecting a fabric, information on care and delivery times. Would highly recommend a trip to this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

Great service

published

Great service in store was much appreciated and the delivery service two days later was fantastic, on time and great service at a reasonable price. Would recommend Ozdesign to friends.

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Good in general but with some faulty products

published

I have always favored OZ design and in particular their Made-in-Australia lines even though they delivered the wrong product 10 years ago. This time, their service at the store was excellent, delivery was made earlier than I expected. Regarding their products, the dining table and chairs look nice while the buffet is not as good. One of the shelves was not in the right position and it turned out that it is too tight to fit. I had to press very hard and unfortunately left some scratches and chips on the paint. What a pity!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Gaye F.

Gaye F.Greater Melbourne (Metropolitan), VIC

Couldn’t be bothered getting off their stools behind desk

published

Eventually, yelled out ‘’can I help you?’ More interested in his computer screen. Shame!
I had done a lot of research as a genuine buyer and wanted better customer service after the effort of driving through heavy traffic.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
Furniture Shops

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Love our new table and chairs

published

We love our new table and chairs. One thing I would recommend is better customer service. We purchased our dining table and 6 chairs full price totalling almost 3 thousand dollars and enquired on whether it was possible to get any sort of discount or incentive with this large purchase and were blatantly told no. For this reason I would probably look elsewhere for future purchases.

  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationRichmond
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Review collected in partnership with OZ Design Furniture

Abe S.

Abe S.Greater Melbourne (Metropolitan), VIC

Great customer service, we changed our mind about 8 times and they were able to accommodate the changes.

published

Very satisfied with the product and the customer service we received with this store and also while calling in to the customer service line.

I would wholeheartedly recommend this store to others for their extensive range of products and exceptional customer service without hidden restocking fees and charges.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond VIC
See all answers

Review collected in partnership with OZ Design Furniture

Very good service during difficult times.

published

Went in looking for a couple of specific items and was given excellent service and advice by Sam. Entertainment unit and dining room console table now admired features in my St Kilda apartment.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond. See above ...
See all answers

Review collected in partnership with OZ Design Furniture

Excellent Customer Service

published

Friendly staff! Assisted me to find the right furniture of my taste and helped with the delivery appropriately. Even during the pandemic situation, the response from the team was fantastic!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond, Vic
See all answers

Review collected in partnership with OZ Design Furniture

My first ever new couch! Loving it!

published

I knew what I wanted when I entered the store and was directed to a couch that fitted my dimensions and style preferences.
I tried sitting on it, went away and thought about it. Then purchased it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationRichmond
See all answers

Review collected in partnership with OZ Design Furniture

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Details

Compare all 38 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 38 OZ Design Furniture

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