??!
1 photo
OZ Design Furniture

OZ Design Furniture Questions & Answers

Online store, Physical store
4.4 from 2,020 reviews

7 questions from our users

teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers

D T.

D T.asked

With mall 3draws table

No answers

anita

anitaasked

Would like to purchase the Byron dining chair in rattan black ? Haven't been able to find a store close to see or sit on the chair. Has anyone purchased this chair ? Quality and comfort ? thanks

No answers

Helen

Helenasked

Does the porto range match the sari clear lacquer leaning shelf (in colour)?

1 answer
OZ Design Furniture
OZ Design F.OZ Design Furniture

Hi Helen,

Thank you for your enquiry. The Porto and Sari ranges are both available in Clear lacquer options, which are both produced from Mangowood. They will both have the beautiful natural features of the timber visible due to the clear lacquer finish. We hope this information helps!

Best Wishes,
Michelle
OZ Design Furniture


kathy

kathyasked

How much did you all pay for delivery? mine cost 165.00 from Melbourne to Ballarat flat packed out door setting this is a dam rip off

2 answers
Jules
Jules

Delivery cost $100. I certainly won't be buying anything from OzDesign again.

Fired Up
Fired Up

So you agreed to delivery cost at purchase time and now complain afterwards ?!
Was there an option to use your own courier?


Hayley

Hayleyasked

Has any had problems with Oz Designs Fraser modular lounge suite?

5 answers
Kjay
Kjay

Everything is a problem with their furniture. If you've not purchased The modular lounge suite yet, then don't. Ours is so cheap and poorly made. You sit on it and it leaves a dip in the seat. I swear they use different foam to in the store. save your cash and go elsewhere.

Hayley
Hayley

Kjay - my fraser is 6yrs old. Im taking them to NCAT regarding my issues and their refusal to repair under warranty.
What issues do you have?

Daniel
Daniel

Hayley - Our 4yr old Fraser is in need of repair also due to weak stitching. I was very disappointed to see their reaction. What is your claim about? bongard@gmail.com


Kjay

Kjayasked

Does anyone else find that the quality of the sofas delivered aren't as good as that in the stores?

3 answers
Tresbelle
Tresbelle

Yes I purchased six chairs. As we sat on the 3 days old the legs broke. Loads of emails to consumer care - blaming us for putting pressure on the chairs. in the end I threaten them with consumer affairs and vCat. I have received a full refund. Worth fighting when you right.

Tresbelle
Tresbelle

Yes I purchased six chairs. As we sat on the 3 days old the legs broke. Loads of emails to consumer care - blaming us for putting pressure on the chairs. in the end I threaten them with consumer affairs and vCat. I have received a full refund. Worth fighting when you right.

Louise W
Louise W

I had a similar issue, customer care tried to blame us for my couch breaking- stating 'misuse'. I am unaware that there is an incorrect way to sit on a couch, especially I have seen staff in the stores sit on the arms, which apparently is misusing the product according to head office.
Multiple months of emails back and forth without resolution. In the end threatening VCAT and consumer affairs saw me get a voucher. I would have preferred a full refund as I'm not sure about the quality of the products provided.


Get an answer from our members and OZ Design Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.