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OZ Design Furniture
4.4 from 3,544 reviews · View Statistics

Reviews

  • Product Quality
    3.5 (45)
  • Return Claim MadeYes (20) · No (21)
  • Warranty Claim MadeYes (47) · No
  • Product Appearance As advertised (24) · Not as advertised (13)
  • Shipping
    3.7 (3)
  • Customer Service
    4.0 (35)
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Xinchu Zhao

Xinchu ZhaoSouthwest, VIC

  • 3 reviews
  • 1 like

Good custom care

published

The Porto series furniture is really good. And the custom care is quite professional and prompt. Would come back for more.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationGeelong

Dissatisfied

published
Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeYes
Product AppearanceNot as advertised

Very good

published

Good quality furniture at good prices. Damage to 1 item, full replacement offered. Will buy more furniture again when neede

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPort Macquarie

Review collected in partnership with OZ Design Furniture

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R C

R CGreater Melbourne (Outer), VIC

  • 3 reviews

Very Disappointed with couch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNunawading VIC
rusty07

rusty07

  • 15 reviews
  • 4 likes

Great - second time around

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCaringbah

Review collected in partnership with OZ Design Furniture

Nomes

Nomes

  • 2 reviews
  • 2 likes

Staff were amazing, Product is pathetic

published

Spent over $2000 on a chaise and 8 months later it’s covered in pilling and indents in the chaise cushions, it’s like sitting in a hole.
Oz design said buy a pillar, l may have if it wasn’t the whole couch that looked trashed. Looks like my Nana’s old jumper. Not to mention the poor structual quality of the seat cushions and l can advise it’s not from over use, it’s not used every day. Disappointing product, waste of money, fantastic furniture would have held up better not to mention being brushed off by Oz design office when l rang to advise.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationEssendon were great. It the product!
Lizjules

LizjulesSydney, NSW

  • 5 reviews
  • 1 like

Great furniture you can't find anywhere else!

published

Great range in store. Excellent friendly service. Value prices and high quality furniture!
We were able to buy some items off the floor and others were supplied promptly from the warehouse or import order.
One item was faulty but this was resolved professionally to our complete satisfaction.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCastle Hill Showroom

Review collected in partnership with OZ Design Furniture

RosaB

RosaB

  • 2 reviews
  • 1 like

Dixon Side Table Nest

published

Wide range of products from Australian & Overseas manufacturers. Pleased with quality . Disappointed these arrived damaged . Replacement dealt with in a professional and friendly manner.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationFortitude Valley , Brisbane Qld

Review collected in partnership with OZ Design Furniture

Average quality

published

We ordered 6 dining chairs and three do not sit flat to the ground; they rock. We are in the process of arranging replacements but that is proving to be a challenge task. We are also waiting on a sideboard, hopefully that is better quality. Very disappointing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGepps Cross

Review collected in partnership with OZ Design Furniture

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Jasmine A.

Jasmine A.Sydney, NSW

Brilliant Service

published

The Oz Design customer team are professional and easy to deal with. Any concerns are quickly sorted and the team have a lovely friendly style that is service focused. Thank you

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

Matt M

Matt MSydney, NSW

Genuine help and assistance

published

Justine and shadia handled my support request. Generally when dealing with other companies issues either never get solved or response is slow.

These ladies resolved the issue within 2 days and went above and beyond to over deliver on service expectations. Thank you.

Another note. The delivery drivers we extra helpful, not the most straight forward delivery drop, they too got the job done.

Overall, I feel this team has really worked on customer satisfaction and appreciate the honest support. Because of this I have been a return customer and always will be.

Thanks you again!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

The bench seat we were looking for

published

Happy to find this online - we had been looking for a while in stores but unable to get exactly what we wanted. The end product was exactly as displayed online.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

Customer service is good

published

We had an issue with our product and Nadia represent for the team very well, she looks after our case from the beginning and follow up until the process is finished even though it was a delay from Covid but she always is there to answer our questions.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

downsizing

published

Easy purchase of my new Portsea sideboard which is perfect for my quest to reduce pieces towards our retirement. Customer service was excellent and delivery was quicker than quoted so now am one very happy customer

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationHelensvale

Review collected in partnership with OZ Design Furniture

amir ali E.

amir ali E.Sydney, NSW

Awesome Customer Care team

published

There was an issue with the dinning chairs we bought from the store. The customer care team was extremely helpful and organised the replacement as quickly as possible. The whole experience was very smooth and straightforward. They quickly replied our emails and showed genuine care and understanding of the situation. Delivery service was also very good and professional. Everything was arranged in advance and executed on time with no stress.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAuburn, NSW

Review collected in partnership with OZ Design Furniture

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Excellent customer service.

published

Overall exceptional service from the sales staff. When we have had a minor problem with the portraits that were delivered the assigned case manager went above and beyond her normal duty to respond to our needs, and this was highly appreciated. Thank you again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Review collected in partnership with OZ Design Furniture

SonjaS

SonjaSSydney, NSW

Thank you Nadia for all your help throughout the process of our lounge repairs and missing cushions .

published

Nadia was extremely Professional, always kept us updated on the Sofa repairs that where covered under Warranty arranged a loan sofa, when our seat cushions where not returned with the Sofa and we where advised that they where misplaced Nadia went above & beyond to make sure these seat cushions where replaced with new ones ASAP I cannot thank Nadia enough for her care and efficiency through out the entire process Thank you Nadia

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

ElinH

ElinHSydney, NSW

Great customer service from Nadia

published

I recently bought 4 dining chairs from OZ Design Auburn, the colour of the chairs appeared to be different from what I ordered. Nadia from the customer case team handled my case professionally and with great customer centric attitude!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

NiaS

NiaSGreater Melbourne (Inner), VIC

Fabulous service

published

I purchased a custom made ottoman- the customer service person was patient and helpful when selecting a fabric, information on care and delivery times. Would highly recommend a trip to this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationRichmond

Review collected in partnership with OZ Design Furniture

TonyS

TonySSydney, NSW

Great service and after sales support

published

Had a good experience in store purchases several products. A buffet was delivered and soon after I notice some damage to the panel. The after sales support team were great that provided clear instructions of the process and what was needed and within days an outcome was achieved and replacement product was delivered . Very impressed.
Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAuburn

Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

Get an answer from our members and OZ Design Furniture representatives

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(74)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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