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OZ Design Furniture
4.4 from 3,544 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (2,566)
  • Return Claim MadeYes · No (2,716)
  • Warranty Claim MadeYes (21) · No (2,680)
  • Product Appearance As advertised (1,669) · Not as advertised (323)
  • Shipping
    4.4 (170)
  • Customer Service
    4.7 (2,151)
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Xinchu Zhao

Xinchu ZhaoSouthwest, VIC

  • 3 reviews
  • 1 like

Good custom care

published

The Porto series furniture is really good. And the custom care is quite professional and prompt. Would come back for more.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationGeelong
Malcomw

MalcomwSydney, NSW

Excellent customer service

published

In November 2020, I went into the Moore Park Oz Design store to buy furniture for my new apartment.

Didn't have a clue what I was doing.

Staff were helpful and nice notwithstanding my hours of indecision.

Made the purchase and paid but a few weeks later a number of items were to be delivered several weeks beyond the 8 to 10 week estimated wait because of covid international supply problems.

I asked for a refund for the late coming items because I really needed furniture. Again, service was excellent and quick.

Trustworthy and recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park

Review collected in partnership with OZ Design Furniture

Fionar

FionarHunter Region, NSW

Great service and large range of really beautiful hard wood furniture

published

I really liked the in store experience. Staff were down to earth and very helpful. The styles to choose from was great and we found the furniture that we all really love!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara NSW
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shokel1975

shokel1975Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Have not received item

published

Despite being told item was to be dispatched, we have still not received our order. This was meant to be a Christmas present

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

Nicole

NicoleSydney, NSW

Looks fantastic

published

The store was very easy to navigate and see things clearly on display. The setup of items gave great ideas when thinking how it would look at home. The range of products was great as always. Very satisfied with my purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah

Review collected in partnership with OZ Design Furniture

Capricorn25

Capricorn25Mid North Coast, NSW

  • 5 reviews

Great staff, Great store.

published

Love our new dining table. Love the store in Coffs Harbour. Very inspirational and fabulous furniture. And very pleasant, helpful staff.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCoffs Harbour

Review collected in partnership with OZ Design Furniture

Delivered more or less as promised

published

Delivery a little delayed relative to initial timetable, no doubt Covid related....blah.....blah....blah....blah to make up 20 words...seventeen words apparently so blah....blah....blah some more

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington

Review collected in partnership with OZ Design Furniture

Meganf

MeganfHunter Region, NSW

The bar stools I purchased look amazing

published

* The store at Rutherford was easy to navigate, I zoomed in on what i was looking for straight away.
* The selection was better than other stores I'd visited.
* The Product is wonderful, everyone comments on have comfortable the stools are.
* I did assemble the bar stools by myself and I found the experience easy and stress free.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford NSW

Review collected in partnership with OZ Design Furniture

The 120cm round mango tree wooden table is just perfect for my new apartment.

published

It has beautiful colour and quite light than composite plate. I can feel the difference when touching the surface. It is real wood!
The product is smoothly arranged to pick up from store. It is convenient and saves $99 deliver fee, lol.

Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

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Good service during a very difficult period with Covid

published

Store extremely pleasant atmosphere to shop within. Products were interesting and different to other outlets. To date we are very happy with the quality. We received the chairs only about 2 weeks later than expected and that was because of the Covid scare in the Belrose area (Northern Beaches) and Christmas break.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW

Review collected in partnership with OZ Design Furniture

Anne Still

Anne StillPeel, WA

  • 3 reviews

The unit was just what I needed

published

Very happy with service in the store and also the quick delivery. Unit is exactly what I needed and happy with the quality. It was a bit more than I wanted to spend but could'nt find anything else for less.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMaroochydoore

Review collected in partnership with OZ Design Furniture

Michelle C.

Michelle C.Southwest, VIC

Beautiful Australian made dining table.

published

Staff were very helpful. The Abbey dining table is excellent quality, Australian made and looks magnificent. The chairs are solid and comfortable. The delivery men were a pleasure to deal with. Overall a pleasant shopping experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGeelong, Victoria

Review collected in partnership with OZ Design Furniture

I love the cane wall decorations I got from Oz Design Furniture.

published

It was quite easy to navigate the store and the staff were helpful in explaining how the various wall decorations could be combined.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith, NSW

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Kimk

KimkGreater Melbourne (Metropolitan), VIC

Love my new couch

published

I knew what couch I wanted when I entered the store, and the sales woman was incredibly helpful and informative. It was delivered at an earlier date than I'd expected, communication was excellent, and I can't be happier. It was easy to assemble, although I did need to readjust the brackets used to connect the chaise to the lounge seats. It's comfy, excellent quality, and looks great. Love it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond Vic

Review collected in partnership with OZ Design Furniture

Traceym

TraceymGreater Melbourne (Metropolitan), VIC

Good, quick service

published

Found the coffee table I had been looking for, in stock and easy pick up at rear of store. Did have to assemble myself which was easy enough to do but actually didn’t realise this until I went out back to pick it up. Sales person didn’t mention it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationEssendon

Review collected in partnership with OZ Design Furniture

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Peter

PeterHunter Region, NSW

Fantastic customer service, customer focus, and shop experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford, NSW

Review collected in partnership with OZ Design Furniture

Perfect dining table and chairs

published

Easy to look around store.
Was satisfied with range of dining options.
Very happy with staff assistance and patience. Very friendly and nothing too hard to mix and match chairs with table. Positive experience.
Thank you. :-)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross

Review collected in partnership with OZ Design Furniture

Annet

AnnetSydney, NSW

This is exactly what I was looking for.

published

Found the product I wanted easily when I walked in the store and it was exactly what I wanted. However I was on holidays at the time, so when I returned home I contacted my local Oz Design Store. The staff were extremely helpful and friendly and within a day the item was ready to be picked up. The quality is perfect. The only assembly was attaching the legs and it was easy to do.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCampbelltown NSW

Review collected in partnership with OZ Design Furniture

Good furniture

published

Good furniture at a reasonable price. Packaged securely and easy to assemble. Arranging the delivery was a quick and easy process. Communication during delivery could be improved. Had to arrange another delivery date because they were not able to deliver at time that was initially confirmed for.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

Sara

SaraSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Well, well, well.

published

Bought a nest of tables that were on sale. The second table was missing so had to order them in. Went 3 times to pick up and finally got the tables on the 3rd time. Very surprised when they were round and not square!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationWest Gosford

Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

Get an answer from our members and OZ Design Furniture representatives

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(74)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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