Reviewer Photos & Videos
- VIC, Geelong
Great shopping experience
Great friendly service, clean store with good lighting. A nice variety of products. I would recommend this store to my friends.
- Online store
Easy to use and great product layout
When in store a nice easy flow and layout to view all items on sale
Loved the range and style
Absolutely love the chairs we bought, excellent quality
Love my chairs
Easy to navigate store. Looking for a print for the wall and saw the chairs which we are very happy with. We did not have to assemble the dining chairs
- VIC, Nunawading
very happy with product
- It was easy to get around the store and find the furniture we wanted.
- Good range of the type of furniture we wanted, in various wooden tones and flexibility of choosing different accessories to go with it.
- Quality of the Australian wood was excellent, but we were misled into thinking the product was made in Australia; however when we saw the label after it was delivered, saying it was made in China - we were very disappointed, as we were looking for an Australian product
- No assembly was necessary
- QLD, Maroochydore
Very happy with our purchase
Happy with our purchase. Staff were friendly and helpful and professional. Table suits our space perfectly and looks great. Thanks
Everyone at the Marion store went out of their way to assist me. Great team!
Store easy and clean and tidy. Easy to move around the store
Product range is great
Quality is amazing
Haven’t done it yet
- NSW, Coffs Harbour
What a fantastic experience.
Gayanne and Halena are just fantastic Also the other girls at Coffs are very friendly. Will definitely be coming back.
The reviewer stated that an incentive was offered for this review
- NSW, Caringbah
Great range of options in store. Could have bought a lot more. Staff were excellent when trying to decide what would work best in our tricky space and outstanding follow up when delivery became available during lockdown. Would definitely visit first up when looking to purchasing again.
- QLD, Jindalee
We love our pictures
We knew immediately we wanted the pictures on display. Helen placed our order which took (as advised) approximately 5 weeks to arrive. Communication was excellent and the product well packaged.
- VIC, Geelong
Perfect on trend storage solution
Love this cabinet. Beautiful design & quality. It does exactly what we purchased it for: A hidden charging station for all our family tech devices.
- NSW, Wollongong
We love our new dining table & chairs. Also our coffee & side tables.
Very satisfied in all aspects. Our order was also delivered earlier than expected. Which was very pleasing especially during a pandemic.
- VIC, Narre Warren
Lovely furniture and delightful staff.
Alison in the store was absolutely amazing. Friendly, not pushy, very helpful and this made the purchase of 8 dinning chairs a happy experience. There were so many items I liked in the store but the chairs I purchased I knew the moment I tried them out, were what I was looking for. I will now always think of Alison and what a pleasure it was to buy these chairs that my friends and family will enjoy when visiting me.
A very comfortable chair for elderly who need back support. Perhaps a small /footstool with it would be good. Good images on line store. Adaptable and friendly pick up arrangements due to Covid restrictions. Easy assemblage. Thank you kindly.
- QLD, Jindalee
The store is ok, the staff ok, but the product that we purchased was really awkward to build and we were unaware that we would have to pay for delivery. The chair "Turner Reclining Chair' build instructions are confusing, small and without enough clarity. It took at least 2 hours for a product that cost $800. Never Again!
- NSW, Rutherford
Damaged unit, manager not interested
The unit I purchased was delivered and arrived with a 2cm sq chipped off the veneer. I contacted the store immediately and spoke to a lady that needed to speak to her manager. A manager that couldn’t be bothered to discuss it with me. The manager left it up to the poor lady in the store to deal with me. The reason I couldn’t do anything “floor stock”, which I didn’t notice had a piece missing because it was surrounded with furniture covering that area when on display in store. I assumed it was done during delivery. Now I have to go through a re...pair process on a new item. My only option was to return it for store credit. This would have meant I lose out on the delivery fee as well as needing to get it back to the store, another delivery fee, then choose something else that in store, I didn’t like much else in the store. You may as well sent me a reply via email, the lady that called obviously had her hands tied, she was just able to parrot what she had been told by others to tell me. Lesson learned.
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Hey l paid up front for anew lounge and it was delivered with stains. I need to return it as l paid for one without stains.
Get an answer from our members and OZ Design Furniture representatives
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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