Purchased 6 Trilogy chairs online after viewing chairs in store. Waited 6 months for delivery to receive the chairs covered in defects and damage. We requested a refund which was refused and are now stuck with dealing with this company to find an alternate product of which we do not want as the quality is a joke.

Terrible customer service. Ordered alot of furniture for a display home. Furniture pieces chosen on delivery dates.
No update from store. I called to follow up on delivery to be told it wouldn't be delivered on time. Had to purchase elsewhere given we had a deadlind.
Oz Design is Only offering credit note. Absolutely terrible service. Will not be purchasing again.

Thank you for your prompt and professional service when we needed to return our coffee table because of a fault. Second table was perfect. Thank you Nadia from Northland.

Great range in store. Excellent friendly service. Value prices and high quality furniture!
We were able to buy some items off the floor and others were supplied promptly from the warehouse or import order.
One item was faulty but this was resolved professionally to our complete satisfaction.

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

I bought many items for my new apartment in May. Stitching is coming undone on my hardly used lounge suite, the console table is cracking and the hardly used rattan seat dining chairs are losing the black colour revealing yellow underneath. OzDesign will replace the lounge cover and nothing else. Please shop elsewhere.

Ordered 8 cushions online, had hoped to return two. After no response to email, went in store who informed me to ring customer care who then emailed 24 hours later to say no returns/exchanged for change of mind, what a waste of my time! Staff were rude and unwilling to help. Really disappointing as I had loved OzDesigns products previously, however now won’t order again.

Ordered items online in lockdown early Oct, stated on website to be delivered in 2 weeks. End of November just told they will be delivered in January. Can't offer refund and if cancelled 30% charge. Email customer service rude. Will not shop here ever again.

The customer care team were very professional and prompt in organising a replacement / refund for a faulty product. Thank you.

Great help in deciding furniture choice. Had a problem with assembly of cupboard. Contacted owner who immediately put a plan in action & resolved problem to our satisfaction. Very satisfied & will continue to shop there.

I purchased a beautiful dining table online.

First night having dinner there was a stain left that I simply cannot remove. The table doesn’t appear to have been sealed correctly or possibly even at all. It’s extremely porous.

They are suggesting a use a tablecloth and refuse to offer a refund for a terrible product. Im having to go through fair trading

You would just really expect that after spending $1000 dollars on a table it would last for a good long while. It’s a horrible feeling to spend so much on something you think is worth it then have it ruined because it’s not been made well.

Really really disheartened

The customer care line was also incredibly rude and really patronising.

SUPER pleased with the service OZ Design Essendon along with their Warehouse Team gave me through these difficult times! Courtney from their Warehouse organized my exchange of couch so quickly & efficiently, I cannot praise all involved enough for their exceptional service (Including Head Office Staff) 100/10 will buy products from Oz Design again.

The Oz Design customer team are professional and easy to deal with. Any concerns are quickly sorted and the team have a lovely friendly style that is service focused. Thank you

Rude owner...change mind re sofa Only hour since purchase.. refused refund...I did ask credit note 700 dollar of deposit..refused unless I spent same which was 2000. Read reviews before you buy. Very upset customers with many issues of not being able to return evening damaged..no refunds..poor customer service...rude owner....ill never shop here again and will continue to review unless my issue resolved

Justine and shadia handled my support request. Generally when dealing with other companies issues either never get solved or response is slow.

These ladies resolved the issue within 2 days and went above and beyond to over deliver on service expectations. Thank you.

Another note. The delivery drivers we extra helpful, not the most straight forward delivery drop, they too got the job done.

Overall, I feel this team has really worked on customer satisfaction and appreciate the honest support. Because of this I have been a return customer and always will be.

Thanks you again!