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OZ Design Furniture
4.4 from 3,584 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (81)
  • Return Claim MadeYes (94) · No
  • Warranty Claim MadeYes (20) · No (73)
  • Product Appearance As advertised (46) · Not as advertised (32)
  • Shipping
    2.2 (9)
  • Customer Service
    3.6 (65)
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lotsoftravel

lotsoftravelGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Do not take returns

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised

Horrendous quality - no returns, be aware.

published

Purchased 6 Trilogy chairs online after viewing chairs in store. Waited 6 months for delivery to receive the chairs covered in defects and damage. We requested a refund which was refused and are now stuck with dealing with this company to find an alternate product of which we do not want as the quality is a joke.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
R C

R CGreater Melbourne (Outer), VIC

  • 3 reviews

Very Disappointed with couch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNunawading VIC
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rusty07

rusty07

  • 15 reviews
  • 4 likes

Great - second time around

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCaringbah

Review collected in partnership with OZ Design Furniture

Absolutely appauling

published

Terrible customer service. Ordered alot of furniture for a display home. Furniture pieces chosen on delivery dates.
No update from store. I called to follow up on delivery to be told it wouldn't be delivered on time. Had to purchase elsewhere given we had a deadlind.
Oz Design is Only offering credit note. Absolutely terrible service. Will not be purchasing again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMaroochydore

Review collected in partnership with OZ Design Furniture

Brentonm

BrentonmSouth East Queensland, QLD

Good products and friendly staff.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSkygate (Qld)

Review collected in partnership with OZ Design Furniture

Jenny

JennyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service

published

Thank you for your prompt and professional service when we needed to return our coffee table because of a fault. Second table was perfect. Thank you Nadia from Northland.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNorthland

Review collected in partnership with OZ Design Furniture

Lizjules

LizjulesSydney, NSW

  • 5 reviews
  • 1 like

Great furniture you can't find anywhere else!

published

Great range in store. Excellent friendly service. Value prices and high quality furniture!
We were able to buy some items off the floor and others were supplied promptly from the warehouse or import order.
One item was faulty but this was resolved professionally to our complete satisfaction.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCastle Hill Showroom

Review collected in partnership with OZ Design Furniture

neiloa

neiloaSydney, NSW

  • 2 reviews
  • 4 likes

Oz Designs Leather Sofa - Worst Furniture Decision I've Ever Made

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationbelrose
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Damaged Goods

published

My order was significantly delayed due to COVID, which is understandable. When it did arrive and I unpacked it at home the powder coating on the legs was cracked and peeling off in large chunks. It looked as though no primer had been applied. After receiving incorrect email address from Customer service on the phone, I decided to return to the store. The staff in store were fantastic, however there is a limit of $400 a day for returns, which in a furniture store is ridiculous! They called Westpac, however there were no managers in the store authorised to make the increase and so refund could not be processed until the following day. A very disappointing experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

Anna74

Anna74Metropolitan Adelaide, SA

  • 2 reviews

Avoid and shop elsewhere.

published

I bought many items for my new apartment in May. Stitching is coming undone on my hardly used lounge suite, the console table is cracking and the hardly used rattan seat dining chairs are losing the black colour revealing yellow underneath. OzDesign will replace the lounge cover and nothing else. Please shop elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSA
Sarah

SarahSydney, NSW

  • 2 reviews

Beware of ordering online with no returns or exchanges offered

published

Ordered 8 cushions online, had hoped to return two. After no response to email, went in store who informed me to ring customer care who then emailed 24 hours later to say no returns/exchanged for change of mind, what a waste of my time! Staff were rude and unwilling to help. Really disappointing as I had loved OzDesigns products previously, however now won’t order again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
MMM38

MMM38Greater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 8 likes

terrible customer service

published

Ordered items online in lockdown early Oct, stated on website to be delivered in 2 weeks. End of November just told they will be delivered in January. Can't offer refund and if cancelled 30% charge. Email customer service rude. Will not shop here ever again.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
MMM38
MMM38

Just received item 3 - 2/3 items are faulty. This is joke.

Marcus

MarcusGreater Melbourne (Metropolitan), VIC

Quality Customer Service.

published

The customer care team were very professional and prompt in organising a replacement / refund for a faulty product. Thank you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthland

Review collected in partnership with OZ Design Furniture

Nico

NicoMid North Coast, NSW

  • 2 reviews

Great service

published

Great help in deciding furniture choice. Had a problem with assembly of cupboard. Contacted owner who immediately put a plan in action & resolved problem to our satisfaction. Very satisfied & will continue to shop there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationPort Macquarie

Review collected in partnership with OZ Design Furniture

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Sarah Preuss

Sarah PreussSydney, NSW

Product fault and no refund

published

I purchased a beautiful dining table online.

First night having dinner there was a stain left that I simply cannot remove. The table doesn’t appear to have been sealed correctly or possibly even at all. It’s extremely porous.

They are suggesting a use a tablecloth and refuse to offer a refund for a terrible product. Im having to go through fair trading

You would just really expect that after spending $1000 dollars on a table it would last for a good long while. It’s a horrible feeling to spend so much on something you think is worth it then have it ruined because it’s not been made well.

Really really disheartened

The customer care line was also incredibly rude and really patronising.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised

Best Service Ever!

published

SUPER pleased with the service OZ Design Essendon along with their Warehouse Team gave me through these difficult times! Courtney from their Warehouse organized my exchange of couch so quickly & efficiently, I cannot praise all involved enough for their exceptional service (Including Head Office Staff) 100/10 will buy products from Oz Design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationEssendon, VIC

Review collected in partnership with OZ Design Furniture

Jasmine A.

Jasmine A.Sydney, NSW

Brilliant Service

published

The Oz Design customer team are professional and easy to deal with. Any concerns are quickly sorted and the team have a lovely friendly style that is service focused. Thank you

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

Amanda M.

Amanda M.South East Queensland, QLD

Appalling rude customer service

published

Rude owner...change mind re sofa Only hour since purchase.. refused refund...I did ask credit note 700 dollar of deposit..refused unless I spent same which was 2000. Read reviews before you buy. Very upset customers with many issues of not being able to return evening damaged..no refunds..poor customer service...rude owner....ill never shop here again and will continue to review unless my issue resolved

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Matt M

Matt MSydney, NSW

Genuine help and assistance

published

Justine and shadia handled my support request. Generally when dealing with other companies issues either never get solved or response is slow.

These ladies resolved the issue within 2 days and went above and beyond to over deliver on service expectations. Thank you.

Another note. The delivery drivers we extra helpful, not the most straight forward delivery drop, they too got the job done.

Overall, I feel this team has really worked on customer satisfaction and appreciate the honest support. Because of this I have been a return customer and always will be.

Thanks you again!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

Page 1 of 5
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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

Get an answer from our members and OZ Design Furniture representatives

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(74)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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