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OZ Design Furniture

OZ Design Furniture (page 2 of 15)

Online store, Physical store
4.4 from 3,759 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (124)
  • Return Claim MadeYes (38) · No (103)
  • Warranty Claim MadeYes (13) · No (128)
  • Product Appearance As advertised (60) · Not as advertised (52)
  • Shipping
    1.8 (15)
  • Customer Service
    1.4 (96)
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Chris W

Chris WSouth East Queensland, QLD

Colour of furniture unsuitable

published

Whitewash colour unsuitable. Not close to matching coffee table already purchased. Large marks on top look like spill marks. Looks ugly.

Product Quality
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Review collected in partnership with OZ Design Furniture

Would not recommend, lied to our faces

published

Would never buy from them again. They lied about delivery dates as they promised sofa was already on a boat when it wasn’t, it was delivered 6 weeks after contracted date, the store or customer service didn’t care. Delivery didn’t include assembly, it took hours to assemble and was left with so much rubbish! Don’t buy from oz designs buy a plush sofa.

Product Quality
Customer Service
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Sam

SamMetropolitan Adelaide, SA

Nebula Dining Table - Dont Buy One

published
Product Quality
Incentivised ReviewNo
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lotsoftravel

lotsoftravelGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Do not take returns

published
Product Quality
Incentivised ReviewNo
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Marie

MarieGreater Melbourne (Metropolitan), VIC

I’m invisible!!!!

published

After visiting your Northland store earlier today with the intention of purchasing a Dining table & chairs as well as a lounge suite, as I’m building a new home. I was in the store for at least 30-40 minutes, sitting on various lounges and dining chairs & measuring dining tables, NOT ONE sales assistant approached me, in fact they avoided me all together and went straight to couples wondering the store, asking them if they needed help, while ignoring me all together!! I am a single 60 year old lady, with the intention of making a substantial purchase, but found your staff extremely rude! I am appalled that this behavior is happening in 2021.

Customer Service
Incentivised ReviewNo

Horrendous quality - no returns, be aware.

published

Purchased 6 Trilogy chairs online after viewing chairs in store. Waited 6 months for delivery to receive the chairs covered in defects and damage. We requested a refund which was refused and are now stuck with dealing with this company to find an alternate product of which we do not want as the quality is a joke.

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Product Quality
Shipping
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Ella

Ella Sydney, NSW

Honestly if I can give them a 0 I would.

published

We ordered couches in September in given guarantee they will arrive by December. Hence why we proceeded with the order.
We got a call late December to be advised our order has been delayed and we only have 1 set of lounge & the other is delayed until end of January, next thing early February. We were guaranteed a February delivery. Well today it’s get better, late March.
Blaming rails and containers. I myself work in freight & yes there was a delayed but not a 6 months delay.
Do yourself a favour & shop elsewhere.
We got the rest of our stuff from other furniture places due to lack of promises and rude customer service we got from the so called manager.

Product Quality
Incentivised ReviewNo
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shokel1975

shokel1975Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Have not received item

published

Despite being told item was to be dispatched, we have still not received our order. This was meant to be a Christmas present

Product Quality
Shipping
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Review collected in partnership with OZ Design Furniture

Dissatisfied

published
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Purchase only for display - not use

published
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Product Quality
Incentivised ReviewNo
Eileeng

EileengMid North Coast, NSW

Still waiting

published

Much as I would love to give a glowing review of the chairs I have recently purchased, I am so far unable to do so. I am still waiting for them to be delivered.

Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with OZ Design Furniture

Emilyh

EmilyhMetropolitan Adelaide, SA

Poor quality at huge expense

published
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Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

So Frustrating to deal with OzDesign

published

I have to call every time despite call back promises.
One sales person very rude and challenging. Still no goods (25 Dec) after waiting 7 weeks.

Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with OZ Design Furniture

Unhappy Chappy

Unhappy Chappy Illawarra, NSW

Great product... terrible service

published

Product is amazing. Pity about the service. I had to follow up on an ordered piece of furniture. Paid for delivery and was advised the day it was due to be delivered that a delivery date the previous week was listed and they didn’t know when they could get it to me... requested with that I have the piece delivered the day I had arranged as I had taken the day off work. Delivery came at 6:30pm. very disappointed with the customer service

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Review collected in partnership with OZ Design Furniture

Great sofa .. so happy we were able to find a ozzy made one .. but wow the customer service was cxxp at best ..

published

Wanted a ozzy made sofa and was sold one buy a lovely lady on the due date we called to find out where it was and when could expect delivery ... the new lady couldn't be any ruder and if we hadn't already paid for it I would have told them where to stick it

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Review collected in partnership with OZ Design Furniture

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Unsolicited emails

published

Said my email was required for order. Used my email to send me unsolicited "please rate is" on product review. Desk is fine, but one star rating just for this practise.

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Review collected in partnership with OZ Design Furniture

Nomes

Nomes

  • 2 reviews
  • 2 likes

Staff were amazing, Product is pathetic

published

Spent over $2000 on a chaise and 8 months later it’s covered in pilling and indents in the chaise cushions, it’s like sitting in a hole.
Oz design said buy a pillar, l may have if it wasn’t the whole couch that looked trashed. Looks like my Nana’s old jumper. Not to mention the poor structual quality of the seat cushions and l can advise it’s not from over use, it’s not used every day. Disappointing product, waste of money, fantastic furniture would have held up better not to mention being brushed off by Oz design office when l rang to advise.

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Absolutely appauling

published

Terrible customer service. Ordered alot of furniture for a display home. Furniture pieces chosen on delivery dates.
No update from store. I called to follow up on delivery to be told it wouldn't be delivered on time. Had to purchase elsewhere given we had a deadlind.
Oz Design is Only offering credit note. Absolutely terrible service. Will not be purchasing again.

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Review collected in partnership with OZ Design Furniture

Disappointed

Disappointed

  • 3 reviews

Order turned up finally after 5 months - missing screws for legs

published

Waited 5 months for order to arrive only to discover screws for legs missing from box. Do not waste your time with OzDesign - just not worth the hassle...

Product Quality
Incentivised ReviewNo
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Review collected in partnership with OZ Design Furniture

Very bad customer experience

published

The furniture meets our expectations, quite easy to assemble, the product we chose and currently meets our needs.
The staff however was neither friendly nor professional. Communication was poor and the lack of manners was noticeable.

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Review collected in partnership with OZ Design Furniture

Page 2 of 15
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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

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Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(78)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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