??!
1 photo
OZ Design Furniture
4.4 from 3,544 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (51)
  • Return Claim MadeYes (6) · No (49)
  • Warranty Claim MadeYes (5) · No (49)
  • Product Appearance As advertised (27) · Not as advertised (12)
  • Shipping
    2.6 (5)
  • Customer Service
    2.6 (40)
Previous
Next

Reviewer Photos & Videos

  • More
Sara

SaraSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Well, well, well.

published

Bought a nest of tables that were on sale. The second table was missing so had to order them in. Went 3 times to pick up and finally got the tables on the 3rd time. Very surprised when they were round and not square!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationWest Gosford
See all answers

Review collected in partnership with OZ Design Furniture

Rickj

RickjSouth East Queensland, QLD

Waited 16 weeks

published

Waited 16 weeks for a lounge sweet then sat and waited for delivery it turned up 6.45 at night with no offer or discount never again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

R C

R CGreater Melbourne (Outer), VIC

  • 3 reviews

Very Disappointed with couch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNunawading VIC
See all answers
Furniture Shops

Find out how OZ Design Furniture compares to other Furniture Shops

Know better, choose better.

Compare all

Poor !!!

published

Waited three weeks late for collection. Then had a different chair sent to store which had to be returned and an still waiting for the final chair to turn up.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNarre warren
See all answers

Review collected in partnership with OZ Design Furniture

Drew

DrewFyshwick 2609, ACT

Ash lounge

published

Don't buy the Ash lounge with a chaise, it will almost double the price and it'll be too short and uncomfortable, it'll also make the lounge noisy.

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Madie J.

Madie J.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

13 Weeks turned 6 months and counting

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthland
See all answers

Review collected in partnership with OZ Design Furniture

Dusty of Queensland

Dusty of Queensland

  • 2 reviews
  • 6 likes

Great products let down by chaotic admin & unpleasant delivery arrangements.

published

Items went missing
Delivered to wrong warehouse
Delivery dare/time changed multiple times
Eventual 5pm arrival for am delivery
Delivery guys exhausted & rushed by poor scheduling

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Cassiet

CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

Gomboca

GombocaAU

  • 2 reviews
  • 2 likes

Customer service average, product quality not great

published

Poor quality of the product. No instructions, no screws received. Design is nice but the finish’s not so good. Not sure if I would recommend it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Furniture Shops

Find out how OZ Design Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Melvinm

MelvinmSydney, NSW

Medium quality

published

When trying to connect legs to table , the inserts which the bolts go into were completely rusted and could only get 2 of the 4 bolts in. Had to drill and screw the other 2 legs myself. Maybe use stainless steel hardware next time , I paid more than enough for this table and will not use oz design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
See all answers

Review collected in partnership with OZ Design Furniture

Average quality

published

We ordered 6 dining chairs and three do not sit flat to the ground; they rock. We are in the process of arranging replacements but that is proving to be a challenge task. We are also waiting on a sideboard, hopefully that is better quality. Very disappointing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGepps Cross
See all answers

Review collected in partnership with OZ Design Furniture

Jade P

Jade PNew South Wales

  • 4 reviews

Chairs great! Service, poor.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara
See all answers
Min

MinIllawarra, NSW

Damaged chair

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationWarawong
See all answers

Review collected in partnership with OZ Design Furniture

State of delivered furniture was disgusting

published

My brand new CREAM lounge was delivered unwrapped & covered in dirty marks and scuffs. They offered to refund the delivery fee but that doesn’t even cover the cost of getting it cleaned. Very disappointed

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarrawong NSW
See all answers

Review collected in partnership with OZ Design Furniture

Nice furniture, poor and rude after sales service

published

The furniture we purchased is very nice. Unfortunately the experience has been soured by poor and rude after sales service. The salesman told us that cushions were included with the suite. They were not delivered. When I enquired why not, the staff told me they were not included and that they were not privy to the conversation between the salesman and myself. My word was not good enough. Having spent $5k with this company, it would have made a lot of sense for them to honour their salesman's word and keep me happy for the sake of a couple of cushions. But apparently not. I will not return to Oz Design Furniture and recommend that others have every minor detail of their order recorded in writing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Furniture Shops

Find out how OZ Design Furniture compares to other Furniture Shops

Know better, choose better.

Compare all

Heads Up about Delivery

published

Ordered 5 Mango Creek items. All were delivered ok (some assembly required) but the 96kg Extension Dining Table is still in the box waiting for me to find several people to help me lift it onto its legs (driver warned me not to pivot the table on its legs - they will snap off). Knowing this Oz Design should have their delivery people add this service. Especially after spending many thousands of $ on this order.

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Beyzao

BeyzaoGreater Melbourne (Outer), VIC

Not helpful online sales team

published

I’m not impressed with the customer service I received through email. I felt it was unfair and her response was she cannot assist me. Not very helpful at all. B

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Haven’t received my items yet so cannot answer this

published

*easy
* ok
* As above. Still waiting delivery of goods. Have had no communication since placing order. Don’t know how much longer we have to wait
* don’t know if I hve to assemble it yet

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers

Review collected in partnership with OZ Design Furniture

Initial service in the store was great. However there after was awful, rude and abrupt. Would not recommend to anyone.

published

Love love love the couch. The guardsman spray I got didn’t even cover 2/3rds of the couch with one layer. Nor was I told I had to manual spray the couch. I was lead to think it was a service and would come done. I did not want to spray poison in my house with my pets around

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore park
See all answers

Review collected in partnership with OZ Design Furniture

kgordon

kgordonSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

Dissapointment

published

The initial purchase was a good experience. However then the price dropped significantly on a product that i had on pre order i questioned this with them and their unwillingness to help was very disappointing. Took a few phone calls and emails before i was responded. Only to be told they would not help me. Be wary thats all when making a purchase as you can save yourself quite a bit if you just wait till a sale.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationFortitude Valley
See all answers

Review collected in partnership with OZ Design Furniture

Page 1 of 4
See all OZ Design Furniture reviews

Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

Get an answer from our members and OZ Design Furniture representatives

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(74)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.