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OZ Design Furniture
4.4 from 3,584 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (103)
  • Return Claim MadeYes (4) · No (106)
  • Warranty Claim MadeYes (1) · No (110)
  • Product Appearance As advertised (65) · Not as advertised (16)
  • Shipping
    2.8 (12)
  • Customer Service
    3.3 (82)
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Richardg

RichardgSouth East Queensland, QLD

disappointed with sales support

published

after a 2-month delay with delivery I started to assemble the 2 seater and 3 seater lounges. one the first one there was a missing hole pre-drilled and no metal insert to fasten the screw. I did report it a week ago, but still no reply or call whatsoever ?
very happy with the look and style of the Astrid lounges

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

ShaeR

ShaeRHunter Region, NSW

Delayed shipping but good product

published

Shipping took 3 months for dining chairs but they have finally been received and are good quality and a stylish look

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Bev deSilva

Bev deSilvaSydney Surrounds, NSW

Delivery not booked

published

The store was easy enough to navigate and find what I was looking for, however the staff were chatting and I had to go to them to ask to purchase the item I wanted. I was advised delivery would be the following Saturday but the sales person had forgotten to book it. I waited at home until I called the store in the afternoon only to be told it was not on the schedule for that day which was very frustrating. Other than that I am very happy with my purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
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Amandag

AmandagMid North Coast, NSW

Missing part of order upset client

published

I brought the Dewent Dining Table an 6 Congo Dining Chairs in September and the Table and 4 chairs were delivered on the 30th December 2020 and when I questioned where the other two chairs were I was told I would have to wait again for another shipment . I was told early in December that all my chairs were in the warehouse awaiting the table so I'm very upset the after waiting so long in the first place for my order I now still have to wait longer for the other two chairs I'm not sure where the stuff up is but that is very poor service as no one can tell me when i will get my chairs

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Product is good, delivery was disappointing

published

The product was good and what I ordered. I was disappointed with the delivery. I paid to have the couch delivered. The driver advised he couldn’t get the 3 seater couch up the 1 flight of stairs so said I needed to contact the store and arrange for another person to come out and help with this. When I contacted the store they advised I would have to pay another $300 to have this done. They were very unhelpful. As it was, my removalist was able to get it up the stairs no problems. Disappointing!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Neil

NeilMetropolitan Adelaide, SA

  • 3 reviews

You need to be very, very patient.

published

No problem with the store or the staff. Very friendly and helpful. Ordered 2 two seater sofas and a chair, in July. Was told that the sofas were in stock, but we would have to wait 12 weeks for the chair. We were going to wait and get everything at once but after being asked if we wanted the sofas we accepted. Only one arrived. Made a call and was told there had been a stuff up. Waited another four weeks for the second sofa. Also got another call saying the chair would be further delayed to mid December. July to December to get a new suite, in other words, don't buy sofas from Oz Design unless you are very, very patient.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMarion SA
See all answers

Review collected in partnership with OZ Design Furniture

Gale

GaleGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Item was exactly as shown

published

Couldn't place order online second time this has happened address not found rang DFO Essendon store who were very helpful in placing order for me

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Poor delivery experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Ok I guess?

published

Choices of sofas were poor but we found one we liked
Quality of product so far is ok but the feet pads have come off after a week
Waited 4 months and was told only a Thursday delivery , forgot one of the two sofas ordered and next one was delivered Friday, on that part very poor customer service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

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pcoulthart

pcoulthartSydney, NSW

  • 2 reviews

Just what I was looking for and the right colour

published

had great difficulties buying online. First it wouldn,t accept my credit card then the same with my PayPal account. After a couple of hours of trying I finally paid with my credit card. Bought directly from the warehouse.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Canny Scot

Canny ScotMELBOURNE

  • 3 reviews
  • 10 likes

But one get second half price.

published

Bought five items and the store had a buy one get one half price. That equates to a 25% discount if you buy two items of equal value. Manager wouldn’t give 25% on all items. Bought the items but walked out of the store with bad feeling towards the store.
I know the terms and conditions were followed but just letting you know this customer feels ripped off. If you are going to offer 25% off just offer 25% of when you buy 2 items or more.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCoffs Harbour
See all answers

Review collected in partnership with OZ Design Furniture

Jane Daffy

Jane DaffyHunter Region, NSW

I sent a query here 7 days ago and no response

published

Store was lovely. Table and chairs perfect, but the glass top just sits on the base - not affixed at all.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationRutherford
See all answers

Review collected in partnership with OZ Design Furniture

BMW Owner Now

BMW Owner NowSydney, NSW

  • 2 reviews
  • 1 like

Love my prints! But the online experience wasn’t amazing

published

I absolutely love my prints and they were well worth the long wait! They’re perfect.
However the no returns policy will prevent me from ordering online again. If I’d have known this when purchasing I wouldn’t have ordered. Also one print came with the hanging wire - the other didn’t.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with OZ Design Furniture

Great product but long wait to receive

published

Coffs Harbour Oz Design were great, but I had a longer than expected wait on the chairs. Presumably China’s fault, not Oz Design.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCoffs Harbour
See all answers

Review collected in partnership with OZ Design Furniture

A and S

A and SGreater Melbourne (Metropolitan), VIC

Great products, sales person not great.

published

The store was well presented & the products were easy to browse.
However, the woman who served us was using negative language and making fun of some of your competitors. She was basically a copy of “Pru & Trude” from Kath & Kim. She was very arrogant and actually made a fool of herself. I’d shop with you again, but definitely NOT with the salesperson who served us.
Our contact with the warehouse staff was fantastic and we were well informed of our delivery time and date & they were very understanding of our delivery needs.
The men who delivered our table were professional and carefully attached the legs and used a protective mat so as not to scratch our floor.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington
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Review collected in partnership with OZ Design Furniture

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cassandra brooks

cassandra brooksGeelong

  • 3 reviews

fantastic product. poor deivery

published

On entry to the storethe staff were extremly helpful and offered the best price and additional extras that were required. The couch is so beautiful and it looks fantastic exactly what I pictured and extreamly comfortable. however when it was delivered the guys damaged my front door.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store Locationcorio geelong
See all answers

Review collected in partnership with OZ Design Furniture

Unsatisfied Customer

Unsatisfied Customer

  • 2 reviews
  • 2 likes

bar stools - 2 out of 3

published

2 out of 3 stools ordered were satisfactory but no 3 did not go together properly and had to be taken back to the store. no notes were taken of the issue, had to go back to the store 1 week later to pick up replacement part.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW
See all answers

Review collected in partnership with OZ Design Furniture

Linda Cole

Linda ColeSouthwest, VIC

  • 2 reviews

Beautiful furniture but not without hassles

published

The store and staff were fabulous. But told the items were in stock but were not, and we had to wait 3 months for the tv unit and lamp table to be delivered. When they were delivered my husband had to screw the top of the tv unit to the base as it wasn't built properly... this was extremely disappointing. Ill probably never shop at OZ Design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationGeelong
See all answers

Review collected in partnership with OZ Design Furniture

Heatherj

HeatherjMetropolitan Adelaide, SA

Waited too long

published

purchased a coffee table early June, sales assistant in store was lovely, but wasn't told there wasn't any in stock. was told it would take til late august to arrive while I was paying deposit over the phone, not prior to purchase didnt arrive until October but wasn't told it had been delayed longer until I made the phone call early September asking how far away it was.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Very disappointed! Colour not at all what was expected

published

The furniture was lovely and very good quality, although the finish inside buffet was a bit substandard, but the colour was not at all what was expected. The display was a warm golden colour and what was delivered was insipid, pale with pink tones. They may be the characteristics of the wood but I made it clear to the shop assistant the warm colouring was what I was after. If this was not going to be the guaranteed outcome she could have recommended maybe selecting a different wood or possibly a stain, these items were made to order! I would not have ordered and paid such a large sum of money ($7000) if I had known this, especially having to wait 3 months!

Product Quality
Customer Service
Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

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Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(74)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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