- Sign in
- Write a review
Reviewer Photos & Videos
ReneemMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Brand new Australian made lounge - expect perfect quality? - wrong!!!!
Ordered before Christmas and told it would arrive before Christmas, week before Christmas we had to phone and chase up, was told this would now arrive 2nd week of January. Ended up receiving lounge 3rd week of January and then discovered the faults!! After unwrapping the plastic noticed missed stitching - holes in the seams of two cushions and then a stain on the arm. After contacting store was given the solution of buying a store cleaner and cleaning stain out!!! And returning cushion covers for them to be sent to warehouse for repair (turn ar...
Read moreound time 2-3 weeks)!!! I find this extremely unacceptable for a NEW almost $2,000 lounge to buy and wait so long, then to have it not be perfect on arrival. How these issues were not noticed in the warehouse prior to being packed and sent is beyond me, and then to be told to clean it ourselves!!!! How rude. We disputed this with the store and they have since sent someone out to clean the stain (if it needs another attempt to completely get rid of it we will then have to get him out again). We also got them to organise a local upholsterer to fix cushions for hopefully a quicker turn around. Not once have we been offered any compensation for this inconvenience and I feel although we have had an apology from the Port store staff, we have not been treated well throughout this experience. You should expect to receive a perfect brand new lounge when purchasing brand new furniture and it's just not good enough that this was overlooked and we have had to have a brand new lounge cleaned and repaired from the day it arrived. I would have thought the warehouse would be held more accountable to send out quality items and not hide behind excuses like 'being under the pump' with Christmas backlog and Covid delays. We are just plan not happy with this company at all!!!! Now that issues have been 'fixed' after much running around dropping off and picking up the cushions and phone calls in between, the staff don't want to know us and are fobbing us off for any kind of compensation. They made it known to us that they the store receives compensation from the manufacturer for the time spent dealing with faults etc and organising resolutions, but nothing is passed on to the customer that is also impacted by this. We were last told that they hadn't had a response back from the supplier as to compensation and we will call you this afternoon, that was over a week ago!! They have their money and we are just nothing now. Disgusting way to treat customers, would have expected better!!Review collected in partnership with OZ Design Furniture
LizzymGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Hoppers Crossing
- Verified customer
Gorgeous piece!
I looked around for awhile for a buffet. I found the perfect piece at my local Oz Design store. Delivery was 3 weeks as promised and super cheap!
Review collected in partnership with OZ Design Furniture
- NSW, Port Macquarie
- Verified customer
Perfect for us
Easy to find exactly what I needed. Staff were helpful. Lounge was here on time, my 11 yr old son and I assembled it - easy peasy.
Review collected in partnership with OZ Design Furniture
Find out how OZ Design Furniture compares to other Furniture Shops
Know better, choose better.
JodimSouth-Eastern Region, NSW
- ACT, Fyshwick
- Verified customer
Excellent customer service, and love the cabinet !!
Amazing, friendly customer service team who were very helpful picking the right piece. Love the cabinet, great experience all round !
Review collected in partnership with OZ Design Furniture
JulieaMetropolitan Adelaide, SA
- SA, Gepps Cross
- Verified customer
Megs dining chairs
The salesperson was very helpful. They arrived earlier than we had anticipated. The chairs were even more impressive than in the store. We are looking forward to enjoying dining in them for many years.
Review collected in partnership with OZ Design Furniture
Kristina L
- 2 reviews
- NSW, Kotara
- Verified customer
Friendly helpful service
The range of products is good, top quality workmanship, it was easy to navigate the store, furniture came already assembled
Review collected in partnership with OZ Design Furniture
- ACT, Fyshwick
- Verified customer
The place I go for the right quality, style & price.
I ordered, the chairs arrived (quicker than expected), in perfect condition, easy to put together and the quality I know OzDesign has. I have bought a few big items from OzDesign and they are all items I will keep forever.
Review collected in partnership with OZ Design Furniture
- QLD, Maroochydore
- Verified customer
Friendly knowledgeable staff.
Very well laid out store with an extensive range without being too cluttered. Excellent to see that some products are manufactured in Australia. We had a slight hiccup with our 3.5 seater sofa - which had the wrong middle legs attached! But the store staff did their best to resolve this.
Review collected in partnership with OZ Design Furniture
PiplGreater Melbourne (Metropolitan), VIC
- VIC, Northland
- Verified customer
Great table. Great staff
The staff at the Northland store were very helpful in choosing and physically getting my dining table. They gave me good advice about assembling iit, which was as easy as they said
Review collected in partnership with OZ Design Furniture
Find out how OZ Design Furniture compares to other Furniture Shops
Know better, choose better.
Karen MayMid North Coast, NSW
- NSW, Coffs Harbour
- Verified customer
Still thrilled with our purchase.
When I entered the store I had no intention of purchasing anything. I had been thinking about getting a display cabinet because I was sick of dusting the shelves. I looked at a darker colour unit & the friend I was with suggested the Mango Wood products. By the time we had left the store my girl friend had ordered a lounge & I had ordered the display cabinet, entertainment unit and coffee table in the Mango
wood range. it tooks about 5 months to arrive which was fine. It was delivered assembled and was in perfect condition. It has inspired me to 'autumn' clean my house and I admire it every time I walk through the lounge room. The store was well set out and the staff were very helpful. I couldn't be happier!
Review collected in partnership with OZ Design Furniture
- Online store
- Verified customer
Exactly what we wanted
Our framed picture is exactly what we needed for our sitting room, price was great and we received it very quickly. It was really well packaged as well.
Review collected in partnership with OZ Design Furniture
- VIC, Geelong
- Verified customer
Smooth shopping experience from start to finish
The shop assistant was incredibly helpful, but not pushy. She went out of her way to meet my specific needs and our leather lounge suite was delivered as promised within 2 weeks. The delivery was spot on too. I couldn't be happier!
Review collected in partnership with OZ Design Furniture
- Online store
- Verified customer
Good product, customer service suboptimal
Waited 4 months to receive order, which was then missing an item. Scarce communication throughout process, and had to contact multiple times to chase missing item. Good product, but wouldn't shop again due to suboptimal service - not worth the hassle.
Review collected in partnership with OZ Design Furniture
- VIC, Narre Warren
- Verified customer
LOVE IT!!!
Really impressed with the store, cleanliness, range of quality products and helpful staff. Minimal assembly that was simple to do.
Review collected in partnership with OZ Design Furniture
BahaaGreater Melbourne (Metropolitan), VIC
- VIC, Northland
- Verified customer
Good furniture, reasonable price
There is a good variety, difficult to choose from the quality items on display. Easy to assemble although I hate assembly in general.
Review collected in partnership with OZ Design Furniture
Find out how OZ Design Furniture compares to other Furniture Shops
Know better, choose better.
MarieMetropolitan Adelaide, SA
Customer Service at its best
Having been in this store many times, I have had Holly take care of me each and every time. Nothing was too hard from getting stock at the back to ordering items in and also selling me floor stock. It’s service like this that makes me keep coming back. It’s her smile and easy going nature that’s the best.
Luv it!!!
, Oz Design is my go to store to buy quality furniture at a good price, but also a store I like to walk thru as I love to see everything you have on display. . Your range is great, you can see the quality, and the service is always exemplary, Stephanie looked after me really well. I have not had to assemble any product so cannot comment.
DebrSouth East Queensland, QLD
- QLD, Bundall
- Verified customer
Stool not sealed now stained!
A drop that looks like oil has taken the colour out of one of the seats, clearly they were not sealed with anything and are very porous! Probably not the best for a stool. The store was professional and easy to deal with, just not happy with the product!
Review collected in partnership with OZ Design Furniture
LeesapMetropolitan Adelaide, SA
- SA, Gepps Cross
- Verified customer
Fantastic!
The Store has lots of nice furniture
The Staff were always very happy & helpful
Particularly Holly I remember as being helpful
Thanks very much
Review collected in partnership with OZ Design Furniture
- QLD, Jindalee
- Verified customer
2 Matching Sofas - So Comfortable!
Lovely showroom . Staff are friendly and helpful. We are very happy with the quality of the products. No assembly required.
Review collected in partnership with OZ Design Furniture
Questions & Answers
Jane Daffyasked
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
No answers
Magfowlasked
Can anyone help me with how to make self closing drawers easier to open?
No answers
Haileyasked
I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you
No answers
Details
OZ Design Furniture Online store4.1(392) | Oz Design Furniture NSW, Auburn4.1(135) | Oz Design Furniture NSW, Belrose4.1(102) | ||
---|---|---|---|---|
Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Dining and Sofas | Dining and Sofas | Dining and Sofas | Dining and Sofas |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.