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OZ Design Furniture
4.4 from 3,783 reviews · View Statistics

Reviews

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Ashley

AshleySouth East Queensland, QLD

Excellent products and great customer service

published

The furniture is beautifully made and arrived exactly when we were told it would. The staff in the Fortitude Valley store were very accommodating particularly when changing our order and the customer service / claims team were fantastic in resolving a slight issue with one of the pieces. We are very happy - we have some beautiful furniture that feels and looks like it will stand the test of time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationQld - Fortitude Valley

Review collected in partnership with OZ Design Furniture

Ruonanw

RuonanwGreater Melbourne (Inner), VIC

  • 2 reviews

Nice service

published

The sales are nice people and very good service while in the store. The products quality is wonderful as well. Love this experience.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationNunwading

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Jenny

JennyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service

published

Thank you for your prompt and professional service when we needed to return our coffee table because of a fault. Second table was perfect. Thank you Nadia from Northland.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNorthland

Review collected in partnership with OZ Design Furniture

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Lizjules

LizjulesSydney, NSW

  • 5 reviews
  • 1 like

Great furniture you can't find anywhere else!

published

Great range in store. Excellent friendly service. Value prices and high quality furniture!
We were able to buy some items off the floor and others were supplied promptly from the warehouse or import order.
One item was faulty but this was resolved professionally to our complete satisfaction.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCastle Hill Showroom

Review collected in partnership with OZ Design Furniture

Nico

NicoMid North Coast, NSW

  • 2 reviews

Great service

published

Great help in deciding furniture choice. Had a problem with assembly of cupboard. Contacted owner who immediately put a plan in action & resolved problem to our satisfaction. Very satisfied & will continue to shop there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationPort Macquarie

Review collected in partnership with OZ Design Furniture

Best Service Ever!

published

SUPER pleased with the service OZ Design Essendon along with their Warehouse Team gave me through these difficult times! Courtney from their Warehouse organized my exchange of couch so quickly & efficiently, I cannot praise all involved enough for their exceptional service (Including Head Office Staff) 100/10 will buy products from Oz Design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationEssendon, VIC

Review collected in partnership with OZ Design Furniture

Jasmine A.

Jasmine A.Sydney, NSW

Brilliant Service

published

The Oz Design customer team are professional and easy to deal with. Any concerns are quickly sorted and the team have a lovely friendly style that is service focused. Thank you

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

Matt M

Matt MSydney, NSW

Genuine help and assistance

published

Justine and shadia handled my support request. Generally when dealing with other companies issues either never get solved or response is slow.

These ladies resolved the issue within 2 days and went above and beyond to over deliver on service expectations. Thank you.

Another note. The delivery drivers we extra helpful, not the most straight forward delivery drop, they too got the job done.

Overall, I feel this team has really worked on customer satisfaction and appreciate the honest support. Because of this I have been a return customer and always will be.

Thanks you again!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised

Review collected in partnership with OZ Design Furniture

ToulaP

ToulaPSydney, NSW

Excellent service

published

Even though Caringbah is under renovation, the temporary store is decorated to the best of their circumstances. The people who work for the company are very helpful and follow through with your requests.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCaringbah NSW

Review collected in partnership with OZ Design Furniture

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amir ali E.

amir ali E.Sydney, NSW

Awesome Customer Care team

published

There was an issue with the dinning chairs we bought from the store. The customer care team was extremely helpful and organised the replacement as quickly as possible. The whole experience was very smooth and straightforward. They quickly replied our emails and showed genuine care and understanding of the situation. Delivery service was also very good and professional. Everything was arranged in advance and executed on time with no stress.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAuburn, NSW

Review collected in partnership with OZ Design Furniture

Excellent customer service.

published

Overall exceptional service from the sales staff. When we have had a minor problem with the portraits that were delivered the assigned case manager went above and beyond her normal duty to respond to our needs, and this was highly appreciated. Thank you again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Review collected in partnership with OZ Design Furniture

Great customer service

published

We visited the store 3 times and the service each time was great. We ordered 3 pieces from the Milton range and they arrived when we were told they would. The items were boxed and when unpacking the entertainment unit found damage ton the rear. On contacting the store with the problem we found Dani to be extremely pleasant and helpful in resolving our problem. We are very happy with our purchase and the after sales service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCampbelltown NSW

Review collected in partnership with OZ Design Furniture

Awet Kibrom

Awet KibromGreater Melbourne (Metropolitan), VIC

Love our Rita coffee table

published

We just wanted to say thank you for the exceptional customer service that we received with the exchange of the faulty Rita coffee table. We received the replacement a while ago now which is perfect and we love it!

The customer service received when things don’t go as planned (which is bound to happen from time to time) really is the real testament of good or bad customer service and we couldn’t have asked more of oz design. Communication was easy, you got back to us very quickly and the exchange process was flawless! Oz design remains one of our favourite stores to shop in so thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationEssendon VIC

very unique design you cannot find with others furniture store

published

reliable furniture quality n designs, affordable price and good customer service at Castle Hill Branch, very comfortable the dining n table chairs, unique fabric colour, and the candles i bought they are beautiful and very fresh smell and they are match on d furniture i bought.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCastle Hill, NSW 2154

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Debbiec

DebbiecSouth East Queensland, QLD

Love Love Love my dining room table and chairs

published

My lucky day. Needed to purchase a specific dining room table and chairs. By accident worked into Oz the perfect setting was waiting for me. Right colour style and price. Best of all I could buy off the floor and have it delivered the very next day. It was my lucky day as everything takes 4-8 weeks. I have a new beautiful home in Maroochydore and it is PERFECT. All of my visitors just love it.

PS the delivery young gentlemen were so personable and well manured and simply delightful. So a big shout out to Zac and Jason? Very professional with a great sense of humor.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMaroochydore 4558

Review collected in partnership with OZ Design Furniture

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ElinH

ElinHSydney, NSW

Great customer service from Nadia

published

I recently bought 4 dining chairs from OZ Design Auburn, the colour of the chairs appeared to be different from what I ordered. Nadia from the customer case team handled my case professionally and with great customer centric attitude!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised

Review collected in partnership with OZ Design Furniture

LeeanneM

LeeanneMVictoria

Outstanding service!

published

Had a fabulous experience with the customer service team at this store. No dramas to exchange the items, very helpful in assisting with new selection and prompt delivery. Wonderful service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGeelong

Review collected in partnership with OZ Design Furniture

Amazing service

published

Great product my house look amazing thanks for fast service would highly recommend would come back for me coach feel so wounded full staff treatment was so great what great experience thanks

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationJindalee

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

W.Turner

W.TurnerSydney, NSW

  • 2 reviews

Customer Support Sensational

published

Samantha in Customer Support was wonderful to deal with! Quick to respond to initial email, sorted out replacement quickly & efficiently. When problems arose thru "in-store issues" on the day, Samantha kept the customer as priority and sorted by the end of the day. Delivery guys were excellent!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

Bills

BillsSouth East Queensland, QLD

Great product, great people and great delivery and service

published

Di kept us up to date on the progress of our order and the other staff at Skygate were very helpful as well.
I am a paraplegic and found the shop floor very easy to navigate in my wheelchair.
The quality of our dinner suite was excellent.
The delivery team did a great job, turned up and assembled the furniture in a very professional manner.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSkygate

Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
Magfowl

Magfowlasked

OZ Design Furniture

Can anyone help me with how to make self closing drawers easier to open?

No answers
Hailey

Haileyasked

OZ Design Furniture

I have a dinning table and a console table, both in Blackwood. The surfaces have been damaged and are looking ugly. Is there anyway I can get the surface restored/ repaired? Thank you

No answers

Get an answer from our members and OZ Design Furniture representatives

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(80)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture

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