Reviewer Photos & Videos
huge hole in ground with a wonky trampoline that is unsafe to jump on
Installer charged $2900 to ruin our yard. We were told the trampoline was safe to jump on and he just needed to backfill the edges so it was sloping up to the Tramp to make it flush. Our daughter jumped on the trampoline and jarred her ankle (took 8 weeks to heel) she did this on one of the ledges. We checked them all and they were more then double what they should’ve been, 3 sides were more than 30cm too big. He wrecked our children’s sand pit. They destroyed our storm water pipe. He told us he would come back and fix the ledges and he will b...ackfill so it’s flush to the sides as we requested our needs as we have 4 disabled children and that’s why we needed a trampoline like this - not one sticking out of the ground. He came back and jackhammered the sides but let the huge amount of dirt to fall into the pit which now completely covered the blue stone in there to help with drainage. Now one side is at best 16cm - too short as instruction manual states it needs to be 25cm- so 9 cm too short. The trampoline is not even sitting evenly - slops down. We used someone recommended from this page and completely trusted that the job would be done correctly. We have 4 very sick children and we are at appointments and hospital for medical treatment regularly. We do not have time for this unprofessional installation. Rang OZ Tramp and he said not his problem and that this installer is no longer on their site. So within 2 weeks of us buying the Tramp and getting it installed this installer was taken off. Now we have to go to the hassle of chasing the installer for our money back and damages and then get a quote to remove the trampoline, refill the hole and get it professionally installed. Not impressed at all
Replacement Parts for Kids Trampoline
Ordered new mat, spring protector and safety net for my kids 10 foot trampoline. Based in Canberra I was pleasantly surprised with a delivery arriving 2 days later. The product looks like good quality and the price was reasonable. Also the replacement parts fit well.
Purchased the 8x11 foot inground trampoline for our 4 year old, it’s awesome! It’s hard work digging, but prepare well, watch some YouTube install videos and you can’t go wrong!
Great. Grandchildren love it
Purchased the 6ft round trampoline. This was perfect for our area and our young grand children. Received great service and advice before and after the purchase. Delivery was quick and on time. Assembly was easy, great value.
12 months on and still like new
Kids love to play on the trampoline, plenty of use and despite harsh climate in summer the trampoline is still like new and no issues at all. Highly recommend paying the extra to get a quality product that actually lasts.
Excellent product and quick setup
The 14ft Summit trampoline has already become a favourite in my yard in a single day. Oz Trampolines were very efficient with delivery and easy tracking via Star Track.
The setup of the trampoline was straight forward with clear instructions and clearly labelled boxes and identifiable parts.
I upgraded to the euro springs and I would have to say the bounce quality is excellent. My kids are looking forward to getting back into their bouncing and trampoline tricks.
Thanks Oz Trampolines.
7x10ft oval trampoline
Such a great purchase! Extremely fast postage and straight forward to put together. The oval shape is great for our small space and the whole trampoline seems to be great quality! No doubt trampoline will last my children for years!
The reviewer stated that an incentive was offered for this review
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- Verified customer
Easy to deal with
Easy website to navigate. Fast delivery. Well priced. Seems to be good quality. Only thing is we ordered a 10ft tramp thinking this was the mat size, as that how we ordered replacement mats for our old tramp and we wanted the same size. But it was the tramp size. Maybe this could be made a little clearer.
The reviewer stated that an incentive was offered for this review
Fantastic Customer Service! Prompt and easy transaction. A great product.
We purchased an oval trampoline for a small area. We had quite a few questions which were answered immediately with no sales pitch.
They stand behind the quality of their product. We had a minor warranty issue with the ladder right on the 2 year mark and it was replaced with no issue and 1 phone call and was delivered within 2 days.
Awesome fun for the kids - oval 7x10 foot trampoline
We got excellent customer service and a high quality product from Oz Trampolines. They were very responsive to email queries and kept me well informed when the product was out of stock for a few weeks. We got it installed professionally which was well worth the cost - saved lots of time and hassle and aggravation. The trampoline is excellent - the oval shape fits very well in a smaller space and still provides heaps of room for 3 kids under 10yo to bounce together. One of the benefits is the higher than normal weight limit.
Great customer service and speedy delivery
I live in SA and I called Oz Trampolines on a Thursday to order trampoline mats i needed for the weekend for my grandsons birthday party. They were delivered by Friday. Great service would highly recommend
Not as happy with this product
Bought the two step ladder (previously had the three step) it isn't as good and it has started to show signs of rust already. The three step was all same material, the two step has plastic for the actual step and doesn't seem as strong.
Can anyone tell me how you charge the speaker? I can’t find a USB port or anywhere to plug in an adapter??
Great service, delivery and product
I can’t fault my experience with Oz Trampolines. Prior to placing an order I called them on 27 December and quickly spoke to someone and as they weren’t about to help me they said someone else will call back. In the meantime I found the answer I was looking for. They called me back and left a voicemail saying that they were returning my call and had noticed that I had placed an order that concerned my query (this was good service, particularly at that time of year when businesses are generally low on staff. The postage for the ladder was free a...nd arrived quite quickly (again considering the time of year). The ladder appears to be of very good quality and has has held up to adults and kids climbing up and down it without issue. You simply lift up the pad on your trampoline and hook the two curved hooks on the ladder on to the trampoline frame and then ensure that the feet are pushed in so that they won’t slide. All in all I would recommend Oz Trampolines and the 3 step ladder based on my experience with them.
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