Reviewer Photos & Videos
I walked in looking for a cheap car to run to and from work, their sales agent advised me to finance, told him I’m not able since I’m on visa and he said they’re able to make it happen, I just had to make a deposit and they’d get back to me in a day! 3 days later, no response and no communication! 2 weeks later I asked for a refund, 1 month and A week later, Still NO refund! They don’t communicate unless I call, they put you on hold until you give up, they promise to call back and never do!
My opinion of them now, ‘ They’ll say anything to get money out of you and they’ll do everything to avoid refunding you! Be careful dealing with these guys and avoid they pain they’ve caused me!
Great experience ....the guys down at Oz cars Penrith were great....just got an approval for our KIA CARNIVAL 2017 model....they gave us a KIA CARNIVAL 2017 as a courtesy car while we waited a couple of days for our approval....these guys down at Penrith were just fantastic so far they have backed up everything they promised....now I have recommended my brother in law t o go through the same dealership.....Thank you Penrith Oz cars for a great and reliable experience....
Friendly service and good deal
Had a great experience at Lansvale. Went in to look at our options as we were still deciding whether to upgrade now or wait another 6 months. They had a great variety of cars for us to look at and were easily able to answer all of my questions about each car. We found the car we had wanted for a little while but it was just a bit out of our budget. They were able to work with us to get it to where we were comfortable with proceeding.
Post Buying Service
I am very impressed with the post buying service I have received since buying my car. I have dealt predominantly with Andrew at Wyoming and he has been excellent, he has been friendly, helpful and reliable. I had to get a camera fitted and book in for a service, Andrew was easy to contact and always got back to me when he said he would. I am very happy with my purchase and very happy with service I am receiving.
they offer services but don't provide it
they are only interested in doing business with people that are ready to sign
on their web site they offer a finance assessment, i sent everything they asked for but they are too busy to look at it
i followed up twice and that was all i get told, --- don't offer a service if you cannot up hold it
Perfect sales man ... Jacob
Great sales man ,very helpful still keeps in contact make sure every think is going ok with the car and made sure to contact him if there any questions about the car ect .... So I would give oz cars a 10/10 or more for there service... Jacob was the sale man name ....
- Verified customer
I was told I would get a $100 refund after cause $100 deposit was required upon application, it has been second week in the running and still waiting! sent 4 emails in total, called three times and it rings out, no one gets back to you and emails never reply! Seems their quick to make a quick buck not willing to get back and return funds they said they would. Still waiting to this very moment for my refund!
Love my car. OzCar North Gosford were knowledgeable, helpful and non-pressuring.
Went onto the lot for a look see, and as I wanted a manual car there were only 2 possibilities on-site. Paul and Andrew checked other Ozcar sites and found a good possibility at Campbelltown, which could be in Gosford the next day. My Ford Focus is low mileage, spotless, a post purchase official inspection showed that it is sound all round, and Paul, Andrew and Daniel made the entire transaction / interaction a good experience. They may remember me as the customer who kept saying "but this is too easy".
Questions & Answers
Bought a rav4 GX 2017 model, 4months ago at oscar newscastle only to find out that they charged me top dollars and over price, with the price of 27k. I tried to have it value and want to trade it in for smaller car and was told the value of the car is 16 to 17k..and can sell it privately for 21k..wish I can just return this car to ozcar. Salesman very pushy and only care about how much money they can make and don't value customer..but before the rav 4 they sold me jeep renegade which is a lemon and return it back will never deal with them anymore overpriced and corrupt.
I bought a lancer XLS from one of your branches, upon researching about Lancers I found out that the lancer you sold me has all the specs and features of the base model ES sport and not of an XLS, which means I paid a high price to a car which is supposed to be a low price, I was so much disappointed. please be honest to your customers,the money we are paying is a hard earned.
HI Janus, please contact our customer relations for further assistance 13 69 22
Who do I contact in regards to a Esanda Finance deal done at OzCar (Australian Fleet sales at the time) in Dubbo.
I am seeking a refund for the Shortfall insurance I was charged as listed on my contract
Furthermore, I think its highly questionable by todays standards in light of the recent Royal Commission, that in April 2015 a 25 year old casual worker could be sold Esanda car finance at OzCar with a 17.44% interest rate. Am looking to seek further advice from the Financial Ombudsman.
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