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OzGameShop
4.4 from 1,939 reviews · View Statistics

Reviews

1.9

17 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    2.0 (16)
  • Return Claim MadeYes (17) · No
  • Shipping
    2.1 (12)
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Another Non-delivery - Avoid Purchasing

published

It appears that this seller - Wigglebug Pty Ltd - while registered in Australia, is based in the UK. fails to meet any base standard of customer service. Will not respond to messages for updates until escalated through to the payment portal - PayPal.

The item was ordered in Nov 2020, supposedly shipped in Dec - it has still not arrived with no tracking number, so there is no way of knowing it was shipped or not.

The dispute is underway but they are saying I will have to wait for them to perform a trace of the item, not sure how that can be achieved if no tracking number in the first instance.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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saltedwater

saltedwaterSouth East Queensland, QLD

  • Verified customer

They don't follow their own terms of sale.

published
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Shipping
Incentivised ReviewNo
Return Claim MadeYes
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AKD

AKDPreston

  • 3 reviews
  • 3 likes

Scammers

published

Still waiting on headset 3 weeks later. Was told I have to another month wait a month before they can list it as lost in the mail. Completely misleading. Not in Australia. In the UK. You're unable to track anything via the mail as they have no tracking. DON'T DO IT. SHOP AT JB HIFI.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Nicole K.

Nicole K.

  • 3 reviews
  • 4 likes

Very misleading business

published

the shipping took atrociously long (even with their COVID leeway window) and I had to purchase the item somewhere else. When I tried to return the item, I found out that their company is actually based in the UK even though their website has an Australian address down the bottom. Now I have to pay half the price of the game just to make a return. Don’t call yourself an Australian business and put an Aus address on your website just to scam customers. (PS JB HIFI will match the price anyway)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Juma

JumaBrisbane

  • 2 reviews
  • 1 like

Miicrosoft blocked the key I purchased from OzGameShop

published

Recently upgraded my pc with a new motherboard. On restarting I was advised that I had to re-actived - which failed. Long story short I spoke to Microsoft who advised that the key had been blocked late 2018 due to being 'pirated'. They would not unblock. Contacted OzGameshop and was told that it had worked, wasn't pirated and they could do nothing for me.

Now have to buy another one - guess where I'm NOT going.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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MarionKaz

MarionKazGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like
  • Verified customer

Good customer service

published

There was a time that i kept on asking about my player points retrieval, the reply was excellent. Also, a big help when i have problems from my last purchase.

Product Quality
Return Claim MadeYes
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Brian

BrianSydney, NSW

  • 2 reviews
  • 1 like

2nd hand records

published

Beware 2nd time l received a 2nd hand used records. Instead of a new record as described on their website. Record cover dented and scratched. Opened not sealed .You don't get a return postage instead a store credit which will cost twice for what you paid for the records

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OzGameShop
Dan R.OzGameShop
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Yet to receive item. Terrbible customer service

published

Ordered item (express shipping) on 16th April. Was told it would come within 7-10 days. Waited 3 weeks before contacting customer service. Was told it could not be claimed as lost in post until 12th of May (20 days). It is now the 14th of May and upon inquiry, was told to wait another 10 days. Are you freaking kidding me?

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
3 comments
OzGameShop
Dan R.OzGameShop
unhappy
unhappy

Well maybe you should leave a warning at checkout advising of delivery delays instead of sucking our money dry hey?? And may improve on your customer service 'Diego', always the same generic copy and paste emails.

OzGameShop
Dan R.OzGameShop

We had an update in the website warning about the delays as soon as we had notice of them you can check.

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Crvena zvezda

Crvena zvezdaGreater Melbourne (Outer), VIC

Terrible business

published

I ordered a product and it never arrived at my house. They never gave me a refund or resend the product terrible service. I thought with high ratings this business would have done a better job. Really disappointing

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OzGameShop
Dan R.OzGameShop

Hi Crvena, sorry that your item didn't arrive with you. We are happy to refund or replace your order. Have you gotten in touch with customer services to sort this? :) -Diego

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Scan

ScanSouth East Queensland, QLD

  • 5 reviews
  • 8 likes
  • Verified customer

Purchased a Yoga DVD -Jillian Michaels

published

Went to use it and it's region 2 which means can only play Region 2 - Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland
Australia Region 4 so must be counterfit DVD
Asked for a refund and saying i have opened the packaging so cant refund, really how was i suppose to know it's a Janpanese ver with out opening . Have to resort to PAYPAL claim Custoer service sucks

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OzGameShop
Dan R.OzGameShop
Similar opinion? Write a review on ProductReview.com.au!
  • Verified customer

Misleading Product and no one care after purchase Lodged 2 Request & waited 4 Weeks no Reply

published

Bought 2 headphones from ozgame, and the products received are different to the picture shown on the website and requested for refund on few occassions and waited for 4 weeks still no reply.
Hopefully after I post this someone can contact me for advise.

Misleading product and poor customer services

Pic 01: The one i bought
Pic 02: The one i received

https://www.ozgameshop.com/office-and-telephony-headsets/plantronics-audio-628-headset-semi-open-binaural-81960-15

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
3 comments
OzGameShop
Dan R.OzGameShop
David
David

#673693485415401

OzGameShop
Dan R.OzGameShop
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Jasonlas

JasonlasMetropolitan Adelaide, SA

Worst Customer Service

published

Purchased a game on 15/10/19 plus paid for express post as a pre release so i would have it on or before the release date. No game, no tracking number & they are saying i have to wait until 11/11/19 until they can do anything. They wont even allow me to purchase the game elsewhere & refund my money. Basically i will now get it somewhere else 3 weeks after the release date!

Product Quality
Shipping
Return Claim MadeYes
4 comments
OzGameShop
Dan R.OzGameShop
Jasonlas
Jasonlas

Not good enough

OzGameShop
Dan R.OzGameShop
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Zacsaiyan

ZacsaiyanGreater Melbourne (Outer), VIC

Fantastic Service

published

Being a huge dragon ball fan I am very happy with these products and service Shipping is fast! And you receive amazing products! Very happy with everything!
Would recommend to everyone.

Product Quality
Shipping
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Craig

CraigGreater Melbourne (Outer), VIC

Buying games has never been this easy and safe to buy.

published

Bought Yugioh legacy of the duelist link evolution on Nintendo Switch for $56, what a bargain. And have bought other various games for awesome prices.
Keep up the great deal guys.

Product Quality
Shipping
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

tuckerboy

tuckerboy

  • 7 reviews

All I want is a simple refund

published

Thank you very much for sorting the return of the hard drives and all necessary checks. Georgia has been a delight to work with and I can highly recommend them,

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Totally Misleading and terrible service - Not to mention my order did not arrive

published

I ordered a product, paid the extra postage. Contact details were in Vic Australia, so I thought it would take a couple of days at most. 3 weeks later my order has not arrived, I got onto online chat to resolve and was treated extremely poorly. I was told that I can email a complaint through if I like.
At NO point in my purchase was I advised or read that the company was based in the UK and that my order would be shipped from the UK...
This breaks soooo many laws!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
3 comments
OzGameShop
Dan R.OzGameShop
Shane C.
Shane C.

My Comments still stand true.
I was misled and you have broken the law!
There was NO attempt to resolve it via live chat.
You need to empower your staff to make customer-centric decisions.

OzGameShop
Dan R.OzGameShop
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Tinman

TinmanMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

NOT AUSTRALIAN Game disc damaged case was smashed

published

They are from the UK, They use made up names when responding to complaints. They are very disrespectful to customers. I am going to consumer affairs about false advertising.
REPEAT THEY ARE NOT IN VICTORIA. Products are sent with no protection, sometimes they do not even arrive, they provide no tracking information. They also do not email you when shipped. Keep your money local, FORGET THIS STORE. PATHETIC EXPERIENCE

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OzGameShop
Dan R.OzGameShop
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Questions & Answers

Chu

Chuasked

Hi i received the order in excellent condition and faster than expected. But there’s s defect of the product which is not your fault. But i’m disappointed because when i tried to contact i just get failed capcha which is not existing
Tien

No answers
Alison W.

Alison W.asked

Hi OzGamesShop

Recently tried to use your contact form on mobile and laptop but each time the send button is pressed it says the 'captcha failed'. There was no captcha. That makes it incredibly difficult to contact you and feeds into the belief that the company does not care about its customers, especially those in Australia.

If, by chance you do read this, here are my questions:

1. Do the watches come with batteries?
2. Are the prices in Australian dollars? This fact should be on every screen of the shop and at least in the cart screen.
3. Is the watch (Timex T46681) Australian stock?

Hoping you will exceed my low expectations and respond.

Thank you.

1 answer
George D
George D

I wouldnt order from them as i never received my order. I cant tell you the details on their products . I just wouldn't buy from them again and no they dont care about customers at all

Ace S.

Ace S.asked

Hi just wondering is ozgameshop in AUD?

No answers
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