OzGameShop

OzGameShop

 Verified🏆 2024 Award
OzGameShop
4.2

2,068 reviews

PositivevsNegative
82% · 1,687346 · 17%

Reviews

2,068 reviews
Ripped off
Ripped offMetropolitan Adelaide, SA
 

Dodgy product advertising

They will advertise the latest PSVR motion controllers with extended battery and usb-c connection, what you get is the old micro usb version. I have been screwed over by them twice, firstly on Kogan.com (now struggling to get a refund after posting back the item) and then on eBay posing as lessel-online (package sent but Wigglbug PTY LTD). They are the most unscrupulous online company I have ever dealt with. Show details
  • Thumbnail
  • Thumbnail
  • Thumbnail
Jordan M.
Jordan M.2 posts
  Verified
Product Quality
Shipping
Joshua D.
Joshua D.Greater Melbourne (Inner), VIC2 posts
 

Still waiting

Still waiting for my order, it's been 4 weeks. Not buying from this company again. Should've read these top bad reviews first. FML
Rob
Rob2 posts
 

Item not delivered and refuse to refund

After 2.5 mths the overpriced Sony Motion Controllers never arrived and they refused to refund unless they got them back
George
GeorgeGreenway 2900, ACT8 posts
  Verified

Order has not arrived and no way to contact them

Order was supposed to arrive in 7 - 14 Working Days, been waiting for 5 weeks and no way to even contact them to check on the order. They have a chat button that is just that, a button, that doesn't do anything. Try emailing them, instead of having a link for email address just has a link to the contact page which has a
chat button that doesn't work! Calling their customer service is completely pointless as they just ask me to wait longer and maybe it will arrive within the next 15 days. Show details
Vee
Vee
 

Shocking! Waiting for my order months later. Not an Australian business

Still waiting for my order !! Ordered early Feb and it said the item was in stock - it wasn’t !! Can’t contact this business to follow up and no tracking form was sent. They are sneaky as you think they are based in Australia but they are not. Show details
Cedric
CedricPerth, WA6 posts
  Verified

Waiting for my order over 35 days

900482261611601 Order on 26th of January, still not coming, very bad service, can’t even get anyone in touch requiring about my order.
Swamp R.
Swamp R.Perth, WA
 

Order two items, only received one

Ordered two games. They were dispatched separately. Second item to dispatch, I reviewed within seven or eight days. First item has not arrived, it has been well over a month. I have contacted them twice and never received a response. Avoid.
David M.
David M.South East Queensland, QLD
  Verified

Disgusting customer service

Ordered gaming head set which was faulty. Customer service directed me to contact manufacturer who directed me back to OzGameshop. Havent had a response for WEEKS. Absoloutely pathetic customer service. Show details
Gamer
Gamer
 

Customer service following damage

Have bought several miniature game items from OzGameShop through Kogan, sent to Aus. They are extremely well priced.
One had damage, and after some discussion about the issue I was looked after very well.
Quite satisfied in the end Show details
Product Quality
Shipping
LinJen
LinJen
 

Don't do it!! unless you can wait 2 months for your item - Not Australian Business

Ordered 22 Jan
My item was listed as in stock. Shipping would take 7-12 days once picked.
Now 23 days later, and my order is still waiting to be picked. Waited till 10pm at night to call them in the UK. My order should be picked in the next 10 days.... Seriously What!! Do not recommend Show details
Product Quality
Laura
LauraSydney, NSW
 

item refunded

I bought a vinyl on the 4th Feb and on the 7th of Feb it says its been refunded why???? No form of contact or even a number. This is terrible service I didnt even received my refund.
Harry
HarryGreater Melbourne (Outer), VIC2 posts
  Verified

Poor customer service. Unable to return damaged items

Poor customer service. Product arrived damaged. I opened a ticket and was offered 15% of the value of the item or to return for a full refund. I have responded twice saying I will return for a refund but no reply. Unable to find the UK address or return/refund form, neither are available on their website.
Will not buy from them again. Show details
Harry
Harry  
More
Tim
Tim3 posts
  Verified

Not happy!

Uncontactable! Ordered a DVD, have been waiting over a month…no phone contact, and won’t reply to emails. I DO NOT recommend this mob. Get your act together ozgameshop Show details
LandoCal
LandoCalGreater Melbourne (Outer), VIC2 posts
 

Decent Prices but below average everything else

The prices drew me in, but the shipping took forever, half of my order didn’t arrive and I’ve never had more trouble trying to get into contact with a company. The live chat couldn’t even open, the phone number wasn’t connected to anything, no reply on their Facebook and now awaiting a return email (but am not holding my breath). Just want to know where the other half of my order is. Show details
Product Quality
Shipping
A. Agent
A. Agent
 

They're good but

Sent an email saying that an item was missing from my order after I opened it. Got a response back telling me that "The order has been sent out and you have to wait until after the delivery date"
Even if I have already received said order and I'm only asking for the item I paid for to be either sent out or the money to be refunded

That being said, they do provide items that I can't purchase in Aust at a somewhat reasonable price but I will probably avoid using them in the near future Show details

Product Quality
Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
Paul D.
Paul D.Perth, WA
 

Avoid these guys!

Ordered in Nov 2021, was promised a delivery date of December 8th, even paid extra for express, didn't arrive until literally December 30th, so wasn't able to give the game to my kid for Xmas. Very poor communication and little to no response from these guys. And contrary to their company name Ozgames, they are not located in Australia.
Product Quality
Shipping
GHR
GHRSydney, NSW2 posts
 
Mike
MikePerth, WA3 posts
 
dreamweaver01
dreamweaver01Sydney5 posts
  Verified

Great selection, great prices!

Discovered OzGameShop several months ago. As a gamer in Australia it's great to have this website as an option as I am finding they do have cheaper options for several games, and also stock games that I have struggled to find elsewhere. No problems at all with all my orders. Show details
Renata
Renata
  Verified

Partial delivery

I have ordered 2 vinyl records month ago.
One came just before Christmas, in good condition.
I am still waiting for the other (Piano Sonatas). Please send me an update on this item (last email on 7 Dec said that it was 'status:processing'). Is it still being processed, dispatched, lost???
Can't track it. Show details
Tamika
TamikaSouth-Eastern Region, NSW
 

Never arrived / can’t contact

I ordered on 6 Dec with delivery before Christmas. The last tracking date on my account is 9 Dec so assumed it would arrive relatively quickly, being and ‘Australian’ site and all. Still
No parcel and I can not contact them. The Australian number provided does not ring. DO NOT ORDER FROM THIS SITE! Two very disappointed children. Show details
David
DavidSouth East Queensland, QLD
 

Product never showed - no feedback from company

My product never showed even after a month of being dispatched. After contacting OzGameshop for some type of tracking number or confirmation where the package is no response was given.

Feel completely ripped off and who not recommend this experience.

caz
cazGreater Melbourne (Metropolitan), VIC15 posts
  Verified

Was scammed by this company

I spent over $100 on toys for my kids through ozgame shop via kogan. Not only was there no way to contact them via Kogan because the “send email to confirm account” didn’t actually send an email and this was the only way you could view your order or contact customer service. But the phone number on the ozgameshop website is not a real phone number and the live chat also doesn’t work when you try and click it.

I essentially had my money taken and was not able to get it back through any means.

Scam. BEWARE!!!!

Leigh
Leigh
 

Con artists

Very miss leading Oz Games. Not even in Australia. Wish I knew that before I placed my order. No luck in cancellation Show details
Ping T.
Ping T.
 

Never Received the game

Ordered 26Nov21, never receive game, have to wait until 6thJan22 before i can ask for refund. When ask for refund you need to fill in a form, i still havn't got my money back!!
Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
HowellG
HowellGPerth, WA2 posts
 

Atrocious Service - SCAM Alert

If I could give negative stars I would. Website is poor, no customer service or any way to contact them. Order is shown as being picked for the past month. Terribly disappointed. Don’t be fooled by this poor excuse for a company. Show details
Herald J
Herald J
 

3 months and still waiting

I get that they’re based in the UK even though they try to make it look like they’re based in Australia, but 3 months is TOO LONG.

My order was supposedly dispatched on October 9th and yet I still haven’t received it. Their live chat on the site doesn’t work, and after 10+ attempts on a contact form that barely functions, I was able to send 2 tickets, 1 in November and 1 in December, neither of which were replied to.

I’ve gotten items from them in the past so they’re not “a scam” but their customer service is HORRIBLE. No tracking, “express shipping” is for like 3 days quicker than standard, but still takes forever for your order to arrive.

Don’t bother with this site. Just go to EBGames or JBHiFi and pay the extra money.

Product Quality
Shipping
loveyourdemons
loveyourdemonsSydney, NSW2 posts
 

Really happy with purchase

Firstly, I read all the bad reviews. My experience was a really good one. Postage was slow but I knew it was coming from the UK (it's on their website!). Game was packaged well and was exactly as ordered. Very reasonable pricing and postage is a stand out. Most retailers are charging exorbitant prices to post a heavy board game. Would be more than happy to purchase from them again. Show details
jshare36
jshare36Perth, WA
 

Great work Product perfect

I placed a pre order for a videogame earlier in 2021 game was dispatched late November was perfect timing I live in Australia and was a little worried after reading a few negative reviews but I am super happy for report my order arrived with no problems at all and considering the games release was at a busy time of year it arrived in great time and in perfect condition really happy and will definitely order again Show details
Product Quality
Shipping
Benjamin C.
Benjamin C.Greater Melbourne (Metropolitan), VIC
 

NOT IN AUSTRALIA: Misleading location on website, extremely long delivery time because of it

I ordered a physical product from the website on 18th of Nov 2021. I didn't receive it til the 30th of December and there was no tracking provided. Thinking of using it as a Christmas gift wasn't possible because of it. The product ships from the UK apparently so buyer beware.
JoTu
JoTuGreater Melbourne (Metropolitan), VIC2 posts
 

Really wish I had read the return reviews here prior to buying!!

I did wonder why it took so long for my gotcha to arrive - and now that it is faulty and needs to be returned I know ...they are in the UK! It will clearly takes weeks to get there and I have no confidence now that it will be fixed and I will be out of pocket for the device and the postage! Show details
Product Quality
Shipping
James Turnbull
James TurnbullPerth, WA
  Verified
Product Quality
Shipping
May
May5 posts
 
Sergey A.
Sergey A.2 posts
  Verified

Place is alright

All good. No complaints. Bought stuff then returns some of it. All went well. Costume service was slow in the beginning but then very good.
Kylie
Kylie6 posts
 

Waiting, waiting

The same as all other honest reviews, thought company was Australian, they are not they are from England apparently but who knows. Still waiting for my partners Xmas present and it's Xmas eve. Order dispatch was 4th December so 15 working days delivery as claimed has passed and I now have to purchase something else which I can't afford to do. I will not wait 30 working days to pursue the matter, no postal service is that slow. From what everyone else is saying I think I will be talking to PayPal. Show details
Product Quality
Shipping
Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
Karen
Karen
  Verified

Scammers. No product received and no refund after a month

Company will not offer tracking as it saves them costs as stated in their emails. No refund. Terrible customer service. Still no refund. Nothing. No replies to emails. Show details
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Adrian W.
Adrian W.Sydney, NSW2 posts
 

DO NOT BUY FROM HERE

Received order confirmation that item had been dispatched on 6th Dec, stating delivery would happen in 7-10 days. Its now the 22nd Dec and no sign of item. No further email updates, no parcel tracking and Australia phone number on website does not work. Live Chat is only managed during UK working hours. There is literally no way to contact them with a query. Had I known no stock was held locally in Australia and that I would be ordering from the UK then I would have ordered elsewhere. Very misleading website. This was supposed to be a Xmas present and was ordered in plenty of time. Buyer beware. find you items somewhere else that holds stock in Australia or wait likely 6-8 weeks for delivery!! Show details
Enid
Enid2 posts
 

Disgraceful scammers

Had my funds now for nearly a month, no tracking, no contact, their phone number is faulty, no chat line working.
They have an ABN number which protrays them being in Melbourne when they are not!!
DO NOT BUY!!! Consumer Affairs needs to look at these clowns! Show details
Michelle K.
Michelle K.Greater Melbourne (Outer), VIC5 posts
 
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.