Reviewer Photos & Videos
Shipped by a slow moving floatation device
I'm never shopping on this site again. Paid express shipping and hasn't even been processed it's been 13 days and now received an email it will take almost a month. Unacceptable.
Don't be fooled!
Ordered item 26 Nov, thinking it was coming from Melbourne, due to reference to Melbourne and Aust Post, go figure! Even paid for Express Delivery - advised 5-8 working days. Silly me! Very crafty ploy. Only way to contact is through contact form, and IF they reply you get a copy and paste blurb about Royal Mail woes and how they are so upfront about their real location overseas, have to wait until 4th Jan to try and get money back. That's just great for Christmas! Beware people. Buying is easy but getting the item you paid for is very difficul...t and hasn't happened in my situation. Their facebook page has posts of unhappy people asking about the items they havent received! Lots of reviews seem to give them 5 stars for easy purchase, yes easy to pay, nothing else is easy. Save yourself some drama, dont do it. I wish i had read these reviews first!
So bad they could be considered a Scam
Ordered from these guys and order never turns up. Spoke to them numerous times to be told it's been delayed by Covid, give it more time. After nearly 2 months they said they would give me a refund. I will have to wait and see if I do get a refund. They have constantly been advertising Christmas gifts - but they can't actually deliver them on time. Company is based in the UK and they call themselves the Ozgameshop. Beware, you may never get your item and you certainly won't it in time unless you order at least 3 months in advance. It is also cheaper to go elsewhere, they are getting expensive.
claiming here you are not from Melb, but give a Melb address on your page.
Here is a screen shot of your home page with your Melbourne address... but you are telling customers on here you are not in Australia..... go figure!!!!!
Never buy here ! Be warned
Ordered a zippo lighter from here that never arrived and i told them that and i was told i had to wait 4 weeks as the Royal post wouldnt accept lost post till then . The problem is i live in Australia not England. So i waited and then contacted them again they wanted me to sign a form which i did then they said i had provided them the wrong address but the email confirmation states my address . They tried everything not to refund me so i had to contact paypal with all of the emails and finally 6 weeks later i got refunded. I warn everyone not to buy through this company they are scammers and fraudsters
Awful customer Service
The customer service for this website is awful. They did not respond to most of my emails. The only upside is that my products *finally* arrived. WILL NOT be using them again.
Like many others I purchased from these guys thinking I was ordering from Australia, they are saying it's clear they're UK based but based on how many others say they feel mislead that's obviously not true (they're called ozgameshop ffs). Like many other reviews I purchased express shipping thinking it was from Australia and would arrive fast but this wasn't true at all and with no tracking there's no way of telling how far away it is. Annoying company
Edit: turns out after 2 weeks my item hasn't even been dispatched yet, how's that for "Express" shipping
Got resealed packs
Bought three boxes of duel overload yugioh cards and didn’t pull a single rare card. Had to have been resealed.
How this place has so many good reviews is beyond me.
Disorganised. Didn't even have half the stock I paid for. Still waiting for me delivery a month later but they don't give you tracking number.
Not worth the headache
- Verified customer
Non Australian company, instead UK.
Shipping time took longer but arrived eventually, got very cheap pricing on some rackets. Company seems to be UK based which explains the longer shipping time. However, the pricing was very cheap for the product I bought (2x Yonex Voltric Lite) and was well worth the wait, considering I essentially got two for one.
Don’t even bother wasting your time.
Placed an order and it never arrived. After waiting over 5 weeks I asked for a refund. Nothing ever arrived.
Too Slow Delivery.
Fooled into thinking the shop is based in Australia.
Ordered item 13 days ago. Received email notification 8 days after order to learn it was only just despatched. Directed to their website to find item will be despatched even later, in a future date which is very concerning. Based on the other reviews, sounds like many other experiencing the same issue.
Big ecommerce fail.
Product never arrived.
Order a product, and it has been more than 30 business days, and the product did not arrive when it stated to arrive within 7-10 business days. Absolutely disappointing. Furthermore, product had no tracking code, so it was just a waiting game with no assurance. Would definitely not recommend any purchase from this website.
Scam, not based in Australia
This business is a scam! Do not waste your money. They are based overseas, whereas the website has designed to look like local. Paid for Express and it's been a month but no sign of postage. I believe the positive reviews are fake so please don't waste your time and money.
Extremely late delivery
I chose express post and my item arrived 13 days after I ordered it. The package had no sign of express post labelling and they could not provide me with tracking information even though all express post services from auspost come with tracking data. The product was what i was after but i should’ve ordered elsewhere because the service was very disappointing.
Would give them a 0 if possible
I recently brought 2 got-cha watches, they took ages to come despite express post and now 1 watch isn't working however their returns team are an absolute nightmare to deal with it! 3 days of emails and they still haven't give me a return address plus they are saying that they have to then test it and if its found not to be faulty then they won't replace it, so I can already see what they're going to say before I've even returned it. Will never, ever deal with them again!
Misleading website and practices - not based in Australia, incredibly slow delivery and no Aus support
The website gives the impression that this company is Australia (Victoria / Melbourne) based. To reinforce this, the current warning at the top of the web page about COVID impacted delivery times references Australia Post.
In fact, it is UK based and they use a cheap delivery service so even if you choose the 'Express' service at checkout your order will take 2-3 weeks at a minimum. My order was delivered after 3 weeks when I was expecting it in a few days - even a week at most based on the Melbourne address on the website.
For reference, I h...ave received other UK packages to Australia in less than a week because the company I ordered from used an express service. There is effectively no support - you can try calling the UK hours only helpdesk but I never got my call answered even in UK hours. Similarly, the live chat never worked. If you do get a response by email, they won't do anything unless your package hasn't arrived in 20 working days - i.e. 28 days. OzGameshop needs to stop their misleading practices now.
I dont usually review but have to set the record straight. Wizard of oz is not from australia. I assumed these guys are but thats my mistake. Than these reviews kept my heart unstill for a week. Now that it arrived i can say AAA shop. Great prices, communication and packaging. Also if it doesnt say "tracking provided," guess what...
Legitimate business - Dreadful delivery times
The buying experience is perfectly fine, and their service is good, but beware.. especially during the COVID pandemic period. They are based in the UK and your order from these guys can take painfully long to arrive. Mine arrived (in Sydney) 23 days after dispatch. There’s no tracking so it becomes one long guessing game on your parcel‘s whereabouts.
They are a legit online retailer and do offer quality products, but please don’t be in any rush for your delivery. Just sit tight.. and wait... and pray that it’s not lost in transit.
OVERSEAS company posing as Australian
This company is NOT IN LINE WITH ACCC REGULATIONS.
DECEPTIVE and UNCLEAR about the OVERSEAS LOCATION of their products. Implying that items will be shipped from Australia when infact they are located overseas, or more specifically in the UK.
No tracking is available for security of items purchased or whereabouts (items can take months to arrive).
Overseas charges on purchases are also applicable as they use a UK bank account.
I Purchased products from this website as it makes out to be an Australian based supplier, advertising fast, cheap/fr...ee shipping. Items were clearly not in Australia, nor where they noted that OVERSEAS SHIPPING TIMES would apply. When seeking help from the company, It was advised that I must wait 20 days to follow up any items. Upon waiting another week or so, it was advised that I must instead, wait 45 days to follow up my order.
Questions & Answers
Hi i received the order in excellent condition and faster than expected. But there’s s defect of the product which is not your fault. But i’m disappointed because when i tried to contact i just get failed capcha which is not existing
Recently tried to use your contact form on mobile and laptop but each time the send button is pressed it says the 'captcha failed'. There was no captcha. That makes it incredibly difficult to contact you and feeds into the belief that the company does not care about its customers, especially those in Australia.
If, by chance you do read this, here are my questions:
1. Do the watches come with batteries?
2. Are the prices in Australian dollars? This fact should be on every screen of the shop and at least in the cart screen.
3. Is the watch (Timex T46681) Australian stock?
Hoping you will exceed my low expectations and respond.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.