Reviewer Photos & Videos
NOT AU COMPANY
Made an order 2 weeks ago, not yet dispatched and advertised as being in AU, they’re not in AU. Do not buy. Shameful to advertise as an Australian based company when clearly not.
UK Based....not Australia
Sure my package arrived...eventually!
I would never use these guys again as they are based in the UK not Australia, would never have shopped with them had that been clear. OZgame Shop and a Melbourne address...yet sent from the UK. So slow with their delivery.....Spend local!
Missleading and sent damaged stock.
Ozgameshop has most of it's stock in the UK not australia. (Really a subsidiary or a uk company although registered in Australia).
Paid money for collectors items from an Australian seller. Revived damaged stock from the UK.
Don't buy records from this seller as they will likely be damaged as they do not use sufficient packaging to protect the items on a trip literally to the other side of the world, if not damaged before being packed for shipping).
Ordered 4 records from them one was received from their Australian stock in good condition b...ut the three albums sent from the UK had matching damage inconsistent with transport damage. Two of the uk albums also have significant transport damage. I had to contact them on Facebook to get an actionable email contact (as their contact us webpage is not functioning). After contact was offered a 30% refund for the damaged stock. After informing them that they sent damaged stock received an offer for a 40% refund. I accepted the 40% refund as a way to cut my loss.
I ordered a wheelchair bag last month and received it yesterday. The product is great however it did not arrive in time for when I really needed it. I made sure there was plenty of time for the item to arrive (taking in consideration the provided delivery window and the virus). I also ordered it with express shipping and was very confused when I wasn't provided a tracking number but apparently that is because this shop is in the UK. Looking at their website, on the front page, if you scroll down to the bottom where you can typically see the loc...ation on the company, it provides an Australian address. Along with the title of the company "OZgameshop", it is perfectly reasonable to assume that all items will be sent from within Australia. Only when you dig further, you'll see that they are in the UK. At no point was this communicated to me in the order process or any time after. I personally found out from the package it came in saying "GB" on the outside which prompted further research. Extremely disappointed as I wouldn't have ordered this if I had known it was coming from the UK, I would have ordered from an Australian website.
Order arrived Partially
I have made an order for $30 phone toy and fisher & price Mobile for baby cot ($70).
The phone toy arrived but not the other item which i needed the most. Been trying to call them on their 1800 number but no answer i also emailed them but no reply!
good price bit slow
some great price and great packaging to make sure nothing is damaged. just a little on the later side of shipping but that is fine and understandable. I love it!
- Verified customer
Good customer service
There was a time that i kept on asking about my player points retrieval, the reply was excellent. Also, a big help when i have problems from my last purchase.
Cheap prices, got some cheap zippos. Will be buying from them in the future. Hopefully the package will arrive quickly considering all the corona delays. very excited and have heard good things about them.
No issues, fast delivery
Would definitely shop in the future with you again, my PS4 games arrived quickly last time and now ordering board games off you as you have the best price for my items. Thank you!
always delivered. always happy.
I have ordered multiple times and have always been happy with the results. Postage is always amazing and on time. I have nothing bad to say yet :) recommended and cheers!!
Perfect. I've been looking everywhere for it
I have been looking everywhere for the vamps day and night day edition album for over a year and I finally found it and for a decent price in Australia
Perfect to grow ur game collection
excellent prices, games arrive in great condition. Been dealing with this company for awhile. Have not let me down as if yet. Looking forward too purchasing more in the future.
2nd hand records
Beware 2nd time l received a 2nd hand used records. Instead of a new record as described on their website. Record cover dented and scratched. Opened not sealed .You don't get a return postage instead a store credit which will cost twice for what you paid for the records
25 days and order has not arrived!!
Terrible delivery service. No tracking option. Over 25 days and still have not received my game. The website advertised 7-10 working days delivery!!! FALSE ADVERTISING!!! They have yet to offer me a refund..sigh
Very bad order from local places
My order did arrive but it was 2 weeks late. My order was dispatched late and I had to contact them before they sent it. The price was cheap but I will never order from them again because of shipping time and better local places.
one of the best
what can I say, ozgameshop always has the cheapest prices and some of the cheapest deliveries, which is odd given that they re UK based. I have bought from them before and I will continue to which is helped by there pretty good point reward system
- Verified customer
Not Australian! No delivery tracking, but legit online store
3 starts given because the price was the cheapest and I did receive my item eventually, as described.
2 stars deducted because the shop portrays itself as being located in Australia but items are shipped from the UK. Similar story to other reviewers, I was in a rush so paid for express delivery expecting it to be with me in a couple of days - complete waste of time that was. Over 2 weeks on, and I did receive my item, but no tracking number provided, and 2 weeks is long to wait when you're expecting express, domestic delivery. The lack of tracking info doesn't help with the anxiety of wondering where your order is.
great range and good prices
Very happy with the speed and quality of the items ordered and have ordered again! Competitive prices and easy to use website. The items were well packaged and arrange quickly.
Wide variety of music and at a cheap price!! Free delivery was a cool bonus and I like the idea of the player points! Will definitely be coming back. Cheers !
Shipping and deceptive practices
I've now been waiting for nearly a month for my package which is yet to arrive. Could only get in touch though the online chat and although initially was told I would get a refund is I haven't got my package in working 20 days, they have now changed this to 30 working days!!!
One issue was it was not clear items would be posted from the UK and shipping guides were way out. Deceptive postage and zero service. I haven't used them for a while because I had the same issue but now they are using COVID as an excuse - although I have received many packages from around the world without this delay. So I am left without being able to use my Xbox for another fortnight
Questions & Answers
Hi i received the order in excellent condition and faster than expected. But there’s s defect of the product which is not your fault. But i’m disappointed because when i tried to contact i just get failed capcha which is not existing
Recently tried to use your contact form on mobile and laptop but each time the send button is pressed it says the 'captcha failed'. There was no captcha. That makes it incredibly difficult to contact you and feeds into the belief that the company does not care about its customers, especially those in Australia.
If, by chance you do read this, here are my questions:
1. Do the watches come with batteries?
2. Are the prices in Australian dollars? This fact should be on every screen of the shop and at least in the cart screen.
3. Is the watch (Timex T46681) Australian stock?
Hoping you will exceed my low expectations and respond.
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