Outstanding Service & Products - THANKS TEAM!
I called up to check stock and was given a live update on their stock levels. I ordered and 5 days later my order arrived and we are so happy! What an easy transaction and lightning fast postage! Easy to navigate website and really friendly customer service team made this a very pleasurable experience for us.
Terrible Customer Service Matched Only By Its Poor Products! AVOID AT ALL COSTS!
First time using this company and we purchased a glass pendant from them. When it arrived cheap is not the word! Glass with bubbles blown through it, plastic pendant parts. It would of lasted 5 minutes after use.
Not a problem I thought, how wrong I was! I emailed that very day to explain the light needed to be returned due to quality issues. I didn't think this would be a problem, especially as the guarantee they state on their website said as much. After my first email I was emailed by a person from the customer service department asking w...hy I wanted to return the item, this is despite me stating this on the email already, so I explained again and asked if they could let me know how to proceed. That was three emails ago and still no reply! I have now had to refer the matter to my credit card company, who are now going to deal with it. NEVER, NEVER AGAIN! And I can only hope you take my advice. A joke of a company!
Free Shipping and Great Service
These guys are my favourite lighting shop, they focus on the latest in LEDs, which is nice since that's where all the new lighting is going, unlike Bunnings or other places where you have to dig through tons of outdated globes to find the good stuff. We purchased all the downlights for our business here, great volume discounts made for lots of savings. I had a bunch of questions and David was really helpful. I like that they ship for free in Australia, and that they are an Australian company too.
Light Table Lamp in Red With Chocolate
A unique gift that i was able to gift to my family friend on his anniversary, this was available in offer which is running on the website from where i order this, jack was really surprised looking the colour and design of this lamp. If any one of you wished to gift any lighting products this is a hot spot to look at
Design & Colour
Replacement of floor lamp that arrived broken - Justin Floor light.
New Floor Lamp - Justin Brilliant floor lamp and Justin table lamp bought for lounge rooom. Ozlighting sorted out the problem quickly with their supplier, Brilliant Lighting - who then arranged to send me out a new replacement floor lamp - new one arrived - box not damaged and light all in tact - and then between ozlighing and brilliant lighting arranged to pick up the broken lamp - and take it back - no problem . very happy with the after sales support.
Lamp arrived - box damaged and lamp inside broken and missing some screws that hold it together.
Excellent service, good value
We bought 2 Mercator ceiling fans with remote controls 2 years ago.
They were very reasonably priced (2 from Oz lighting cost the same as 1 of the equivalent options from a retail store).
18 months later, the one fan was inoperable. I called Oz Lighting up, and within minutes, I was informed that I should contact Mercator regarding warranty replacement. My old invoice was tracked and emailed to me as a courtesy.
I called Mercator up, and a replacement remote control and remote receiver was sent out without any argument or question. Excellent service all round.
Reasonably priced, looks good, good quality,
The one receiver box went, but that was replaced immediately by Mercator.
Great Customer Service
I recently purchased to 2 pendant lights (both the same light), they arrived with in a week (to Perth). Beautiful lights, unfortunately they were both damaged slightly, I also realised one of them is too large for the room I was planning for it to go in.
I contacted Oz Lighting and they have organised a replacement for 1 and are crediting me for the other. They are having them collected from me (at no charge). This has all happened in less than 24 hours of me contacting them, they phoned me and also sent me a follow up email to confirm th...
Great service. Great Range.
I purchased ceiling fans from Ozlighting and found the experience to be fantastic. The one Mercator fan had a factory fault and when I contacted Ozlighting, they sorted it out immediately and organised for a new fan to be delivered within the week. Great work OzLighting. will be definitely be ordering some more products...
Fast delivery, great service
I recently bought over $1200 worth of LED downlighs from OZ Lighting to replace my existing upstairs halogens.
Price, service, quality was impeccable and I will definately buy through them again when I replace my downstairs lights. With their bulk discount, the lights were cheaper than buying instore.
Goods were ordered and they arrived promptly!
Great products & fantastic service
I purchased around $500 of product for outdoor lighting when building our new house. Goods were ordered and delivered quickly as hoped, but most importantly, their ervice was impecabble and the quality of product was world class. No questions that OzLighting would be our first option when purchasing lights after this experience. Thank you everyone at OzLighting for making our home a brighter place.
range, price, convenienece, quick delivery, customer service
Worst Service Online Store
I placed a order with ozlighting.com.au on December 9th. After ten days it had not arrived ($798.00 of lights).
I tried ringing their 1300 phone number and over a whole day could never ever get to speak to anyone. The voice message is all our customer service representatives are busy- really all day?
I followed up with a email and finally got a response on the 20th Dec advising me in fact the lights I ordered are not in stock and likely not available until end of January
1. Taking money without having stock and advising this at the time is...
Terrible Packaging, Quality and Service
We purchase two sets of Oriel Vana Lights for $385 and when one arrived the cheap plastic diffuser bit was damaged. We contacted that company and it was the same story that we can't return or replace them and that we should buy another one. Overpriced could have bought something from Bunnings for $30 and it got customer service. Ordered another different overpriced light and it also did not work. Also the delivery was like 2 weeks late and I had to follow up.
Over Priced - NO SERVICE
Pathetic solar lights for the garden.
the lights didn't work we exchanged the rechargeable batteries. The most pathetic light. Paid $70 each set for a faint light. when I emailed the problem I was told I had opened them and so they couldn't be exchanged. How else are you to know if they are ok. I purchased these lights as a Christmas gift. What a waste of 140 dollars. never again. thanks for nothing Oz Lighting.
didn't work,. were told couldn't be replaced because we had opened them, how do you tell if they are OK.
The most unreliable service ever.
I ordered a 2m LED strip light for a Kitchen renovation, and the whole process quickly descended into a disaster. The goods were ordered on a Monday with the promise of deliver by Friday at the very latest for installation by an electrician who was already booked. I checked back with Ozlighting on the Thursday to make sure everything was tracking to plan, and I was assured that goods would be delivered on the Friday. Friday comes around, Electrician shows up, but no goods. I again contact Ozlighting who then after checking with the supplier...informs me that the goods have not even been sent, but don't worry its now on an overnight air express, it will be there on Monday. Stupidly, I believed them and I re-booked the electrician for Monday. Monday comes around, electrician turns up, and again no goods are delivered. I contact the courier service to check where the delivery is and the goods have still not even being collected from the supplier. I contact Ozlighting who are still trying to understand what is going on. In short I would never use Ozlighting again, they are unreliable and clearly have a very poor working relationship with there suppliers. It is unforgivable to run an online store and not be able to organise delivery. Be Warned! Unreliable, unable to deliver as promised, and clearly have poor working relationships with suppliers
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