***Warning to Customer*** They hike up price and put a huge discount percentage 40%
These guys hike up prices on purpose and reflect 40% however if you search the same product elsewhere it is cheaper without a discount. Deliveries come from QLD and my experiences have been quiet long waits.
I gave them the opportunity to redeem themselves as I previously made a large order stupidly and they failed! Try Ceiling Fans Warehouse they are cheaper, faster and better customer service!
2 weeks and still waiting ...
I bought LED lights 2 weeks ago and there was no update on the delivery status. After 2 weeks, I called the 1800 number and the lady asked me for my full name and details, rather than the Order No. I felt something was amiss. She said someone will call me back to update me on the estimated delivery date. No one called me back so I contacted them again. He gave me another delivery date but wasn't apologetic about it. If you are reading this, please save the few dollars and buy from another company that at least has a physical presence. That way, you can still rock up to the shop to demand your money back!
Utterly dissatisfied/ very poor customer service
I ordered a pair of table lamps on 9th April online order & was advised by staff it will arrive within 2working days. Week later after receiving no courtesy call/email about my product I called on 16th April to be advised by staff that the shades were damaged & a replacement was on its way! After me making numerous calls/emails. Very poor customer service Pathetic, inexcusable, above all they send me an email asking me to rate their product/when I really never received my purchased item. I will never recommend them to anyone.. not sure what business they run
It has been two weeks since I first ordered lights from these people. The first time, I had to contact them to find out what happened to my order 7 days after it was supposed to arrive. I called them on the phone. They said they would call me back and let me know what happened in 30 minutes. 5 hours later I get an email telling me the product is actually out of stock and unable to be sent. They provide me with alternatives in the same dimensions that they could send instead (albeit items which are slightly cheaper than the ones I ordered and pa...id for). I agree because I don't have working lights in my house. It will arrive in 2 days, they claim. 5 days pass and I am forced to contact them again to find out what is going on. Can I at least have a tracking number for this item that was sent last week allegedly? I still don't have the lights. They are utterly incompetent and they don't seem to care even a little bit about their customers. I should have told them to stick it when instead of compensating me for screwing me around initially they offered me cheaper versions of what I purchased. If the lights don't arrive this week I'm doing a chargeback, I'm not going to be part of some weird light-based money laundering operation, which I have to assume this is because they take money for lights while not actually being able to send said lights.
- Verified customer
Ordered 4 items and after 10 days of waiting had to call them to find out what the hold up was. They called back the next day to let me know one if the items was out of stock - they could refund the item and ship the rest. I was ok with that. The next day a refund arrived $68.20 against a $77 item. I called immediately and cancelled the entire order.
Terrible Customer Service Matched Only By Its Poor Products! AVOID AT ALL COSTS!
First time using this company and we purchased a glass pendant from them. When it arrived cheap is not the word! Glass with bubbles blown through it, plastic pendant parts. It would of lasted 5 minutes after use.
Not a problem I thought, how wrong I was! I emailed that very day to explain the light needed to be returned due to quality issues. I didn't think this would be a problem, especially as the guarantee they state on their website said as much. After my first email I was emailed by a person from the customer service department asking w...hy I wanted to return the item, this is despite me stating this on the email already, so I explained again and asked if they could let me know how to proceed. That was three emails ago and still no reply! I have now had to refer the matter to my credit card company, who are now going to deal with it. NEVER, NEVER AGAIN! And I can only hope you take my advice. A joke of a company!
The Price on their website is not up to date! I bought a floor lamp on sale. Then they advised me it is not on sale any more and should buy with higher price! Even though, I ordered with sale price and paid my order!
Worst Service Online Store
I placed a order with ozlighting.com.au on December 9th. After ten days it had not arrived ($798.00 of lights).
I tried ringing their 1300 phone number and over a whole day could never ever get to speak to anyone. The voice message is all our customer service representatives are busy- really all day?
I followed up with a email and finally got a response on the 20th Dec advising me in fact the lights I ordered are not in stock and likely not available until end of January
1. Taking money without having stock and advising this at the time is...
Terrible Packaging, Quality and Service
We purchase two sets of Oriel Vana Lights for $385 and when one arrived the cheap plastic diffuser bit was damaged. We contacted that company and it was the same story that we can't return or replace them and that we should buy another one. Overpriced could have bought something from Bunnings for $30 and it got customer service. Ordered another different overpriced light and it also did not work. Also the delivery was like 2 weeks late and I had to follow up.
Over Priced - NO SERVICE
Pathetic solar lights for the garden.
the lights didn't work we exchanged the rechargeable batteries. The most pathetic light. Paid $70 each set for a faint light. when I emailed the problem I was told I had opened them and so they couldn't be exchanged. How else are you to know if they are ok. I purchased these lights as a Christmas gift. What a waste of 140 dollars. never again. thanks for nothing Oz Lighting.
didn't work,. were told couldn't be replaced because we had opened them, how do you tell if they are OK.
The most unreliable service ever.
I ordered a 2m LED strip light for a Kitchen renovation, and the whole process quickly descended into a disaster. The goods were ordered on a Monday with the promise of deliver by Friday at the very latest for installation by an electrician who was already booked. I checked back with Ozlighting on the Thursday to make sure everything was tracking to plan, and I was assured that goods would be delivered on the Friday. Friday comes around, Electrician shows up, but no goods. I again contact Ozlighting who then after checking with the supplier...informs me that the goods have not even been sent, but don't worry its now on an overnight air express, it will be there on Monday. Stupidly, I believed them and I re-booked the electrician for Monday. Monday comes around, electrician turns up, and again no goods are delivered. I contact the courier service to check where the delivery is and the goods have still not even being collected from the supplier. I contact Ozlighting who are still trying to understand what is going on. In short I would never use Ozlighting again, they are unreliable and clearly have a very poor working relationship with there suppliers. It is unforgivable to run an online store and not be able to organise delivery. Be Warned! Unreliable, unable to deliver as promised, and clearly have poor working relationships with suppliers
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