During the period between October 7th, 2017 and November 30th, 2017, OzSale offered one random OzSale reviewer the chance of winning a $500 OzSale voucher. This was to encourage their customers to write about their experiences with OzSale, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward.
We were in a Guess store in San Diego three years ago, where my wife really loved a Guess luggage set that cost around A$500. I said "No" - too much of a nuisance getting it home. When we got home, I saw Guess luggage advertised in Ozsales - it included the exact same set that my wife had wanted in San Diego. Cost was around A$150 and postage from the USA was A$10. Remarkable value (and very happy wife).
It was then I realised that Ozsales - where items were coming from the USA - had better prices than one could get from the fabled US Outlet Malls, where items (such as perfume and handbags) were often only about half retail price.
I used to spend big bucks at Myers or Dubai Airport buying Guess Jewellery, because my wife loved it. Suddenly, the same quality jewellery was available at Ozsales for 70% or 80% off. And this was the good stuff, not the cheaper Guess jewellery they sell in the USA shops. And my wife also really likes the Yeidid jewellery sold at Ozsales as well, as being superb value.
On a couple of occasions the wrong piece of jewellery was sent, and one watch was defective. I contacted Ozsales, and they fixed the matter immediately, either with a refund or replacement.
The range of products at Ozsales is huge, and it can be a nuisance continuously scrolling down the numerous sales to see what is available. Also, sometimes they mix up a few men's and women's fragrances in their listings, so that if one only clicks on the Men's section, one may miss out on a bargain wrongly listed in the Women's section.
The discounts are sometimes not that big, particularly on the very premium designer or niche brands, and one can find similar or slightly lower prices elsewhere..
The only issue likely to annoy people is that when items are ordered which are in the UK or USA, it will take quite some time for them to arrive. This is in sharp contrast as to when the items are in Australia, where they usually show up in the mail within in a few days.
The only real downside of Ozsales, is that I've spent a small fortune there.
happy purchase !
Bought 4 items till now ... all the items were as described with good quality... Accurate tracking .. delivery is little bit late coz it is from UK ..that's ok !! till now satisfied with Ozsale.
I Had 3 Parcels Not show up at All tracking system shows been delivered my wife works from home all times they specified parcels meant to be Delivered False I have contacted Ozsale of Course they put blame on you you specify no signature so the driver May have left it in backyard maybe side of house maybe in your Garden at neighbours No I’m not going on Easter Egg Hunt my instructions are leave at front Door Not Bury it in Garden so I can’t find my Delivery it’s your Obligation to Find out where my Delivery had been Delivered to I Paid for Delivery Fee and Ozsale Duty make sure all Products Purchased should be Reach it’s destination No more Shopping with you I’m over you by Way No I still haven’t Recieved my
Orders one day I might find in garden when I’m digging up my daffodil Bulbs
Item was not even shipped before the estimated delivery date.
When I queried the actual delivery date I could not be given one.
They quickly took my money but could not commit to the service they offered.
Order so far late by around 5 days, no answer from Oz Sale; not even sure who freight company is. Tracking is useless as it’s been with delivery driver for several days. Not worth the headache!! No one answered messages!! I’m done with this company!
I have been shopping on this site for a few months now and have received exactly what I have ordered. So easy to manage now that I am used to navigating the site. Have had terrific deals with top quality products so far. Love the tracking service. It has been totally accurate also the emails and texts from Post Office on delivery.
Great savings if you don't don't mind waiting for your delivery. They have fantastic products for a fraction of the ptice if you were to to go retail. I hate shopping and not a massive fan of people/crowds in general. Ozsale allows me to browse at their vast range and it then gets delivered to my door. I've only had a few bad experiences when I started shopping from the site and now, if I've got any problems with my order, or if they are out of stock, emails are exchanged and I remain a happy and satisfied customer.
Always late, never as good as you expect from description
I think this is my 6th order, and my 5th that has been late. Of the 3 linen dresses i ordered, i got one that matched the picture and description
Disgusted and Frustrated - cant even get a reply
I returned 2 items for a refund, these were received by Ozsale 12th March 12.30 - it had Australia Post Tracking. Total of $285.80
I enquired on 18th March, to ask where the refund was and was told the return had not been processed by the warehouse. Since then I have sent 9 messages (today 3/4/19) and have not had a reply. I also filled out the customer satisfaction survey 5 days ago - no reply.
Stupidly I used the afterpay rather than PayPal. At least with the latter, you can lodge a complaint and receive a refund where it is due. My next course of action is ACCC and the Ombudsman.
Never on time
Im currently waiting on an order that the estimated delivery was for 5 weeks ago.
The tracking hadn’t been updated and when I contacted customer support I was told it would take up to a week to follow up.
If you order from this company, expect to wait 5 weeks for the ‘estimated’ delivery, and another 5 weeks on top of this ..
If you have low expectations you won’t be disappointed..
However, I’ve been buying from Ozsale for at least 7 years an am tired of shoddy service.. I won’t be buying again from this company once my orders have arrived..
My item never showed up!! Fastway Emailed to say that it was lost/damaged and ozsale need to handle it from here. Ozsale won’t do anything about replacement/refund because they haven’t heard from Fastway. I feel as though I am spinning in circles trying to get answers and have ended up extremely frustrated. A month ago I was excited, this was my first purchase through this company but after seeing how they deal with issues it will definitely be my last!! Disgusting customer service!!!!
Missing items from order
I hadn't used ozsales before and most likely won't again. I have contacted Ozsales online and have not as yet received a response regarding a couple of items missing from my order which have a combined value of approximately $360.
All I want is a tracking/reference number so I can chase this up with Fastway Couriers who are the most incompetent courier company in Australia and who do not even deliver to your door using the excuse that the parcels were oversized and had to be picked up from the depot!!!
Would not recommend purchasing from ozsales or using Fastway Couriers for parcel delivery.
Best place to buy shoes
Oz sale frequently has shoe sales that cater for larger sized feet at good prices. Most other sale sites only cater for standard sizes. Always excellent quality although sometimes waiting for delivery can be slower than I’d like.
Disappointed with item received.
The item I received was not the quality I expected from the advertisement, nor was the sizing true to Aust sizes. It was way too small for me and what I had expected.
The best online shopping ever
I am an ozsale customer 4years already. And since then i have no problems at all with my order. I loved shopping at ozsale because of their ourpay. It's so addictive i promise. And also if you have returns it's easy and free.
The only criticism is that it took a bit long from order to receiving it, but would deal with them again!
The price was great and the item is as described.
I love shopping with Ozsale.
The site is super easy to use and a great shopping experience. The only negative would be that items aren't shipped straight away. you are advised when the items will be shipped but it still annoys you. lol. You can also find that your product is available for awhile but not shipped. Not sure why but that's how it works. If you can put up with waiting for you bargains then it's a great site.
Always easy to order and no problem returning items that dont fit , very happy with Ozsale Helen ..
Very impressed with Ozsale most of my online shopping is wth them .
A long time customer .. product quality excellent and have recommended Ozsale to friends and they are happy .. never any hassles !!
Worst shipping ever!!!!
I have been a customer for over 5 years, but I will not buy from them again. I have contacted them several times in a year complaining that the so-called courier "fastway" do not do what they are supposed to. In a lot of cases, they do not bother delivering and just take my stuff to a parcel point so I should collect them. They are getting rude enough to take them 20 Km away from where I live and when I track the parcel, it has been with the driver for less than 90 seconds. They think I am stupid enough to believe them. My parcels with this crappy courier most of the times end up at parcel points or left in the street while they argue "in a safe place," without asking for my permission. I have complained about it to ozsale several times, but no one seems to listen. Ozsale, you may argue that it is the courier, but no it is you. Just see how terrible people's experiences with them are and when you keep on using them bc they are cheap, it is all your fault. You do have cheap products but deliver cheap experiences as well. Miss the old days when you used to use Auspost - they were not perfect but would not lie like idiots!
Worst customer service ever
They were great when they start selling but slowly they are tuning into nightmare. I used to buy a lot from them because of good bargains but now days I stopped myself even they are giving free delivery options. Worse customer service ever. Waiting for an order over 20 days and paid about 40days ago. No satisfactory reply from their Customer service. Very disappointed.