Found Ozzy Tyres on line. Went to store to check range. First choice no longer available so chose White GT with machine lip. Went back to Hoxton Park. Service great and wheels arranged for delivery. Only issue which prevented a 5 star rating was the wheel nuts supplied were wrong thread size unknown to me and When I put the first nut on whith rattle gun it damaged stud thread. Contacted shop and new nuts sent out express delivery. Same issue again wrong nuts supplied so had to drive to Shop and get correct ones. 2 days of mucking around, drive 100km and repair damaged stud. However the service was good and wheels are great.
All done over Facebook message including finance, speedy delivery and all is well brad was very helpfully selecting wheels and ease of purchase
Best variety and best value
Online guided me, over the phone got me. Our Range Rover Velar had few options but their growing range prompted me to call to see what was out there, and Brad helped us make a choice.
New Wheels and tyres
Spoke to Brad and the purchase was transacted over the phone (Friday) then installed on the Saturday following by the team at Hoxton Park. Very happy with the product in terms of look and performance
Great customer service and wheels fuckinh look
It was really good dealing with brad from ozzy tyres
Helped me to get right and exact colour which i needed
And they look fab
Prices are great.
Want to say how happy i am with my new wheels Thanks Ozzy tyres. I ordered on Thursday and they were delivered on the following Thursday morning. Overall a very fast and efficient service company. Well done Ozzy Tyres
Great customer service
Good service. Good products. Very happy with the wheel and tyre package i received. I would use them again and i would recommend them to my friends and family. Cheers guys!
Great service and sales team made buying wheels and tyres and easy process. Will definitely come back and purchase more wheels
Made my purchase online was quick and easy. Then received a call that my items where shipped. A+ pleasure to deal with. Great shipping time and quick response and helpful to provide tracking numbers.
Customer Service is great but can be excellent
Ordered some tyres online and paid but later found out there wasn't any stock. Emailed Ozzy Tyres and was having back and forth emails with their customer service consultant with a surprisingly quick very good response time. I ultimately wanted a refund due to specific tyres not in stock. Was asked to call their 1300 number and greeted with somewhat monotone voice and semi-pleasant greeting but was directed to their Accounts department very efficiently.
Their accounts department was very efficient, cross-checking my order number as well as my credit card to ensure that I would get a refund. They explained it would take 2-3 business days to be credited to my card. I was emailed the refund receipt and ended the call.
I would recommend the Ozzy Tyres team have the website be updated and have real-time access to warehouse inventory (if possible) as well as customer service consultant on phones may need their phone greeting to change so it's seemingly more pleasant to interact with.
Other than that, it was a good experience. They didn't make any business but they didn't lose any business. I'm a happy customer even though tyres were unavailable.
4.5 stars, close to 5.
Great sales staff communication.
Sales staff were helpful after a problem of not having fitment for my vehicle on a particular style they directed me to other viable options and made it easy to come up with a solution.
Was very good!
Ozzy tyres did very well. Order my wheel on a Monday and the next Monday they were at my door. Very happy with the product, fits and all items included. Nuts, hub rings etc.
They rang me and said that they didn't have my rims I ordered in stock but upgraded me free of charge and got them out the door ASAP.
Overall-very happy customer and I do recommend even though there may be quite a few bad reviews.
Well done ozzy..
Great service overall
Being in Victoria I generally wouldn't buy a product from another state, but the customer service was really easy and quick.
I was told it would be a next day delivery but after a no show I called Ozzy to ask what was happening, they told me that the wheels were on their way after a problem with the tyres and I would get them everything the next day, but I didn't.
After two more days of waiting I called the shipping company to get a tracking number but my name wasn't in the system so again, I called Ozzy to see what was happening. The boss took over my order from then and upgraded my tyres for free, he also said that he would send them out that night and I'd have them by Monday, being that this call happened on Thursday night.
The next afternoon I came home to see that everything was delivered early and in perfect condition. I'd like to thank Ozzy Tyres for responding so well to a small mistake and I'd recommend them to anyone looking for a new set of rims.
Ozzy tyres done well!
Easy to order and pay for good people to deal with
Wheels came quickly, fitted perfect
Makes any car look great!!
I went into ozzy tyres looking for new rims and tyres. The guys helped me pick out the ones I wanted and were helpful.
Whilst my car was up on the hoist getting the new rims fitted the guys found I had cracked brake rotors and recommended I get them replaced, they did a good deal for me and did good work.
Best price and service. Highly recommended. Would definitely come back in the future. I've always bought my tyres in OZZY tyres for a few years now.
Very good customer service although it's abit expensive
Good service , very polite and was very informative even though the prices are very expensive for the average guy to afford
Guys are very professional
Any issues these guys go out if there way
Willing to make sure you leave the shop a happy customer
Love my set of wheels
Very informative and professional.
Called to confirm the time and date.
Squeezed me in at short notice.
Staff were friendly at all times
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