One month and still no wheels and no communication!
Online/interstate buyers beware! We ordered wheel and Tyre package though Ozzy Tyres a month ago and have been promised on the phone on two occasions that our wheels will be sent the next day...still no consignment number to say they have been sent and the are not responding to our emails either now... very unprofessional and unhelpful when we spoke to them on the phone...we have now filed a complaint to ACCC. It really shouldn’t be this hard, if you are unable to supply us with the wheels we ordered send us a refund...
wasn't happy at all
useless, I wanted a 2 inch lift and a set of rims and tyres, went to pick up my car that afternoon and found it wasn't ready, 1 day lost at work, left the car on the hoist over night with the keys in the ignition and a flat battery on a brand new car......jump started it infant of me with an old crappy car and stuffed the radio..was told that half of the lift was a wrong ordered part so put in blocks instead of new leafs on the rear...was given original wheels back with 2 flat tyres and lost the hub caps, had to go to another tyre shop to get them fixed...nice guys but workmanship needs a lot of attention
Awesome customer service and selection of wheels.
Easiest wheel and tyre package I've ever purchased. Found the style of wheels and tyres I wanted for my Golf GTI online, I rang the guys at Hoxton Park and they ordered them for me and fitted them the next morning. Customer service is great and excellent selection of wheels.
Great price,great service
Sit back,relax and know you are in good hands when you visit Waza and the boys at Hoxton Park Ozzy tyres.Guys really know their stuff as we went through many Pro-drag tyre/wheel combinations to fit my BRZ(Brembo brake calipers/wheel arch clearance were a hassle to work around)but they got it done and the results were spectacular.Couldnt recommend them any higher.What are you waiting for?!
Great wheel and tyre package.
Ordered a wheel and tyre package online from Perth and got it delivered within a week.
Each time I called Ozzy with an enquiry or request for update I got a satisfactory reply.
Wheels and tyres came packaged well and with all accessories.
The courier was also very helpful and polite.
Overall a positive experience. Thanks Ozzy Tyres.
Great Customer Service from Ozzy Tyres
After initial issues with Package purchased, customer service jumped through hoops to help sort my situation.
Thanks to Jess for all your communication and sorting.
I have no hesitation in recommending Ozzy Tyres ...Awesome Wheels and Packages.
TOP SERVICE, GREAT RIMS & TYRES
Thank you for your great service. Easy to talk to, very friendly stuff, helped me out picking the right rims & tyres for my hilux. Job was done in an hour and turned out nicer than I expected. I will be recommending to my mates.
Thanks ozzytyres for agreeing to give my refund I really appreciate it I wait for my refund from you guys Hussein thanks again appreciate it. No hard feelings for ozzytyres
I bought the best wheels that I have seen.
So happy to quickly and easily find and get fitted the wheels of my dreams. I couldn’t be happier with the service from Alex Ben & the team. Really appreciate their work & help to get what I wanted.
Please be careful from buying products from this place
Please don’t buy any wheels from this business and don’t trust anyone here.
I'm sorry as I am not able to write a personalised review for this organisation but I will be copying and pasting my complaint I wrote to this organisation.
On 25th February 2018, I have purchased Alloy wheels (Vertini Hennessey 20x8.5 5x105 Machine Face/Chrome Lip Wheel & Tyre Package) as guided by [name removed]. The total cost of the package was $1850 which was paid through Zip Money. The order was placed over the phone after a detailed conversation over a few days with [name removed]. I had the product fitted on the car at the their Hoxton Park workshop.
Prior to making payment, I double checked with the Sales person ([name removed]) that the wheels which were being put on my 2016 Mazda 3 Sedan were roadworthy and appropriate for my car. Once [name removed] confirmed that the wheel are appropriate and roadworthy is when I proceed to make payment over Zip Money. Also he even advised that they offer a special guarantee which they call fitment guarantee (whatever that means.)
On 22 November 2018, I was trying to get an RWC for the car and the mechanic advised me that the wheels on the car were unfit for my vehicle. And he advised me that the wheels had the wrong offset, track width widened and wheel sticking out beyond the guard which doesn't meet the Vic roads and RMS standards.
Ozzy tyres don’t guarantee anything and all they care about is making a quick sale. Also, I have advised this issue to Ozzy tyres but there hasn’t been any resolution from them and they have denied to fix this matter.
The next step I have taken is to report them to the consumer affairs.
To all the past buyers if have modified your car here please take it to your mechanic as it could be unsafe and illegal to be driven on the road.
Quick with my tyres
Went on line and ordered two tyres on 26th boxing day and a call today to tell me my tyres are at the store for pickup on the 2nd January very happy with Ozzy tyres. Sound like the fellow having troubles should get a life.
Needed tyres fast, placed an order.
Was never made aware there was a process of verification required, therefore lost days in processing, was forced to settle for other tyres in town to get back on the road and Ozzy Tryes won’t refund full amount! I’ve lost days at work and now $400 from Ozzy Tyres for not submitting full refund.
Had the order processed like every other online store does I wouldn’t have had a problem.
Disappointing to be treated like this when I didn’t have a choice!!
Thanks Ozzy Tyres Canberra
Wanted a couple of new tyres and checked online for prices. Ozzy tyres had a sale on but the tyres I wanted weren't in stock so appeared I would need to opt for a more expensive option. No problem, I was offered the more expensive tyres at the lower price - happy customer. Thanks Ozzy Tyres Canberra.
False advertisement and 6mth wait
Purchased a full set of Stance 19’ rims, loved the look on my vz Ute went back for another 2 for spares. Purchased in early May but was told after the website confirmed there was available stock that no 19’ profile rims for the same ordered prior were available. Was pestered into purchasing another brand that had supposed similar look, refused and requested to source pair of same rims ordered. Waited 2mths and no notifications so called up the contact number attached to email; again was told nothing available and again pestered into change for similar style of another branded 19’ rim. Again declined and continued to request Stance rims to be ordered from their distributor, it has gotten to 6mths before again contacting them and this time after demanding the order be finalised or would refer matter to ACCC and ombudsman as to the false advertising and incurring fees and charges via credit company, was only refunded the amount for the rims. No further contact from Ozzy Tyres, poor customer service and don’t believe they were this poor at completing customer orders.
Waza and the boys!!
Great service with a free red bull! Easy to talk to and awesome job on the ranger!! 'Quote' best looking ranger we have seen in a long time thanks for the new wheels and tyers boys so stoked with them and thanks for fitting them late Saturday afternoon!
Great customer services
I placed orders online and the tyres were ready in 3 business days. Fast delivery!! Great customer services when I visited the store. They provided reasonable prices! Excellent work!
Amazing service and even better deal
From the moment you walk in to the moment you leave you are made to feel so welcome and at home. I rang up a different tyre place in Silverwater Sydney that does Wheel & Tyre package deals too about a week ago but the staff was short fused, "knew better", and wasn't willing to accommodate my needs but then I found Ozzy Tyre online. Not only did they give me the perfect product and tended to my every need but they also did it at a price that can't be beaten. They even threw in free lock nuts and a free tv that was only available when you go through the online process. They kept me up to date every step of the way and with free ice cold bottled water or some red bull while you wait, time flied and was worth every second I had to wait. Big shout out to a awesome group of guys!!!! Thanks again!!
Perfect wheel for a Japan inspired Mazda 2
This is the 3rd time I’ve bought wheels and tyres from Ozzy, I keep coming back because the prices are exceptional, the wheels are the highest quality and the service is quick and quality. I was after a wide fit Japanese style wheel for a new Mazda 2. It’s been fitted with coilovers and just needed something wide to give it an aggressive stance. After a detailed and helpful phone conversation with Wazza I was locked in to some 17 x 8” Avid 1 AV-56 wheels in bronze stretched with 205 Kumho tyres for $1650! The guys fit me in the next day and now the Mazda 2 is mean. I couldn’t be happier with the look and feel of these new wheels and tyres they give the 2 a perfect amount of Japanese nostalgia. Thanks for the help lads!
Great Customer Service
OzzyTyres were professional and helpful thought the whole process. When the wheel package I had ordered online was out of stock I was contacted and they happily organised another wheel package for the same price. Will definitely be using them again in the future and I highly recommend them to everyone I know.
Unprofessional and unreliable
These guys have basically demanded and taken my deposit for a set of wheels I was after which they confirmed with me that they had stock and everything is good to go right before coming in for fitment. After coming to their store, they make me wait 1hour before telling me that they don’t have stock. I was fed with the most ridiculous lies and promises that weren’t met after a deposit was already taken. It took numerous follow ups (calls and emails) as well as the need to get fair trading NSW involved before my refund was processed. Their refund process is total nonsense and just a way for them to steal your money for as long as they can. If you don’t follow up on your refunds, you won’t be getting anything returned. Took them over 2 months to give me my money back when it was their stuff up to begin with. Until this day, no acknowledgement of their mistake or apologies were given.
Did not think a company this bad could exist. To sum up my experience, I can say that the staff (at least the ones I’ve dealt with at Hoxton Park) are INCOMPETENT, UNTRUSTWORTHY, UNPROFESSIONAL, and definitely UNRELIABLE. You will be fed with lies/nonsense stories, and have your time wasted by them. All they actually care about is landing your deposit, and then covering their own stuff ups with more of their nonsense. Out of my 2 visits to this store, I witnessed almost the exact same issue that 2 other customers had to go through. An ex supplier of Ozzytyres also telling me their experience with this bad company. Some of the other poor reviews seem to be 100% accurate - seems like Ozzytyres does not care about customer service.
My advice: DO NOT PLACE A DEPOSIT or any kind of payment until they physically have what you are requesting for and that you could see for yourself. Ask them exactly what their refund process is and when will you be entitled a refund. Have written communication that can be traced back to them to cover yourself.
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