Reviewer Photos & Videos
Just came back from 8 night cruise to New Caledonia. Missed two ports due to weather and medical emergency. Disorganised stuck on a ship with nothing to do. Booked a queen bed and got two single beds stuck together to make it a queen. Absolute joke. Went to New Caledonia on Monday where most shops were closed and other tourist attractions. The ship stunk. The staff were nice but the ship was so old and bad. They only offered to give us 75 dollars for compensation of not seeing the two ports the whole reason we booked this holiday was to see New...Caledonia and the islands. Very poor experience has put me of cruising forever. Everything was a rip off. It’s really not what you make it when there was drama after drama. I was lucky to keep sane being stuck on a ship. Never booking with pno again
It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
- P&O Pacific Explorer
- Verified customer
First n last cruise
We only made 1 out of 3 stops nothing to do on board staff in spa are to busy to even serve u really disappointed in this cruise cost me a small fortune for nothing
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
My family and i had the best time ever!! Staff were 5 star, food could have been better sometimes but was always another option to try other food. The entertainment staff blew us away! what talent!! have now been on 2 p&o cruises and have booked our 3rd! best way to travel.
- P&O Pacific Dawn
- Verified customer
Old and tired.
Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...
- P&O Pacific Aria
- Verified customer
First time cruisers
Our trip started from Brisbane to Airlee beach on 9 August in and ended on 14 August 2019. Our cabin was perfect and close to the lifts. The food was excellent at all the venues. The cherry on top was the entertainment and the 4 organisers. Names starting with Co and Ca and Mj and Ge. I really enjoyed their humor and love for people. Thank you P&O.
Never use the hairdresser
went To day spa to have hair coloured and cut - he absolutely butchered my hair. Complained the next day after washing and styling myself. Apologetic and asked if I wanted him to fix it. No thanks after what he did. Manager never contacted me. Sent an email when I arrived home and offered $250 in compensation. It has never arrived even after sending 2 more messages. They don’t care at all. Never again. Also told no charge to go to Iririki Island to go snorkeling, when we arrived on the Island we were out of pocket around $70.00. Dosn’t cost the staff anything so that is why they tell you to go there as they get kick backs over there.
Never never never will I ever step foot on another of your ships. I made a booking over the phone with one of your consultants for a cruise, I got the confirmation and my $1 deposit was paid. Then today I get advised that the booking was made in Australian dollars and it needs to be in NZ dollars. The consultant advised me that because my initial booking would need to be cancelled I would lose my deposit - it was only $1 but it wasn't my fault your representative did it. Then I get told that when my booking was cancelled so it could be rebo...oked in NZ dollars that I would lose my room and the only options were an oceanview or the presidential suite. How is this possible I had a booking confirmed the room doesn't disappear. When I challenged this I was told I would be put on a waiting list. This is outrageous!! I had a confirmed booking!!! I will have you know that I am booking for 11 rooms in 2021 for a cruise for my sons 21st and it WILL NOT be through P&O. I will never sail with you again, my holiday has been ruined and as a business owner I will advise all my contacts of what your company has done. This is unacceptable and outrageous.
cruise to hell
Staff Great , Food total crap pig food , Over crowded , Totally RUDE passengers . Children very polite and well mannered , Drunks boat I mean drunks cruising . never will we cruise again finished.
Worst cruise ever
24 June 2019 12 day cruise. From day one they had 3 drunks causing trouble swearing asking one of the staff to bend over so they could you know what in front of elderly couples. One women was terrified of them and asked if she could stay next to me and my wife. They asked her to come to there cabin and have some lines of coke. One of them had a screaming match with security. Any other cruise line would have put them off at the first port. Maybe the Captain on the explorer approves of this kind of behaviour. Don't bother getting priority tender ...tickets as the staff on board don't know what they are. We were also had VIP tickets priority boarding and disembarkation. Our luggage was last to come off and we missed our flight. This is the third time people have had drugs on P&O. As the Captain has full responsibility to what happens on the ship maybe its time to change Captains before they have another death on board. I will never travel P&O again. I wont even bother to mention the poor service and quality of the food.
Wouldn't give us 20 min to get from delayed flight
Totally inflexible!!!! They don't give "A crap"
Extra cost to fly from NZ to Fiji & Accommodation, and not even the "gesture" of an onboard Restaurant Voucher.....considering P&O have saved on 3 Nights Food and Servicing of Room.
BAD. Please read.
omg love self torture, sadistic? want to be tested for HIV, stuff stolen and get caught with a bunch of dying turtles and animals... want to wait 6months for your refund so you dont post these reviews. DO THIS CRUISE!
boat helplessly run down, caught in lifts for 20minutes. missed ports due to bad weather... turns out there are numerous ways to access the island, we could have gone,. all 9 of us there for a 50th birthday CRAZY MONEY SPENT rough rough days at sea but no communication from staff. plates falling in restaurants 'oh it is always li...ke this' entertainment is nonexistent. we were actually bored. pools closed for no reason, emptied even. closed at 6 when open!! one of us was hurt at island. really bad. i ran to first aid who didnt give a crap to be honest. i then ran to tender boat to ask them to wait. ran back to injured to get them off a rigger they were injured on then we carried her to the jetty where first aid had a wheelchair. mind u they wouldnt even turn it around so she could get in! useless and EXPENSIVE doctor fees, she is still coping with injury, needs surgery and even got tested for a wealth of serious diseases. Do not do it. Seriously reconsider!
Dodi was a very good staff member in making sure our cabin was very neat. He was very patient with us being in party mode and all. Very well mannered and overall loved the stay. Please pass this onto him.
Hopeless call centre
Booking online was easy and simple. However, after logging into the cruiseling portal, we were unable to allocate the correct people to the correct rooms. So we called the call centre. In broken English, they offered to put the correct people into the correct rooms, with a $50 rebooking fee for each! This is our first experience with P&O. At this rate, it will probably be our last.
Wouldn't do another ( Pacific Eden) P&O cruise ever! Toilets that don't flush and over flow, paint flakes sticking to your face when sitting on balcony. Food at the pantry average and monotonous, entertainment hit and miss not a good experience was very disappointed!
Worst ever experience passenger’s health affected
Tuesday 29th Jan 2019 en-route to Hamilton Island. Awoke to vile stink in cabin was throughout decks 4 5 and 6, was coming in via air conditioning. Reception and other crew members told us there was a fuel leak . What we didn’t know at that time was that the fuel IFO 380 releases hydrogen sulphide gas, a potentially lethal and explosive gas. Symptoms of hydrogen sulphide exposure can take 72 hours plus to to show. Passengers had burning eyes , sore throats and nasal passages , headaches fatigue,coughing, vomiting etc all known symptoms of h2s ...exposure. Constant requests for the ships doctor, safety officer with air quality meter and the Captain (documented) to address concerned passengers ignored. This went on for over 17 hours . By 11pm passengers were leaving their cabins with pillows etc. to,escape these fumes. Then after disembarkation passengers who complained to P&O have received an email from P&O even though they are aware of the symptoms passengers suffered stating “the fumes although unpleasant were not harmful”. Does that not stink (no pun intended) of a cover up???
With the right attitude and a few hacks you will have a good time
Just went on the Whitsundays cruise and had a great time! +ves: overall good value for money as we dodged the tourist traps and extra charges and had a great time at Airlie, very friendly staff and overall vibes on the ship
-ves: our shore tour was cancelled as they didn't meet min numbers (after paying then being refunded we had to quickly choose another tour), they need an adults only pool and more spas (only 2 in the adult area) ! Lots of waiting in lines ect but we got smarter as the cruise went on... Food is pretty good (some meals much b...
It was ok. Go on it with the right attitude and you'll enjoy it. Never compare with Royal Caribbean.
My friend and I just did the 4 day Airlie Beach cruise in February 2019. Booking process was quick and easy. The attitude you have going on the cruise is important. We went on the cruise to have fun.
The safety drill was conducted in general area rooms where people could comfortably sit at tables.
Cruising was fairly smooth. Cabin was clean and bed was very comfortable. Shower had good pressure.
Karaoke was on every night and was fun to take part in and watch.
Entertainment in theatre was enjoyable.
Trivia was fun. Dancing classes were fu...
TERRIBLE!! Don’t book with this company, DONT RUIN your holidays- honest opinion.
We were on pacific Dawn for 7 nights and had TERRIBLE experience, food is same and same all over again, poor quality customer service inside and outside the cruise, if you want to see the doctor, nurse will not let you meet the doctor advising she knows just as equal to him.
Please always ask the question whether it’s going to be rough ride as they won’t tell you and you will end up having your cruise experience ruined with getting sea sick, they just want your money and have nothing to do with whether you have had a great holiday or worse hol...iday. We had saveral meters swell throughout the cruise and it was very rough ride for the whole duration. These people are just greedy and have no care towards anyone. TERRIBLE, go with royal Caribbean if you can, atleast they have better customer service then these people. Also not to mention the bad and disgusting rooms.
Questions & Answers
anyone travel on may 2008 12 night pacific islands cruiuse from brisbane back to brisbane either n813 or n830 cruise , please contact me thank you
I am booked on the Matt McLauchlan Battlefield cruise In late August, and I am wondering if the Pacific Dawn has 4G or 5G for the internet?
Wha are the Quad Cabins like for 4 adults?
Are the mattresses thick enough?
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