Reviewer Photos & Videos
Absolutely horrible company. Their crew are lovely. But massively underpaid. Everything on the cruise is overpriced and they will save money wherever they can. Especially at the expense of their passengers. I will never give a cent of my money to this terrible company again.
Enjoyed through and through!
Came back from a New Caledonia cruise, fantastic! The food, comfort, entertainment - everything was top notch! It is true we did not visit the two scheduled islands due to weather and a medical emergency (drunken passenger's fall), but it was beyond the crew's control.
Hop on hop off bus
Booking out first cruise was easy 2 years planning saving family of 4 kids 13/11
Travelled from Mildura Victoria to Sydney for cruise arrived early for luggage drop off but was aloud to board, so far so good. Expectations looking forward to noumea, Mare and isle of pines! Snorkelling swimming cultural tours foods
What we go was a nightmare 11 emergency evacuations and 2 deaths! We landed at noumea twice as weather and was too rough to tender to Mare island even though we were right there waited 30 mins then just loaded up and returned to no...
Best Short Cruise Ever
At the last minute we were asked if we would like to pay extra for a cabin upgrade from Balcony to Sateroom. Being my husbands 60th birthday I paid and let him get the surprize.
The State room was fantastice and Grisella and Robert were the best stewards ever, taking care of our every need.
We ate at the Waterfront and Angelo's each night and on the last night we paid for the indulgence meal at the waterfront - well worth every cent of $8.00 entree of Risotto and 2 jumbo prawns.
Pantry was great also, no problem getting a beautiful meal with lo...
- P&O Pacific Aria
- Verified customer
Booked my first cruise 4 day cruise from Brisbane to Airlie Beach. All I can say is it was over priced. When I first booked back in April I booked a room with a balcony it was $3000 but I had the option to down grade. This became available and I said yes. My fare was dropped to $2500. My room on the boat was on deck 5 (second deck from the bottom) very average). Needs updating badly. Mould in the shower. Outdated decor. Friends of mine also went on this cruise it cost them $1500 for the 2 of them. $1000 less than me. We were o...n the same floor. I also spoke to some other people they paid $1600 and booked a week before the cruise. I questioned P & O and they said I didn't book far enough in advance. I thought 6 months was pretty good. I wouldn't recommend this cruise and P & O to anybody. Disgusting service by customer relations. Didn't want to listen to what I had to say. Brushed me off. I definitely think there was a mistake made with my fare but P & O seem money hungry. P & O DISGUSTING!!!
Just came back from 8 night cruise to New Caledonia. Missed two ports due to weather and medical emergency. Disorganised stuck on a ship with nothing to do. Booked a queen bed and got two single beds stuck together to make it a queen. Absolute joke. Went to New Caledonia on Monday where most shops were closed and other tourist attractions. The ship stunk. The staff were nice but the ship was so old and bad. They only offered to give us 75 dollars for compensation of not seeing the two ports the whole reason we booked this holiday was to see New...Caledonia and the islands. Very poor experience has put me of cruising forever. Everything was a rip off. It’s really not what you make it when there was drama after drama. I was lucky to keep sane being stuck on a ship. Never booking with pno again
It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
Probably not a good idea to show me an offer on MY FACEBOOK that I can't have
Booked a few weeks ago and now they're showing me that my cruise now comes with a drinks package. You might no want to show this in MY FACEBOOK FEED if I am not eligible because I already booked. Thanks for nothing guys!
- P&O Pacific Explorer
- Verified customer
First n last cruise
We only made 1 out of 3 stops nothing to do on board staff in spa are to busy to even serve u really disappointed in this cruise cost me a small fortune for nothing
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
Fantastic Time & Created Life Long Memories
Just got home from a Four Nights PO Aria Brisbane to Airlie Beach and had the most amazing time - everything was seamless from boarding to cabin allocation, daily activities and party nights - something for everyone - if you wanted to chill by the pool, read in the library, relax with afternoon tea in the Piano Bar, hang out with Miguel playing Bingo or test your memory with trivia quiz in the Ocean Bar - treat yourself to a wonderful pamper package, enjoy the company of so many amazing people who are willing to share they stories and there exp...erience, dinning in amazing restaurants or having breakfast on the deck whilst watching the sunrise, little ones are catered for , teenagers and adventures had their on entertainment and the staff were very accommodating with the disabled and our senior cruisers - I went on my own and I never had five minutes to myself because I was so busy attending the scheduled events and having a glass or two with friendly folks who made my short break away so rememberable - and the Whales - I will never forget the spectacular show these incredible animals put on for us each day - the ship itself was clean and lux and I remember thinking on my last day that the decor really looked fresh and well kept on the last as it did the first day - my cabin concierge made a fuss and took care of me each day - they acknowledged I was on my own and kept checking in to make sure I was ok .... even had turn down service and fresh linen each evening - I would strongly recommend you book your next long weekend on PO Aria and I would say your experience will be up to you - you engage or you do your own thing - yes you pay for drinks however they make it easy for you and you can select from a drink package to help with the budget - if your going for sun and alcohol then "Yes" you will need to budget but if you have a night out at a night club or a restaurant then you will pay the same price for drinks anyway - Thank you PO, Helloworld and all my fellow cruises for helping me creat life long memories .......
P & O Shame on You
Myself and my husband and 2 of our good friends embarked on what we hoped was going to be a memorable holiday on the Pacific Aria, sailing off on the 13th August 2019 for the New Guinea Islands and returning on the 23rd August 2019.
Firstly, the fact that we were told we could not take our usual pack of water on board and the usual 2 bottles of wine was a disappointment. We knew then that P & O were money pinching, as we were always allowed to take these items on previous P & O Cruises.
Then we saw the boat as we boarded - what a shock....
Never, ever again
If I could give no stars I would. I will never travel P&O again and we don’t even set sail until next week. This company has no interest in helping or trying to accommodate their passengers. I have an elderly mother that requires a walk in shower. Would not upgrade would not consider a room change to help. So at point now if something happens to my mother and she hurts herself I will take legal action.
My family and i had the best time ever!! Staff were 5 star, food could have been better sometimes but was always another option to try other food. The entertainment staff blew us away! what talent!! have now been on 2 p&o cruises and have booked our 3rd! best way to travel.
- P&O Pacific Dawn
- Verified customer
Old and tired.
Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...
Don't give credit card authority.
Cruised with them to Loyalty Islands. Didn't get to the last Island. Apparently it happens often. 3 days of repeat nothingness. After returning and all room accounts settled, 4 days later debited accounr $49, nothing purchased and the customer line don't know why, "said take it up with your bank". Unprofessional stealing!
- P&O Pacific Aria
- Verified customer
First time cruisers
Our trip started from Brisbane to Airlee beach on 9 August in and ended on 14 August 2019. Our cabin was perfect and close to the lifts. The food was excellent at all the venues. The cherry on top was the entertainment and the 4 organisers. Names starting with Co and Ca and Mj and Ge. I really enjoyed their humor and love for people. Thank you P&O.
Never use the hairdresser
went To day spa to have hair coloured and cut - he absolutely butchered my hair. Complained the next day after washing and styling myself. Apologetic and asked if I wanted him to fix it. No thanks after what he did. Manager never contacted me. Sent an email when I arrived home and offered $250 in compensation. It has never arrived even after sending 2 more messages. They don’t care at all. Never again. Also told no charge to go to Iririki Island to go snorkeling, when we arrived on the Island we were out of pocket around $70.00. Dosn’t cost the staff anything so that is why they tell you to go there as they get kick backs over there.
Not as good as expected.
Firstly I want to be clear, there were a lot of people having a great time. Turns out we are just not cruising people. We were in Balcony Room 9070 on a recent 4 night cruise from Brisbane to Airlie Beach and return. The room was big enough and our room stewards [name removed] and [name removed] were wonderful. However, quality of sleep was poor with the bed vibrating all night. There was plenty of entertainment on the cruise unfortunately all humour was peppered with sexual innuendos and gay humour. We walked out of one show as it was 'over th...e top'. The food was acceptable but not of the quality we were expecting. Salt Grill which we paid $59 each to dine at was the worst. All other outlets are free and were Salt Grill only allows you to choose one entree and one main meal and dessert the rest will let you have as much as you like. We have dietary requirements and we were told it would not be a problem. it was. As you would expect alcohol was very expensive. Our cruising days are over. Review of Dining Option from worst to best. We require food that is Garlic Free as it makes us sick. SALT GRILL. Entree was Sea Scallops with Truffle Oil. Never had TO before never will again. It was the only taste on the plate. Sea Scallops were tasteless and had texture of having been frozen. Main was the Barramundi share plate with Mushrooms in Oyster Sauce. Originally they came back and said we couldn't have it because of the garlic but then worked it out that they could substitute fresh fish for the marinated fish. The fish was the only thing on plate edible. The mushroom were so salty you couldn't eat them. One of the side dishes we ordered was Zucchini and Bacon with Dukkah. Again the only taste on plate was Dukkah. The Dessert was nice. I would just give this one a miss completely. Rating 3 out 10 THE PANTRY. This one is a series of outlets supplying different style options. It replaced the buffet. Food here was quite good. We had never eaten Indian Food before so we were able to get a small serve of each on order to try. The only disappointment was Hooks Fish and Chips, the fish supplied had no texture and was almost jelly like. Rating 7. DRAGON LADY. Asian food. Because of our Garlic Allergy we were required to visit the restaurant the day before our reservation to go through the menu with the chef to see what could be done Garlic Free and order it in advance. The food was very nice, however the servings are quite small. Rating 8. ANGELOS Italian. Again menu worked out a day in advance. We had a waiter assigned to us to ensure food was done right and we liked it. The food was delicious Rating 9.
Never never never will I ever step foot on another of your ships. I made a booking over the phone with one of your consultants for a cruise, I got the confirmation and my $1 deposit was paid. Then today I get advised that the booking was made in Australian dollars and it needs to be in NZ dollars. The consultant advised me that because my initial booking would need to be cancelled I would lose my deposit - it was only $1 but it wasn't my fault your representative did it. Then I get told that when my booking was cancelled so it could be rebo...oked in NZ dollars that I would lose my room and the only options were an oceanview or the presidential suite. How is this possible I had a booking confirmed the room doesn't disappear. When I challenged this I was told I would be put on a waiting list. This is outrageous!! I had a confirmed booking!!! I will have you know that I am booking for 11 rooms in 2021 for a cruise for my sons 21st and it WILL NOT be through P&O. I will never sail with you again, my holiday has been ruined and as a business owner I will advise all my contacts of what your company has done. This is unacceptable and outrageous.
Questions & Answers
I am booked on the Matt McLauchlan Battlefield cruise In late August, and I am wondering if the Pacific Dawn has 4G or 5G for the internet?
Wha are the Quad Cabins like for 4 adults?
Are the mattresses thick enough?
Is there hot chocolate at the drink stations
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.