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Pacific Hydro

Pacific Hydro (page 2 of 2)

4.5 from 33 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
26
4 star
4
3 star
0
2 star
0
1 star
3

Annie

Anniehustonwhip327@telstra.com

So good

published

Just switched to Pacific Hydro. Seamless and fast sign up. Clarity on good rates. Pleasant call centre staff.
So much better than previous retailer who billed me incorrectly for almost 2 years. Always check your NMI and Actual Meter numbers are actually correct.


MansfieldJohno

MansfieldJohnoNortheast, VIC

  • 14 reviews
  • 16 likes

Poor customer service

published

I have called this company 3 times only to be told all our operators are busy on other calls. So I contacted there customer service and the guy (Neil) was very hepfull he said he would get someone to call me back from sales. Quess what . It never happened

margkennedy

margkennedyAU

  • 2 reviews
  • 3 likes

Pacific Hydro

published

I rang this company and yes ,they do supply Shepparton area. The staff member was helpful and answered all questions. She did say signing a contract means your charges are locked in for the term of the contract and won't incur rate hikes. I am still comparing usage and supply rates before signing up

Just Do It... And Switch to Pacific Hydro

published

I switched my electricity to Pacific Hydro 3 months ago. The set up and customer service were great and the billing (via email) is easy to understand. The key component is the simple pricing structure that is 20% cheaper (including competitor pay on time discounts) than the nearest rival. As I said, just do it...


Buzz234

Buzz234Geelong

Garbage

published

Poor communication and full of lies.
Told me they would get back in 24 hrs.
I called them 3 times the following week only to be told an email had been sent, nothing was sent as I checked junk as well.
Avoid


Chris

ChrisMelbourne

  • 2 reviews
  • 2 likes

Best power company in Melbourne

published

Very easy to work with, cheap prices and an easy pricing structure. Pacific Hydro is a no frills electricity company that simply provides energy without all the advertising and cost. What else do you want?


jess

jesscastlemaine

Appauling customer service

published

called three days in a row to sign up with pacific hydro.
each time told all sales team was on the phone and i would get a call back within the hour.
left my details.
no call back that day. call again next day. told the exact same thing as though it was scripted.
didnt want to deal with this terrible service for the period of a power contract so went with a different company.
may be the cheapest, if you can actually sign up!


Silvers

SilversSunbury

Simple clear energy rates and fantastic service

published

Contacted Pacific Hydro via phone and email on a few occasions over past week and always questions were answered clearly and without sales pitch. Transfer process was by phone and email to sign documents. It was handled promptly and saving on energy bills as a result of cheaper rates. No discount but none needed when rates are lower than others inflated prices before discount. Not the biggest but customer service and pricing is fantastic.

Tony

TonyGreater Melbourne (Inner), VIC

  • 19 reviews
  • 55 likes
  • Verified customer

The cheapest electricity company for Citipower in Melbourne, simplest pricing scheme, no horrible di

published
1 comment
Tony
Tony
KissMiss

KissMiss

  • 55 reviews
  • 51 likes

Made the switch

published

Isobel

IsobelMelbourne

  • 7 reviews
  • 5 likes

The BEST power company in Melbourne

published

We just moved to a building with a stupid "embedded network" and had to say goodbye to Pacific Hydro after 2.5 years :( Quite the bummer. Not only has Pacific Hydro offered the best rates (other companies tried to get me to do the switch and not a single one could match Pacific Hydro's rates) but they also had superb customer service. When they accidentally turned out power off (misunderstanding when we were moving), they managed to immediately jump on it and did in fact get the power going again well before midnight. Gonna miss Pacific Hydro (I'm sure). Not looking forward to getting our first bill at our new residence. Definitely worth switching from whoever your current electricity provider is!


Denis

DenisFairfield

  • 13 reviews
  • 43 likes
  • Verified customer

Cheapest & simplest pricing - fantastic customer experience

published

Ailiefree

AiliefreeGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 17 likes

Do yourself a favour and switch!

published

I recently stumbled across Pacific Hydro whilst looking for an energy supply alternative. I'm fed up with the exorbitant cost of living. I compared rates on the Victorian Government comparison website and it showed up with Pacific Hydro as the best option for me. They charge no connection or disconnection fees, and their rates are almost exactly half that I was paying. My first bill was $60 for 18 days, compared to the $130-380 I've been charged for a month by Click and Simply Energy. Thank you, Pacific Hydro for also being a clean energy solution provider!


Page 2 of 2

Questions & Answers

Pret

Pretasked

Hi Guys. Which company is good for gas and power connection.

No answers

Pret

Pretasked

Do they supply gas connection as well?

No answers

Jean Trotter

Jean Trotterasked

Do they service postcode 4509 and do they do gas as well?

No answers

Get an answer from our members and Pacific Hydro representatives

Details

CategoryEnergy Providers
Contact Number 1800 010 648
Email Address support@tangoenergy.com
24-Hour Phone Contact No
Online Live Chat No
Services ProvidedElectricity

Visit official website

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