Pacific Mortgage Group... Christine
We have just utilised the services of Christine at the PMG to facilitate the finances in the purchase of our first investment property in Queensland.
We contacted a number of such services at the outset and settled on PMG mainly due to Christine's promt, no nonsense approach and the offering of a competative product. This was the first time we had contacted/used PMG.
Throughtout the whole tranaction we have found Christine to be excellent... consistently super efficient, quick enquiry turn-arounds and no 'action' or question was too small or l...
- Verified customer
Quick turnaround time. Will excel if the customer interaction is improved.
The turnaround time to refinance and loan processing is quick. They handled refinance and investment loans for me. Considering this as a strength they have, they will do even better if they consider 'Customer communication' as a potential area of improvement.
Professional and Low Rates
My wife and I purchased our investment property a few months ago.
PMG were one of the first we called.
Let me say, I was taken aback at how good they were.
They were pure professionals and new exactly what to do to bring about
a very quick turnaround time.
I've already referred two of my friends and they too were impressed.
Excellent Customer Service
I recently applied for a SMSF loan through Pacific Mortgage Group. This is the second loan with PMG. The first loan was so successful that we decided to use them again. The service I received was fantastic. SMSF Loans can be quite tricky and involve a lot of paperwork. Christine made the experience seamless and guided me step by step throughout the process. As far as customer service goes, by far Christine takes the win for me. She is a very understanding lady and empathised with our situation. I do highly recommend PMG to anyone who wants the 5 star service with great competitive rates.
Questions & Answers
To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?
thanks very much!
I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.
The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.
Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.
Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.
To the people who have taken out loans with PMG.
Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!
No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.
I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.
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