Excellent and helpful!
My PMG broker Christine was fantastic from start to finish of the loan process! Nothing was too much trouble, and she responded to any query without delay. Would highly recommend her and PMG!
Professional and Low Rates
My wife and I purchased our investment property a few months ago.
PMG were one of the first we called.
Let me say, I was taken aback at how good they were.
They were pure professionals and new exactly what to do to bring about
a very quick turnaround time.
I've already referred two of my friends and they too were impressed.
very helpful and friendly service
Pacific Mortgage Group provided helpful and efficient service when we were refinancing our home loan. We are happy with the rate provided and Christine was able to make the process as easy as possible and assist with any quesitons regarding the paperwork. Would recommend.
Fast effective service with simple cheap products
Have just refinanced with PMG again to an even lower rate. The service is fast and efficient and the team at PMG did most of the leg work for me. The product speaks for itself, extremely low rates with 100% offset unlocking extra capital.
An agile and streamlined financial services broker, with market leading portfolio at their disposal.
We have used PMG for our residential mortgage products for 4 years.
Our experience has been excellent on all occasions, and in particular we view the providers that PMG deal with to have market leading rates and terms and conditions that allow flexibility for the customer.
If your financial affairs and documentation are current and updated, and inputs are at the ready, the customer experience can be quite accelerated.
We have found PMG’s availability and knowledge to navigate customers through the process to be excellent with all transactions
PMG - managed a complex set of loans
I had three loans to sort out, a tricky renovations construction and two investments to release equity. John provided personal service through the process. I am pleased at the rate we achieved. I have recommended him to friends.
Stay Away!!! Do Not Use Them!
Please stay away! Do yourself a favor!
I read all the bad reviews but proceeded with them anyway due to price, my mistake. Pay cheap, pay twice. Unfortunately they aren't what they seem. They don't reimburse all fees. You will pay fees and they won't tell you about them prior! As soon as my loan settled, and while the RBA rate was dropping, I received a letter stating my loan rate was going up, [Name Removed] told me bad luck. Later I wanted my home valued so I could look into getting another home, [Name Removed] convinced me to refinance as he...
Clear communication in a fast settlement
We applied for a loan with Pacific Mortgage Group at the end of the year with the need for a quick settlement. Even though it was the busiest time of year, the representative Christine got everything through on time, and even helped us troubleshoot various issues. The customer service was excellent.
Simplicity at its finest!
Imagine remortgaging 5 weeks before your own wedding? Well, now you can.. Christine was amazing - PMG took out ALL the hard work and made the process so simple! No hidden agenda, no hidden cost and always delivered what was said. I am so satisfied with this service and product. Thanks Christine and Thanks Team PMG!!!!
Excellent customer service
John is super proactive & gets the paperwork organised quickly . He answered the phone almost immediately each time I called. Oh & the value is also a plus. I have been really happy with Pacific Mortgage Group.
Excellent Customer Service
I recently applied for a SMSF loan through Pacific Mortgage Group. This is the second loan with PMG. The first loan was so successful that we decided to use them again. The service I received was fantastic. SMSF Loans can be quite tricky and involve a lot of paperwork. Christine made the experience seamless and guided me step by step throughout the process. As far as customer service goes, by far Christine takes the win for me. She is a very understanding lady and empathised with our situation. I do highly recommend PMG to anyone who wants the 5 star service with great competitive rates.
- Verified customer
5 Star service
Thanks to Christine and John for their help and guidance through this process, buying a home can sometimes be a slow process and they were very understanding when there was delay after delay and were happy to help at all turns of the journey of my property purchase.
Highly recommended, thanks!
- Verified customer
Future looks bright!
My homeloan setup was a great experience, Christine and John were fantastic and more the helpful, only a new loan started in October 2018, having done a lot of homework shopping for loans the rate and services were best going, couldn't be happier and highly recommended.
Fantastic products, excellent staff and stress free process for investment and owner occupied loans
Where to start? So many nice things to say about John and Christine from Pacific Mortgage Group.
After spending a lot of time researching loans and products on the market I came across PMG and was instantly impressed. Their home loan packages come with no application fees and an absurdly low (even for todays standards) rate and has the same the bells and whistles as the more advertised loans out there.
John made re-financing my home loan a breeze with a fast, no nonsense approach to getting across the line. If I had questions John was al...ways available to answer them and acts in a very professional and timely manner. I was so impressed with the process that I then followed up with an investment loan path. Upon getting my investment loan setup I had the pleasure of dealing with Christine who honestly went above and beyond when it comes to customer service. Christine was informative and more than happy to give answers to multiple difficult items during the process. Christine was completely on the ball with updates and working on my behalf between solicitors, conveyances and agents and turning a stressful process into a breeze. I would highly recommend Pacific Mortage Group, their fantastic team and available products.
- Verified customer
Best Service Ever
My experience with Pacific Mortgage Group (PMG) exceeded all my expectations. I have already recommended PMG, in particular John Khall (CEO & Head of Sales), to my colleagues and friends due to his outstanding service and commitment to providing my wife and I with a great home loan. Shortly after contacting PMG via their easy to use website I received a call from John who was the utter professional - very polite, knowledgeable and essentially very helpful. We kicked off the application process straight away and John was amazingly quick with tur...ning around some queries I had. The whole application and settlement process was completely seamless and I put that down John and all his hard work. I cannot recommended and thank John enough - the complete professional.
Christine Pencev was great to deal with.
We found PMG online and got the ball rolling, had the pleasure of dealing with Christine and from the word go she was great. We had many questions because at the time our current lender was well below par but we were still cautious about moving on as we did not want to make another mistake. Christine was very informative and if a question couldn't be answered on the spot she would come back to us with an answer. This gave us confidence that we were being listened to. For our situation Christine was able...
Easy to deal with
Christine made the loan application process as easy as it could possibly be and was extremely prompt in responding to every little question I had. When things went slightly pear-shaped (no fault of PMG) Christine was quick to let us know and provide a solution so our settlement could go through on time. I wouldn't hesitate to deal with PMG again.
Questions & Answers
To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?
thanks very much!
I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.
The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.
Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.
Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.
To the people who have taken out loans with PMG.
Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!
No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.
I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.
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