Offers good rates, but I literally got yelled and screamed at over the phone when I asked a very simple question. He's fine as long as you don't ask questions.
Now dealing with another mortgage broker who got me slightly better rates.
Don't bother with this guy.

John was great. He was very helpful and patient. He guided me through the whole process and gave me a great rate that could not be beaten. He was very responsive to all my requests and the loan was finalised quickly. I could not recommend him highly enough. If you want great service and a fantastic rate then John is your guy.

John recently assisted me with refinancing one of my investment loans. PMG was able to provide the best product for an investor IO loan in the market (3.79% no fee, IO investor loan with full offset). John took ownership over the application and settlement process making this a very simple process and an easy refinance. I was then refunded all of the valuation and application fees as promised which was a perfect outcome.

Some reviews lament about John's direct approach to dealing with his customers, however I didn't find this to be an issue. John was open and responsive to my questions and follow ups through out the process.

From my experience I have no hesitation to recommend PMG to others.

John has looked after all our lending requirements since 2014. If you are looking for loan products with market leading rates, then look no further. Always very efficient and reliable service on demand. Highly recommended.

Not a great experience. I didn't go any further after my first call. I can't rate them any better than this. Customer service wasn't great.

I've just refinanced two properties with PMG and can highly recommend their service. Extremely professional and no nonsense approach. These guys are flat out saving people money, so be prepared for a slightly different experience from this lender. Time and money is precious!

Called them to find about getting a home loan, have never spoken to anyone sooo rude over the phone. I just decided not to go with them regardless of their rate. Hope there was something as 0 star here. Never ever recommended..!!

John gave me a fantastic rate with no sales pitch and no fuss. Just a very efficient and practical service which is exactly what I need with my busy schedule. I'd recommend him to anyone.

We have just signed our 3rd mortgage with John. He always takes all the confusion & stress out of the whole process. He makes everything so simple & straight forward, with amazing rates & products too of course! Thanks once again John

I inquired few times online, hasn't received any response. So I gave my mobile to ring me. A guy rang and asked if I have a contract of sale? All I want to inquire us how to get a pre approval. The guy is rude and no customer service at all! Very bad experience talking to him! I think PMG should teach or enroll their staff to a customer service class!!!

Pacific Mortgage provided a superb service experience combined with a market leading rate, its no wonder they are a Money Magazine multi award winner. I highly recommend John Khall who provided personalised, informative and highly efficient service on demand. My loan was approved and funded in less than 3 weeks which allowed me to settle early.

I've been a customer for 3-years fixed (I feel lucky for not fixing the rate longer) with Adelaide Bank. Adelaide bank was good and I would have just financed with them directly instead of going through PMG? PMG is the worst where customer Service is non-existence. Hidden arrangement showing attractive rates without delivering. In summary, they're in the game to make money from you through refinancing more frequent that you need (mainly because their loan recommendation are structured to force you to refinance). The cost you need to pay can be avoided in the short and long term by taking them out of the equation. My advice, don't even consider.

Spoke to sales guys.
He was very quick to come back to me.
Refinance was done with ease. I would highly recommend them to anyone.

The Head of Sales is fast and efficient until you ask for clarification. I questioned the monthly repayment amount, as to why I was given one, lesser amount when making enquiries and another when further documents came back. As far as I am concerned, if I proceed with an application that is not the same as signing on the dotted line for a home loan contract. He's quick to cancel the application when questioned.

Great rates that others couldn't match which is why I'm a customer and will continue to be. Very fast service.

Was surprised to read some negative reviews as they are very different to my experience. I found John Khall to be excellent. Always rang or answered emails straightaway, was pleasant and polite, and brought paperwork to me so was very time efficient and easy. I have taken four loans through him now (I found PMG because of a positive Canstar review on the internet) and would not hesitate to use him again.

I spoke to Christine at PMG and her service was OUTSTANDING! She was happy to answer questions, explain areas of uncertainty and more importantly realised that this was a large purchase. Christine knows that her clients don't do this everyday and may need things explained to them more than once. Nothing was too much for her, even answering questions after hours - clearly she goes above and beyond! Christine always made sure I was kept informed asking me if I wanted to know everything that was going on good/bad? Or, did I only want to know once things were complete?

Thank you Christine you and my solicitor made this an easy purchase. I hope to use your services again!

We used Pacific Mortgage Group to finance our upcoming build. From day 1, Christine was very professional and helpful. She was always available, and very attentive to our questions - even helping out after hours. I have since recommended the company to friends, and would use them again.