Can't find Better Rates and Service
John was great. He was very helpful and patient. He guided me through the whole process and gave me a great rate that could not be beaten. He was very responsive to all my requests and the loan was finalised quickly. I could not recommend him highly enough. If you want great service and a fantastic rate then John is your guy.
Best investor rate and an easy refinance process
John recently assisted me with refinancing one of my investment loans. PMG was able to provide the best product for an investor IO loan in the market (3.79% no fee, IO investor loan with full offset). John took ownership over the application and settlement process making this a very simple process and an easy refinance. I was then refunded all of the valuation and application fees as promised which was a perfect outcome.
Some reviews lament about John's direct approach to dealing with his customers, however I didn't find this to be an issue. John was open and responsive to my questions and follow ups through out the process.
From my experience I have no hesitation to recommend PMG to others.
Rude, rude, rude
I made an enquiry for finance with LMI. John asked if we had a contract on a property and I replied yes. He then told me we would need LMI. I then send him an online enquiry with all of our loan requirements...........no response. Our time was drawing near on our subject to finance contract so I send him another enquiry advising him that I was still waiting for a response............OMG he calls me straight back and starts blasting me........and tells me that he is no longer doing LMI. I asked could he write me a letter of finance declined for ...the real estate agent. He replied no, I asked him why and he advised because we are not customers......I replied but we are trying to be. He went off!!!!!!! I told him where to go and hung up the phone. Our subject on the contract was to gain finance through PMG. So here we are left with a contract and a finance company that wont provide a letter of decline.......stress , stress , stress. I contacted the real estate agent and she advised to get a lawyer to write the letter and the reason why he is writing it.
Outstanding Service and value
I've just refinanced two properties with PMG and can highly recommend their service. Extremely professional and no nonsense approach. These guys are flat out saving people money, so be prepared for a slightly different experience from this lender. Time and money is precious!
Bad customer service
I inquired few times online, hasn't received any response. So I gave my mobile to ring me. A guy rang and asked if I have a contract of sale? All I want to inquire us how to get a pre approval. The guy is rude and no customer service at all! Very bad experience talking to him! I think PMG should teach or enroll their staff to a customer service class!!!
Outstanding service and market leading rate
Pacific Mortgage provided a superb service experience combined with a market leading rate, its no wonder they are a Money Magazine multi award winner. I highly recommend John Khall who provided personalised, informative and highly efficient service on demand. My loan was approved and funded in less than 3 weeks which allowed me to settle early.
I've been a customer for 3-years fixed (I feel lucky for not fixing the rate longer) with Adelaide Bank. Adelaide bank was good and I would have just financed with them directly instead of going through PMG? PMG is the worst where customer Service is non-existence. Hidden arrangement showing attractive rates without delivering. In summary, they're in the game to make money from you through refinancing more frequent that you need (mainly because their loan recommendation are structured to force you to refinance). The cost you need to pay can be avoided in the short and long term by taking them out of the equation. My advice, don't even consider.
Woah! don't ask for clarification...
The Head of Sales is fast and efficient until you ask for clarification. I questioned the monthly repayment amount, as to why I was given one, lesser amount when making enquiries and another when further documents came back. As far as I am concerned, if I proceed with an application that is not the same as signing on the dotted line for a home loan contract. He's quick to cancel the application when questioned.
- Verified customer
Fast service, great rates, highly flexible and easy to do business with
Was surprised to read some negative reviews as they are very different to my experience. I found John Khall to be excellent. Always rang or answered emails straightaway, was pleasant and polite, and brought paperwork to me so was very time efficient and easy. I have taken four loans through him now (I found PMG because of a positive Canstar review on the internet) and would not hesitate to use him again.
The rudest broker I have ever talked to
I contacted PMG through their website after reading great reviews on the Canstar website and money magazine. I received an sms from [Name Removed] and when I rang him back, he was incredibly rude over the phone. He didn't remember my case from the previous evening, which is understandable if he is busy, however instead of asking a few questions to understand what my inquiry was about, he told me abruptly that he can't do anything until I have a signed contract and was about to hang up until I told him I understand the process and he said he wou...ld e-mail me the pre-approval information. I rang the 1300 number on the PMG website to complain and unfortunately it put me straight through to [Name Removed]'s mobile. He rang back and I told him I was trying to contact his office to complain about his rudeness. Unfortunately he then spent the whole call arguing that he wasn't rude, talking over me, and eventually told me there are hundreds of mortgage brokers out there. I have never dealt with anyone so rude and it's a wonder PMG gets any business at all. They do not deserve the awards if customer service has anything to do with it.
OUTSTANDING service from Christine at PMG
I spoke to Christine at PMG and her service was OUTSTANDING! She was happy to answer questions, explain areas of uncertainty and more importantly realised that this was a large purchase. Christine knows that her clients don't do this everyday and may need things explained to them more than once. Nothing was too much for her, even answering questions after hours - clearly she goes above and beyond! Christine always made sure I was kept informed asking me if I wanted to know everything that was going on good/bad? Or, did I only want to know once things were complete?
Thank you Christine you and my solicitor made this an easy purchase. I hope to use your services again!
Great rates & efficient service
We used Pacific Mortgage Group to finance our upcoming build. From day 1, Christine was very professional and helpful. She was always available, and very attentive to our questions - even helping out after hours. I have since recommended the company to friends, and would use them again.
Questions & Answers
To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?
thanks very much!
I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.
The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.
Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.
Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.
To the people who have taken out loans with PMG.
Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!
No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.
I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.
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