It's pretty rare to encounter sales people who exhibit the horrendous service, explosive aggression and air of arrogance that these people exhibit. I would suggest people are wary of this company because if this is their 'service' during presales, I can only imagine how bad it is after the sale. I'll be making further complaints to the relevant regulators.

The worst ever experience I have had since my first mortgage application in 2009.
They promised low interest and then try to sell more expensive product. The sales representative’s behavior was inappropriate very aggressive and rude. Excessive amount of verbal pressure, repetitive phone calls and unnecessary or duplicated documents were required every single day even not related to this service (eg my contacts with Alinta energy or insurance companies etc).
Two weeks were completely wasted with these guys. Application was cancelled due to excessive pressure and rude and inappropriate behavior of Sales representative. Upon application cancelation he even demanded to pay “evaluation fee”.
Beware and stay away.

Terrible customer service over the phone. Extremely rude and unwilling to help. John is an extremely arrogant and difficult person to deal with.

[name removed] started yelling and calling late at night with demands (he won't put anything in writing) once we had put a lot of time and effort into the application. We stupidly stuck with the process for the cheap rates and because time was ticking but then the contract he presented didn't reflect what he had promised. If he says 'trust me' or don't ask questions then run...

I just call their 13 number and wanted to get more information on transferring my existing 3 mortgages from another bank. The person I spoke (male, he even didn't introduced himself despite my request to give me his name). He was extremely rude, non-friendly with poor customer service skills. I am in customer service myself and I was just shocked how he dealt with me. I have to say I've got an accent but it does not give him any right to treat me differently!

[name removed] is the only person you can talk to and he is impatient, rude and aggressive. I looked up the complaints department as I wanted to lodge a complaint about him - he is the complaints department. I

Be warned, do not go with small mortgage lenders, go with the large banks. our interest rate started off really good, but ended up well over 1 percent over what was available with the large banks. We left the lender and left John, he couldn't care less.

John was extremely rude, not kidding Would get phone calls from this man at all times of day with him shouting at me. There is lots of competition in this market, go elsewhere. Also was offered a cash back offer and he tried to get out of it, I got a phone call with him shouting at me again when I asked when my cash back offer would be paid. This man should not be in business

Offers good rates, but I literally got yelled and screamed at over the phone when I asked a very simple question. He's fine as long as you don't ask questions.
Now dealing with another mortgage broker who got me slightly better rates.
Don't bother with this guy.

Not a great experience. I didn't go any further after my first call. I can't rate them any better than this. Customer service wasn't great.

Called them to find about getting a home loan, have never spoken to anyone sooo rude over the phone. I just decided not to go with them regardless of their rate. Hope there was something as 0 star here. Never ever recommended..!!

I inquired few times online, hasn't received any response. So I gave my mobile to ring me. A guy rang and asked if I have a contract of sale? All I want to inquire us how to get a pre approval. The guy is rude and no customer service at all! Very bad experience talking to him! I think PMG should teach or enroll their staff to a customer service class!!!

I've been a customer for 3-years fixed (I feel lucky for not fixing the rate longer) with Adelaide Bank. Adelaide bank was good and I would have just financed with them directly instead of going through PMG? PMG is the worst where customer Service is non-existence. Hidden arrangement showing attractive rates without delivering. In summary, they're in the game to make money from you through refinancing more frequent that you need (mainly because their loan recommendation are structured to force you to refinance). The cost you need to pay can be avoided in the short and long term by taking them out of the equation. My advice, don't even consider.

The Head of Sales is fast and efficient until you ask for clarification. I questioned the monthly repayment amount, as to why I was given one, lesser amount when making enquiries and another when further documents came back. As far as I am concerned, if I proceed with an application that is not the same as signing on the dotted line for a home loan contract. He's quick to cancel the application when questioned.

OMG, read the reviews online - John is the rudest customer service person. What a piece of work. He says this is a fake website, but it's not. Phone John just to see for yourself!!!

Wowee, John from PMG needs training in customer service. John, if you cant communicate with people why would they do business with you? think about it!
Best of luck.