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Pacific Mortgage Group

Pacific Mortgage Group

3.5 from 137 reviews · View Statistics

Reviews

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Cyberdude

CyberdudeSydney

Good product but buckle up

published

John...mate!

Stop abusing your customers! Seriously, you are so out of control on the phone sometimes I think you have bi-polar disorder or worse.

Dude...you are KILLING your business.

You work in a high stress job but so do some of us. You do a lot for your customers that we don't see but you can't yell at people.

I'm staying with you as long as I can but if the swearing and abuse continues I'm pulling the pin.

You've got a good product in place - so pls pls pls

Johnson Wong

Johnson Wong

  • 9 reviews
  • 9 likes

Quick and easy application/approval - though dont expect handholding

published

Pacific Mortgage Group

published

As I read these reviews, besides all the negative comments about the Broker (CEO, Sales Person or whoever runs the show), if it's run by only one person, then how will a customer obtain ongoing support (albeit if it is required) if anything happens to the dude? I would appreciate a response from the company rather than people who would be tempted to respond by making assumptions.
Interest Rates very attractive.
Ability to offer ongoing customer support

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Amused

AmusedBrisbane

  • 2 reviews
  • 5 likes

Great interest rates but bad attitude

published
Sam

SamAU

  • 58 reviews
  • 32 likes

Cheap, but at an expense

published

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published

Fairly ordinary service, we found out they was just another broker. They said they tried to help but didn't have lender to do it.
Helpful staff
Stuffed around for three months getting financed, then got refused anyway.

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Questions & Answers

Simon C

Simon Casked

To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?

thanks very much!

3 answers
John G
John G

Hi Simon, We were refunded the application, valuation, and annual fee… Hope this helps you.

Simon C
Simon C

Thanks.. looks like they no longer refund the solicitor/legal fees ..

VKG
VKG

Are you getting Annual Fee refund as lender is charging monthly (In my case lender charges $10 each month so shall I expect $120 for the year or $10 each month?) . If the answer is yearly then shall I assume after year completes? Thanks

dimmy

dimmyasked

I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.

3 answers
MG81
MG81

The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.

Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.

dimmy
dimmy

Thank you. I'd originally started with Aussie but PMG was such a better deal. At least on paper.

Leon
Leon

Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.

MaybeBaby13

MaybeBaby13asked

To the people who have taken out loans with PMG.

Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!

4 answers
Amused
Amused

No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.

JJ1972
JJ1972

I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.

MaybeBaby13
MaybeBaby13

Thank you for your answers it is greatly appreciated :)

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