Good product but buckle up
Stop abusing your customers! Seriously, you are so out of control on the phone sometimes I think you have bi-polar disorder or worse.
Dude...you are KILLING your business.
You work in a high stress job but so do some of us. You do a lot for your customers that we don't see but you can't yell at people.
I'm staying with you as long as I can but if the swearing and abuse continues I'm pulling the pin.
You've got a good product in place - so pls pls pls
Quick and easy application/approval - though dont expect handholding
Left a message on their website, got called the next day. They dont do homeloan preapproval so was rudely and briskly hung up and tell me to call back another day........
Ok scoring 0 in terms of customer friendlyness.
So a few months later, after I bought the place and signed the contract. I went back, and now they are happy to talk. The application process was easy as they came to our place on agreed time. 30min he walked out with a sign contract. A couple of weeks later then he came back to do another 30min round and we signed another docu...
Pacific Mortgage Group
As I read these reviews, besides all the negative comments about the Broker (CEO, Sales Person or whoever runs the show), if it's run by only one person, then how will a customer obtain ongoing support (albeit if it is required) if anything happens to the dude? I would appreciate a response from the company rather than people who would be tempted to respond by making assumptions.
Interest Rates very attractive.
Ability to offer ongoing customer support
Great interest rates but bad attitude
I read all of the reviews on this site before proceeding with PMG. Some mentioned rude cowboy whilst others say utter professional. The interest rates are terrific but unfortunately it was the rude cowboy persona that dealt with me. When questioned he got very defensive and started attacking. It is very hard to get a word in at the best of times because he talks over the top of you but then accuses you of not letting him finish what he was saying whilst he was interrupting you. Refunds of fees were "forgotten" to be paid and then when I questio...ned how they were calculated I was accused of being greedy even though I had a letter stating exactly what should have been paid back so was only following what he had said should be refunded. Having said all of this, I have a thick skin and found some of the banter from the cowboy quite amusing so the great interest rates still overcome the attrocious bedside manner. Interest rate Bad attitude
Cheap, but at an expense
Pacific Mortgage Group is initially attractive because of its great advertised interest rates. It is also rated 5 stars on the Canstar website. However, there are a number of things to be concerned about when dealing with the company.
The website does not include all of the key information about the products, so potential customers need to contact the company to find out the additional information.
Upon contacting the company, it appears to be a very small company with poor customer service. All of my calls except for one were answered by...a certain person who is the company's CEO according to other reviews of the company. He was very quick, direct and straight forward on the phone. This can be considered efficiency, but he was so quick that I often had to ask him to repeat himself and I completely missed some of the things he said. In fact, he even told me that I would be able to borrow the amount I wanted based on my stated income, only to tell me in a subsequent call that my income was nowhere near enough! This was stressful because I had already made arrangements to purchase a property based on this information. This mistake must have been due to some sort of misunderstanding or communication problem. It may be related to the phone manner I mentioned earlier; the person I spoke with seemed to be in a hurry. However, he did apologise for this misinformation. The one call that wasn't answered by this person was answered by a woman who answered the phone in the same manner as a voice mail system. ("Pacific Mortgage Group. Please leave your name and number.") This was confusing, so I wasn't sure what to say to her at first; I wasn't sure if I was talking to a voice mail system or a live human. She then sounded frustrated when she had to ask me for my name and number a second time. The poor lady sounded completely exasperated and obviously did not want to be on the phone or talking to me at all. This wasn't a personal offence, but it may be an indicator of very poor working conditions.
Questions & Answers
To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?
thanks very much!
I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.
The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.
Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.
Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.
To the people who have taken out loans with PMG.
Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!
No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.
I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.
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