- Verified customer
Quick turnaround time. Will excel if the customer interaction is improved.
The turnaround time to refinance and loan processing is quick. They handled refinance and investment loans for me. Considering this as a strength they have, they will do even better if they consider 'Customer communication' as a potential area of improvement.
Great service and Low rates
Christine did an excellent job processing the loan for my townhouse. She was very helpful and responded promptly to any queries. I would recommend PMG to my friends and family.
Fast effective service with simple cheap products
Have just refinanced with PMG again to an even lower rate. The service is fast and efficient and the team at PMG did most of the leg work for me. The product speaks for itself, extremely low rates with 100% offset unlocking extra capital.
An agile and streamlined financial services broker, with market leading portfolio at their disposal.
We have used PMG for our residential mortgage products for 4 years.
Our experience has been excellent on all occasions, and in particular we view the providers that PMG deal with to have market leading rates and terms and conditions that allow flexibility for the customer.
If your financial affairs and documentation are current and updated, and inputs are at the ready, the customer experience can be quite accelerated.
We have found PMG’s availability and knowledge to navigate customers through the process to be excellent with all transactions
PMG - managed a complex set of loans
I had three loans to sort out, a tricky renovations construction and two investments to release equity. John provided personal service through the process. I am pleased at the rate we achieved. I have recommended him to friends.
No fees, but...
Get it in writing to avoid confusion later. Make sure you know what fees are covered and when for every scenario such as initial setup, a change you initiate or closure of the loan.
Title registration fees are not included, this is made very clear. Other fees may or may not be included. Some are reimbursed later but only if you follow up and request the reimbursement. This means you need to check your loan statements for fees, which you should do any way.
Overall, very happy with the service John has provided since I refinanced several ye...ars ago. Probably the best rates on the market. John's style may not suit everyone but he has a great "can do" attitude. It is great to be able to call John on his mobile phone and discuss any concerns with him at any time.
This is my third loan through PMG. They must do something right otherwise I'd take my business elsew
I’ve used John at Pacific Mortgage Group three times now. Each time I’ve found his products are very competitive. If they were not the best interest rate in the country, they were very close! The loans also have all the bells and whistles (unlimited & free redraw, offset account, Visa Debit, no exit fees, web access, etc). John also reimburses all loan application fees, valuation costs etc upon settlement. I think the only cost I had to pay was the mandatory Government Fees.
My first loan was in 2008, then a second loan in 2011 when buying our...
Low fees, minimal service. hope they don't increase once payments start.
easy to deal with, quick response to calls, texts & emails.
Lowest rates on the market and minimal fees.
The guy i spoke to (who seems like the business owner) is a no small-talk get down to business kind of guy. He just wants to sell the loan with a "take it or leave it attitude". I don't mind as long as he gives me the info I need in a reasonable amount of time.
I just hope the rates wont increase once I start paying off my mortgage.
Low rates, minimal fees, quick response
minimal customer service (i.e. do your research first before calling this guy because it doesn't seem like he wants to spend time explaining things)
great deal but sometimes abrasive
This is a great product but he could make his process a lot less stressful by being clear that advertised rates apply to repayments/gross income < X%
When I came onboard in Sep 10, the advertised rate was 6.31% but he said repayments/gross income meant the rate to 6.41%. I haven't seen any change in rate relativities against big banks in 9 months.
He offered lots of free inclusions which were true but again he didn't tell me that you pay upfront for most of these then get reimbursed/paid 2 months later: $1000 cashback (to cover CBA fees for...deferred establishment & attendance fees), free establishment, free legals/settlement, free valuation. He's a agent for Australian 1st Mortgage which uses a NAB wholesale product. At one stage, NAB sends a letter before settlement saying that you pay for most of these supposedly free inclusions, which didn't actually happen. When I questioned the mismatch, he got abrasive. But overall, the product is worth it. cheaper than expected communication was not clear on free inclusions
Questions & Answers
To those who have taken a loan from PMG, do you get refunded for the solicitor/legal fees? Or is the refund just for the application, processing/valuation, and settlement fees?
thanks very much!
I'm a bit worried about my application because of the negative reviews and that I'm nervous around money. Who underwrites PMG for the offset accounts, etc? I know I sound like a dumb-bum but I like the interest rates and conditions but am unsure about the fundamentals. How do I know which bank I'll end up with? Not that I care - I just want to know.
The lender that they used for me was Australian First Mortgage. Its not an offset account, its a redraw facility that they offer (similar but a bit different). If you do decide to go with them, just ensure that the rate you are told when you are given preapproval does not mysteriously change when you submit your proper loan application. I think its pretty dodgy that they can change the rate after you have been given preapproval hence leaving you little time to try to find another lender once you have bought a house.
Have you thought about looking at loans.com.au or ubank? I will be checking them out once I get a chance to refinance.
Yes I have had similar experiences with AFM but when I told PMG I was unhappy John did my next loan at Mortgage Ezy. I wish he had done all of mine there. Great rate and its moved down with every RBA decrease and nothing has been too much trouble for them. maybe they get less commission from them but I would recommend you ask John to quote their rate next time.
To the people who have taken out loans with PMG.
Have any of you found with the variable rate home loan that the interest rate has increased at all after commencing the loan???? (such as to say in a dodgy way)?? Wanting a loan asap but don't want to get scammed in the long run....all experiences welcomed!
No. PMG is just a broker. They use lending institutions who loan you the money. My mortgage is through an NAB subsidiary and so is my brothers ( another PMG) client. Once you have the loan settled you don't here from PMG again. AFAIK interest rates will rise and fall around the sane time as any other lenders will.
I've had a great experience with them. My interest rate is low compared to other lenders out there. I was recommended by a family friend who has been with PMG for many years now, his rate is still low even after many years.
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