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PACK & SEND
4.5 from 6,141 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Nik
NikGreater Melbourne (Inner), VIC

Very helpful and perfect communication

published

Sender. Package was delivered safely to the international address and staff being very helpful and prompt with their information provided to me in regards to the status of my package

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Dylan T.
Dylan T.South East Queensland, QLD

Seen a drop-off in service recently

published

We love our local Pack & Send franchise for complicated items but also use their online self-fulfillment. This used to be fairly reliable, however it now takes 1-2 weeks to get items picked up and multiple follow-ups. These generally aren't cheap parcels - $100-$250 freight and it can be frustrating to have to put in multiple calls and emails to get something organised.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Dylan T.
Dylan T.

As a follow-up feedback, it's also how Packsend handles these kind of followups. We use other shipping consolidators who will proactively chase missed pickups. With Packsend I have to annoy your CS staff into following it up each time.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for the additional feedback Dylan, this is most helpful and will be taken on board to help improve our services.

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  • Verified

Pretty good!

published

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

DST
DST
  • 2 reviews
  • 1 like

Don't use pack & send. Overpriced, no home delivery, delivery should be included when the price is doubled.

published

Yes after I finally found them myself were in ok condition, yes tracking was supplied.
But for four boxes at nearly $700 is price gouging.
& They lost my boxes, I had to make many calls to find them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Michaela Lawrence
Michaela LawrenceHunter Region, NSW

First Time User

published

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Michaela. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Excellent Staff and Service

published

The staff at Midland Pack and Send were very helpful throughout the whole process. My parcel had some issues with customs in India, but the team at Midland Pack and Send were very co-operative, their communication was great as they were in constant contact with me, DHL and India customs and were regularly updating me if anything was required or if any outcome was made. I would highly recommend them to anyone planning to send parcels overseas.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" personalised service and it is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

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Not fast but got there at a cost

published

Very expensive and slow delivery but at least it got there in the end , also couldn’t track it all the way for whatever reason, just ended up sent with a third party

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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stevieland58
stevieland58Greater Melbourne (Inner), VIC
  • 4 reviews
  • 9 likes
  • Verified

They used Fastway.

published

They used "Fastway Couriers" who would have to be the worst courier company in Australia.

My parcel was tagged as "undelivered waiting further instructions" in Melbourne 3 days into a standard 1-2 day delivery to NSW.
Was finally delivered to correct NSW address 3 days after I called to ask "why it’s saying undelivered in Melbourne".

Dear Pack and Send, if you want great ratings I suggest you drop Fastway Couriers who are the worst courier company in Australia (possibly Earth).

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
stevieland58
stevieland58
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We appreciate your valuable feedback and as advised, we will take this on board to discuss directly with the carrier. Thank you Stevie.

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Review collected in partnership with PACK & SEND

  • Verified

Very good service!

published

Update info given to us all the way through till goods received. Pick up and drop off were closed enough to set time. Happy to use this service again next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Lee. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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  • Verified

Picked up package 2 days late

published

The courier didn't show up on the day we scheduled. We got a very vague and unhelpful automated email apologising for the delay.

This was very inconvenient as we couldn't easily facilitate pickup on other days - we had to leave the package (which was moderately valuable) outside. Recommend dropping off at depot if you can.

The guy on the phone didn't know which day the courier would arrive or how to reschedule.

Package arrived promptly and in one piece once it was picked up though, no complaints there.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Peter Frost
Peter FrostSydney, NSW
  • Verified

Good service. Easy to use online.

published

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jimmy
JimmyCentral West, NSW
  • 3 reviews
  • Verified

Can covid stop being an excuse?!

published

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jimmy
Jimmy

Thanks for your response. There’s no point discussing this further, just thoroughly disappointed.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Understandable that you feel this way Jimmy and we apologise again. Hopefully you will consider our services again in future and give us a 2nd chance.

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Review collected in partnership with PACK & SEND

Couriers

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  • Verified

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it.

published

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it. My concerns weren’t addressed in an email or responded to. Disappointing because I have used them before

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Chris
Chris
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Review collected in partnership with PACK & SEND

Anna
Anna
  • 2 reviews
  • Verified

Good service

published

Staff were very helpful and accommodating and I appreciate the effort taken to remedy my missed pick up that eventually ended with a successful delivery. I will be using this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Anna,
It's great to hear you're really happy with the service we've provided.
Your review means a lot to us and we appreciate your support.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

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Page 1 of 8

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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