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PACK & SEND
4.5 from 4,727 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified customer

Ok, bit of a delay

published

Parcel was not picked up in allocated time on a THU using self serve online. I did receive an automatic email to acknowledge this however, the parcel was not picked up until the following TUE. The parcel was delivered interstate by the next day.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Jeremy Davis

Jeremy DavisSouth East Queensland, QLD

  • Verified customer

I would not use them again

published

This was my first time using them. I used the self service option and booked it in for a 12-5pm pickup window. The sender took the day off work. Driver never arrived. I called just before they closed and was informed sometimes they run late and to wait. Sender waited till 7:30. No communication at all. Called back following week to rebook and they insisted it is to be a whole day window even though the website gives you a time frame. Driver just showed up the next day even though I had booked for Wednesday. The booking pickup is basically worthless. Very frustrating experience not worth it try elsewhere.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
6 comments
PACK & SEND
CustomerCare P.PACK & SEND
Jeremy Davis
Jeremy Davis
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

IanM

IanMGreater Melbourne (Inner), VIC

  • Verified customer

Acceptable

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ian,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Audrey D

Audrey DSydney, NSW

  • Verified customer

First time and last time I will be using them

published

Even though the pick up was on time, I had 2 surprises ...1/ the delivery was 6 days instead of 2 advertised and 2/I had to pay huge duty which I was not aware at all. When I asked the questions, they use again the "Covid excuse" and mentioned a rule about the duty. They should advise or give a heads-up to their customers.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Disgruntled

DisgruntledPerth, WA

  • 2 reviews
  • Verified customer

Not what was promised

published

When quoted suggested delivery time was 4-7 days. When tracking was provided it showed 19 days expected delivery. Actual time was 14 days. Also the customer service guy at the office I dropped it at was very unimpressed because "I'm not paid for this" "Next time get it collected from your address" Suppose Australia Post from now on.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Alan B.

Alan B.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Good service

published

Sender: Package was picked up 5 hours later than advised. It would have suited to have the pick up closer to the advised time than much later without being given any notice of the later pick up. Nearer to on time would have been appreciated.
Tracking info very good.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alan,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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T & N D

T & N DSouth East Queensland, QLD

  • 3 reviews
  • 3 likes
  • Verified customer

A day late

published

I wish I could say I was really happy but as
The courier driver showed up a day late to collect my parcel. I was frustrated by this as I waited all day on the day it was supposed to be picked up and then I couldn’t go out the following day until it was. Considering I paid almost $60 I wasn’t impressed. The item did get delivered a few days later so wasn’t next day which is what I paid for. I’m sure I was just the unlucky one.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Allen

AllenSydney, NSW

  • 2 reviews
  • Verified customer

Can't send electronics

published

Can't send electronics because: dangerous goods for online service

No TV, no computer, no console, no raspberry Pi, no mobile phone, not even components. Dangerous goods. idk. it must be because of those exploding Samsung phones.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified customer

Need better communication

published

Package was not picked up on original scheduled day and did not leave the house. Waited till early afternoon the next day for them to pick up before calling, no one came to pick it up so called and they said it needed to be rebooked in which I didn't understand as it was booked in for pick up the day prior. So instead I chose to drop it off at one of there shops and the next day I get a call from the driver to arrange pick up, where is the commutation.
However the Delivery at other end was successful just a few days later then expected.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified customer

Bouncing between Cairns and Brisbane

published

While the service and support from the Cairns crew was outstanding, Startrack's delivery was terrible - the parcel went from Cairns to Brisbane, then back to Cairns, before finally heading south towards Canberra. No explanation as to why; while a ticket was raised with Startrack to investigate, have heard nothing back. Took a week longer than it should, and while this is all Startrack's issue, I have no avenue to rate Startrack, so PackSend receives some of the ire.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Stacie C.

Stacie C.Sydney, NSW

  • 6 reviews
  • Verified customer

Very average

published

Parcels were picked up on time arrived interstate quickly but that is where the good stuff finished. Despite being at home to receive the parcels and authority to leave given, there was no knock on the door and a card was left. What is worse is that the parcels were then taken to a post office almost an hour away instead of the local post office. It then took an additional week to get the parcels back to the local
Post office. Good prices, speedy interstate movement but poor service once arrived.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sue

Sue Far North Queensland, QLD

  • Verified customer

Very helpful staff at the cairns branch

published

Was sending a box from Cairns to South Africa and had trouble with customs and the wording on the forms. It was very frustrating and went back and forth. The team here were amazing and very helpful!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sue,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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  • Verified customer

Service is slack

published

Their partnering company DHL is pathetic. Had to run after them all the time, Pack and Send too for that matter. If I had not phoned to find out what is happening with the parcel I probably would have landed up paying even more than I was forced to pay for them keeping the parcel at customs without notifying the customer. Screw the customer over they do!!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

ABC

ABCGreater Melbourne (Metropolitan), VIC

Unprofessional Staff and lack of knowledge Plus no system

published

The Package was not picked up on time despite reminding again.
And the actual pain started when I contacted their Parramatta Office and the staff over their has no sense to even how to communicate with client.
Half of their staff is good and well behaved and knows how to handle queries, while half of the staff is just terrible not ready to do the job............... just leaves you speechless

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified customer

reliable and user friendly

published

The pick up window was not met but goods did get to recever in good time .
Have used P&S for many years and have now become self service user
As a user of numerous other Carriers I will likely still use P&S for those shipments as it is a very user friendly system and competitively priced which I like.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified customer

Slow and Steady

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

BobboBobbo

BobboBobboHobart, TAS

  • 5 reviews
  • 11 likes
  • Verified customer

Not amazing

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
BobboBobbo
BobboBobbo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified customer

Parts of the service were good but the actual organisation of the pick up was terrible.

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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Kevin McMahon

Kevin McMahonVictoria

  • 2 reviews

Would use again

published

Missed pick up a few times but overall good service. Price very fair. I used the self serve option and it worked well. Customer service was excellent. Would use again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kevin,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!
Fiona

FionaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Package was picked up late

published

Booking system in line was great, really easy and clear.
Disappointed the package was picked up two days later than scheduled and I had to follow up twice.
Good news the package arrived safe and sound.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 7
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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