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PACK & SEND
4.5 from 6,152 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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DST
DST
  • 2 reviews
  • 1 like

Don't use pack & send. Overpriced, no home delivery, delivery should be included when the price is doubled.

published

Yes after I finally found them myself were in ok condition, yes tracking was supplied.
But for four boxes at nearly $700 is price gouging.
& They lost my boxes, I had to make many calls to find them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

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Child aged 5 years sobbing with disappointment and exhaustion.

published

Order AUW0476534F
This is a surprise present for 5 year old child.
I was told yesterday 16/12/21 the parcel was out for delivery.
According to my tracker it arrived in Melbourne 15/12/21
Today 17/12 I'm told it arrived at the depot 7.27 this morning.
Incredibly disappointing and it's not O.K to make a 5 year old cry.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Rikki, We're very sorry that your delivery was delayed at this very busy time of year. We've checked your tracking number and confirm that the delivery was completed at 5.03pm today. We do apologise for the disappointment.

Rikki
Rikki
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks Rikki. We appreciate your understanding.

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  • Verified

Very Average

published

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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megahertz
megahertzGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 12 likes

Pathetic customer service and no accountability!

published

Booked a parcel to be picked up in Perth, the day came and went and I received no notification it had been picked up. Called customer service to be fed lies about it being regional. It was 20 minutes outside of Perth CBD, hardly regional. Had to call multiple times to get through to someone as their phone system intermittently hung up on me. Kept getting excuses and brushed off. Staff did not care when I threatened to cancel the job. Would never use them again!

Update: 1 hour after rebooking with TNT the parcel was picked up! So much for your crap about couriers being too busy Pack & Send!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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A.S
A.SGreater Melbourne (Outer), VIC
  • 2 reviews

Very Late Collection

published

They keep on saying that they already escalated the collection of my package, But there is no action done, keep on promising that the package will be collected but until now, package still sitting in the house waiting to be collected.
Schedule Date of Collection: 15/10/21
Until now, not yet collected

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Luca P.
Luca P.Perth, WA

Untrustable service

published

My Item was sent explicitly with direction of my sign at delivery time.
Instead the currier just throw 3500$ worth box outiside my house and left without wait anyone to pick it up!!
I dont mind that the item arrived with a week of delay ,But this is unacceptable!!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Simple & cost effective

published

The process of online booking was very simple. Cost was very reasonable, much cheaper than I expected. Online tracking was helpful although package arrived three days later than eta. Still very satisfied.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Greg
GregSydney, NSW
  • 2 reviews

Waste of time

published

Item was not picked up, sender stayed home all day waiting, when i rang Pack & Send they could not give me any idea as to when the item would be picked up. So I cancelled the service was told i would receive a full refund in 3 working days well that never happened. Open a paypal despute still waiting on Pack & Send to reply. Will never use them again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Karim
KarimSydney, NSW
  • Verified

Affordable Service - Not the best technology

published

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Emma Brown
Emma BrownSydney, NSW
  • Verified

Bad communication but very cheap and I received the packages after a 2 day delay

published

The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Slow, required a lot of follow up

published

Booked a pick up for Wednesday, it wasn’t collected until the following Tuesday, after I called 3 times to ask what had happened. I didn’t appreciate the lateness nor the need to follow up myself. I understand that there is a leak in demand at the moment, and a 1-2 day delay was flagged on the website. I would’ve understood this if the communication had been better.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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  • Verified

Is just OK. Doesnt appear to be managed.

published

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Julia C.
Julia C.Perth, WA
  • 2 reviews
  • 1 like

UPDATE: 35 days and counting with no update

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Julia C.
Julia C.

35 days now and still nothing

PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Jay Ess
Jay EssAlbury
  • 7 reviews
  • 8 likes

Previously great experiences negated by appalling customer service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jay Ess
Jay Ess
Jay Ess
Jay Ess

Just received a call from a subbie who went to pick up the painting but it wasn't there (!) having been collected previously yet with no one being informed.

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Page 1 of 2

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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