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Pros
- 2 reviews
- 1 like
No communication
My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return
- Verified
Great work, goods were delivered and well looked after!
Delivery wasn’t within expressed delivery time but understand that it was a regional and interstate route. Glad the goods were delivered with no damage. Shawna from customer service was helpful with updates on tracking information.
Hi Michael, Thank you so much for taking the time to leave such a positive review and for acknowledging Shauna from our Customer Service team. We really appreciate your business and look forward to helping you again in the future.
Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Simple, affordable and has someone to call for support
Bought a large item and had to arrange my own courier, so booked online (self-service) with Pack&Send. Paid via Paypal and item was picked up from the seller and delivered to my address. Delivery can be tracked online, but you can speak to customer support as needed.
Hi Bill, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- Verified
affordable! Brings me new options living in regional Victoria and being able to do gumtree deals.
Yes everything was on time as said and during a pandemic as well. Tracking was a little delayed but didn’t worry me too much. Delivered to my door was great
Thanks for your review Vera!
Review collected in partnership with PACK & SEND
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Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Very professional delivery service.
I will never attend a post office to post an item again
Great Communication with online Tracking
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Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.