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Pros
- Verified
Affordable Service - Not the best technology
The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)
Review collected in partnership with PACK & SEND
- Verified
Is just OK. Doesnt appear to be managed.
Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.
Hi Paul, Thanks for your feedback on your recent experience with our Online Self Service. For enhanced features such as data retention, you can register as a PowerSender at https://www.packsend.com.au...
Read more/ecommerce/ecommerce-shipping/powersender/. Some tracking has been interrupted due to COVID, however, you can contact our Customer Service team at onlineselfservice@packsend.com.au for additional information. We hope this information helps you.Review collected in partnership with PACK & SEND
Took 2 days to pick up, but quick delivery once this happened.
My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.
Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.
Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.
- Verified
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Hi Christoph. Thank you for providing this feedback and we are sorry to hear that the level of service you received fell short of your requirements. Please know this feedback will be brought to the at...
Read moretention of the carrier to ensure this is rectified for future shipments.Review collected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
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- Verified
good but somewhat inflexible.
Parcel was picked up and delivered on time, and the price was right. I had to change from dropped to depot and picked up from address (same suburb and price) however the system was inflexible and I had to cancel the first order and get a refund and rebook. Please fix this part of the system.
Hi Hamish, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service and for the suggestion you've made. The reason for the need to rebook a pickup from a d...
Read moreifferent address (even in the same suburb) is that a number of different drivers can service the one suburb/postcode so the booking needs to be allocated to the correct driver for that area. We hope this information helps.Review collected in partnership with PACK & SEND
- 2 reviews
- 1 like
- Verified
Poor time estimate
Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.
Hi Michael, Thanks so much for taking the time to let us know of your recent experience. We apologise for the events you've described here. Whilst we do not know the details of your shipment, we can ...
Read moreinvestigate further to establish the reason for the delays over and above the COVID influence. Please visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Average Overall
Delivery was a little slow - also was charged extra after item was dropped at store - would have preferred if item was checked on drop-off and informed immediately of increase in cost.
Tracking information was extremely poor - was still showing dropped off at Liverpool store after it had arrived two days later in Brisbane!
Paid extra for Signature on Delivery and yet item was just left at front door - courier didn't even bother to knock on door! If Social Distancing is their excuse then I shouldn't have been charged the extra for Signature on Delivery.
Item arrived in good condition - even with the extra charges the cost was reasonable.
Hi DJ Spook, Thanks for the constructive feedback on your recent delivery experience. We're sorry about the inconvenience crated as a result of the points you've raised. If we can assist you further ...
Read morewith any of these issues, please email us at customerservice@packsend.com.au with the above informations and be sure to include your contact details and tracking number with your email.Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Naturemart Australia-oil of oregano and black seed oil
This is better the aus post/toll hands down
Timely and well hidden
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Hi Karim, Thanks for taking the time to review your recent shipping experience. Due to some carriers using additional drivers to service the excess freight volumes, it is possible that the tracking in...
Read more some areas was not transmitted through to your system in the normal time frame. We do apologise for this. Accordingly, we were unable to provide an accurate ETA. Regardless, we've relayed your feedback through to the carrier involved as a matter for attention.