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PACK & SEND
4.5 from 6,256 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Waratah
WaratahIllawarra, NSW
  • 3 reviews
  • Verified

Very quick and easy.

published

Same day pick up. Easy to understand web instructions for pricing as this was a large item.
Picked up from front door.
Communication was excellent throughout and was delivered interstate within 2 days.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

KSR in Port Melbourne
KSR in Port MelbourneVictoria
  • 10 reviews
  • 4 likes
  • Verified

Excellent service, great value for money, reliable

published

I was imprrssed with speed of collection and delivery. Compated to other options they were inexpensive. Packagevarrived in grrat condition.. I would definitely recommend and will use again in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

Fast and efficient

published

Friendly and fast service. The staff turned things around quickly and had the item delivered to my client within the allocated time. They packaged the items too which was very handy.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Brady. It's great to receive such a fabulous review from another happy & satisfied customer.

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  • Verified

Amazing and prompt service!

published

I was so delighted with the service from Prashant at Pack & Send at Mornington! After speaking to 3 other couriers with complicated processes and inexperienced staff I was very frustrated. Luckily, I called Pack and Send and everything was so easy! Prashant was kind, personable, and prompt with all communication, and my package even arrived a few days early. I would use Pack & Send Mornington again without hesitation. Thanks again Prashant :)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Mornington. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Jon Gibson
Jon GibsonPerth, WA

Good service - exactly what was promised

published

Very pleased with the delivery of a large package to my daughter in Melbourne. Pack & Send provided and delivered on a reasonable time frame at a reasonable price. The only slip up was that the tracking information was not updated and I only was informed of the parcel's delivery my my daughter.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Jon. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Martin King
Martin KingGreater Melbourne (Metropolitan), VIC

Sam at Pack and Send Preston is our go-to person for freight.

published

Our parcels are always picked up on time.
Our parcels always arrive within the estimated time frame and in good order.
Sam is extremely efficient and supplies us with accurate and helpful tracking information.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Preston. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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  • Verified

Definitely Improved

published

I chose to drop off at local depot. Tracking information was accurate. Delivery was fast. I was updated through out the process. There online chat system could be more informative.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Richard. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

cathy.steve02
cathy.steve02Perth, WA
  • 2 reviews

Great Company to deal with

published

The process was fast and efficient and rates were reasonable. Package arrived at destination in good time. I was kept informed as to the whereabouts of the package throughout the process.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Mark White
Mark White
  • 2 reviews
  • Verified

Good service but poor tracking

published

Item was delivered in reasonable time and in good condition and at a reasonable cost. However pickup driver did not leave any receipt and on line tracking was only "in transit", not informative.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience Mark. Your review means a lot to us and we appreciate your support. Your feedback will be provided to our carriers to help improve our ongoing service.

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Review collected in partnership with PACK & SEND

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  • Verified

Alright service

published

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Elouise
Elouise

No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Greatly appreciated Elouise :-) Thank you.

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Review collected in partnership with PACK & SEND

Simple process, easy to deal with

published

Sent a computer from Mittagong to Brisbane. Dropped the computer off and it arrived the next day safely in Brisbane in good condition and all in order. Will be using again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review Stuart. We really appreciate your business and look forward to helping you again in the future.

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  • Verified

Outstanding customer service.

published

A lovely lady collected my parcel within the time frame given and it was delivered to it's destination in great timing and undamaged. The tracking information was easy to follow and self explanatory.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Helena. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Nathan
NathanGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Flawless experience

published

Needed to transfer some homewares from Melb to Noosa at last minute. PacknSend was exceptional - very cost effective and the package arrived within 72hrs. Could not be happier with the professional service and outcome.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Online feedback is precious to us and we are thankful you took the time to let us know about your experience.

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Review collected in partnership with PACK & SEND

Catherine Blakeley
Catherine BlakeleySouth East Queensland, QLD

Great service!

published

Very professional, helpful, package arrived over night, which was great. Very happy with the service I received, Alex and Mark could not be more helpful.

I would recommend Pack and Send Greenslopes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We're so pleased you found our service cost effective and reliable and hope to see you again soon.

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Excellent service

published

Was an urgent delivery - the team at the Flinders St office were super friendly, helpful, extremely efficient and had great follow up - we will absolutely be using them again next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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