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Pros
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- 3 reviews
- Verified
Very quick and easy.
Same day pick up. Easy to understand web instructions for pricing as this was a large item.
Picked up from front door.
Communication was excellent throughout and was delivered interstate within 2 days.
Review collected in partnership with PACK & SEND
- 10 reviews
- 4 likes
- Verified
Excellent service, great value for money, reliable
I was imprrssed with speed of collection and delivery. Compated to other options they were inexpensive. Packagevarrived in grrat condition.. I would definitely recommend and will use again in the future.
Review collected in partnership with PACK & SEND
Fast and efficient
Friendly and fast service. The staff turned things around quickly and had the item delivered to my client within the allocated time. They packaged the items too which was very handy.
- Verified
Amazing and prompt service!
I was so delighted with the service from Prashant at Pack & Send at Mornington! After speaking to 3 other couriers with complicated processes and inexperienced staff I was very frustrated. Luckily, I called Pack and Send and everything was so easy! Prashant was kind, personable, and prompt with all communication, and my package even arrived a few days early. I would use Pack & Send Mornington again without hesitation. Thanks again Prashant :)
Thanks so much for taking the time to review your experience with Pack & Send Mornington. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
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Good service - exactly what was promised
Very pleased with the delivery of a large package to my daughter in Melbourne. Pack & Send provided and delivered on a reasonable time frame at a reasonable price. The only slip up was that the tracking information was not updated and I only was informed of the parcel's delivery my my daughter.
Thank you so much for taking a few moments to let us know how we did Jon. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.
Sam at Pack and Send Preston is our go-to person for freight.
Our parcels are always picked up on time.
Our parcels always arrive within the estimated time frame and in good order.
Sam is extremely efficient and supplies us with accurate and helpful tracking information.
Thanks so much for taking the time to review your experience with Pack & Send Preston. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
- Verified
Definitely Improved
I chose to drop off at local depot. Tracking information was accurate. Delivery was fast. I was updated through out the process. There online chat system could be more informative.
We really appreciate you taking the time to write to us about your Pack & Send experience Richard. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.
Review collected in partnership with PACK & SEND
- 2 reviews
Great Company to deal with
The process was fast and efficient and rates were reasonable. Package arrived at destination in good time. I was kept informed as to the whereabouts of the package throughout the process.
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
- 2 reviews
- Verified
Good service but poor tracking
Item was delivered in reasonable time and in good condition and at a reasonable cost. However pickup driver did not leave any receipt and on line tracking was only "in transit", not informative.
Thanks so much for taking the time to write to us about your Pack & Send experience Mark. Your review means a lot to us and we appreciate your support. Your feedback will be provided to our carriers to help improve our ongoing service.
Review collected in partnership with PACK & SEND
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- Verified
Alright service
Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.
Thank you for your review Elouise and we are terribly sorry for the inconvenience. We are a freight reseller and rely on our suppliers to deliver successfully, and it seems you were let down by this s...
Read moreervice. We understand this is frustrating and please know, all feedback is being provided to the carriers to assist with their improvements.No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)
Greatly appreciated Elouise :-) Thank you.
Review collected in partnership with PACK & SEND
Simple process, easy to deal with
Sent a computer from Mittagong to Brisbane. Dropped the computer off and it arrived the next day safely in Brisbane in good condition and all in order. Will be using again
Thank you so much for taking the time to leave such a positive review Stuart. We really appreciate your business and look forward to helping you again in the future.
- Verified
Outstanding customer service.
A lovely lady collected my parcel within the time frame given and it was delivered to it's destination in great timing and undamaged. The tracking information was easy to follow and self explanatory.
Thank you so much for your 5 star review and your positive comments Helena. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
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- 2 reviews
- Verified
Flawless experience
Needed to transfer some homewares from Melb to Noosa at last minute. PacknSend was exceptional - very cost effective and the package arrived within 72hrs. Could not be happier with the professional service and outcome.
Online feedback is precious to us and we are thankful you took the time to let us know about your experience.
Review collected in partnership with PACK & SEND
Great service!
Very professional, helpful, package arrived over night, which was great. Very happy with the service I received, Alex and Mark could not be more helpful.
I would recommend Pack and Send Greenslopes.
We're so pleased you found our service cost effective and reliable and hope to see you again soon.
Excellent service
Was an urgent delivery - the team at the Flinders St office were super friendly, helpful, extremely efficient and had great follow up - we will absolutely be using them again next time.
Thanks so much for taking the time to review your experience with us Dave. It was a pleasure to assist with your requirements to ensure safe travel of your items. We are so thrilled to hear how happy ...
Read moreyou were with our service and hope to see you again soon.Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thank you so much for taking a few moments to let us know how we did Brady. It's great to receive such a fabulous review from another happy & satisfied customer.